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yballanFlag for United States of America

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Distribution grouop does not get message from website

Dear Experts,

I have a distribution group that contains 4 executives email addresses, and called it "Execs".  The contact form on our website is supposed to send the message captured on the website, and sends it to info@mycompany.com, which I  have a rule to forward to Execs and also delivers to info mailbox.
I am having an issue where, if I send an email from regular mail program to info@mycompany.com, it will be forwarded to Execs.  But when an email is generated from our website, it does not.  It will end up in info@mycompany.com mailbox, but not to Execs.
I have been reading mailtracking log on the Exchange Server, but I have not been able to figure out why it does not get forwarded only from the website.

Please advise.
Avatar of Skyler Kincaid
Skyler Kincaid
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What mail service is the form on your website using? It probably sees the email as coming from an untrusted source and doesn't apply the rule.

Do you have the IP address(es)/hostname(s) where the message is coming from in your whitelist in Exchange and SPF record?
Avatar of yballan

ASKER

Dear Skyler Kincaid, thank you for your speedy response.

When you say "in whitelist", do you mean executing
      
$list = (Get-ContentFilterConfig).BypassedSenderDomains
$list.add("domain.com")
Set-ContentFilterConfig -BypassedSenderDomains $list


in Exchange PowerShell enough?
No because the messages are coming from your domain right? You will want to add the IP that is being used to send the messages.
Hello, could you post the rule configuration, and a mail header?
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ASKER

Dear Skyler,
No it is not.  It is coming from the website hosting company's server name.  Sending mail address looks like this.
anonymous@ip-xx-xx-xx-xx.ip.secureserver.net, where xx-xx-xx-xx is the IP of the server that hosts our website.  Thank you.

Dear Gianpiero,
Here is the header, but I do not know what you mean by rule configuration.    Thank you.

Received: from in3c.electric.net (72.35.12.43) by
 LMHF001.MyCompany.local (192.168.1.8) with Microsoft SMTP Server id
 14.3.248.2; Tue, 20 Dec 2016 13:34:15 -0500
Received: from 1cJPEs-0003J4-56 by in3c.electric.net with hostsite:432482
 (Exim 4.87)      (envelope-from <anonymous@ip-xx-xx-xx-xx.ip.secureserver.net>)      id
 1cJPEt-0003cM-3J      for info@MyCompany.com; Tue, 20 Dec 2016 10:34:15 -0800
Received: by emcmailer; Tue, 20 Dec 2016 10:34:15 -0800
Received: from p3plsmtps2ded01.prod.phx3.secureserver.net ([208.109.80.58])      by
 in3c.electric.net with esmtps (TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256)      (Exim
 4.87)      (envelope-from <anonymous@ip-50-62-80-58.ip.secureserver.net>)      id
 1cJPEs-0003J4-56      for info@MyCompany.com; Tue, 20 Dec 2016 10:34:14 -0800
Received: from ip-50-62-80-58.ip.secureserver.net ([xx.xx.xx.xx])      by : HOSTING
 RELAY : with SMTP      id JPDnclPNSY0EoJPDncbSXI; Tue, 20 Dec 2016 11:33:07 -0700
x-originating-ip: xx.xx.xx.xx
Received: (qmail 28358 invoked by uid 10212); 20 Dec 2016 13:33:06 -0500
X-Additional-Header: /var/www/vhosts/MyCompany.com/httpdocs
To: <info@MyCompany.com>, <support@lfmedia.com>
Subject: New Message From  MyCompany Communications - Contact Us
X-PHP-Originating-Script: 10212:class-phpmailer.php
Date: Tue, 20 Dec 2016 18:33:06 +0000
From: "Y. Ballan" <mail@MyCompany.com>
Reply-To: "\"Y. Ballan\"" <yballan@MyCompany.com>
Message-ID: <809ffb33c514945a3ef000d3c48a985a@www.MyCompany.com>
X-Mailer: PHPMailer 5.2.14 (https://github.com/PHPMailer/PHPMailer)
MIME-Version: 1.0
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: 8bit
X-CMAE-Envelope: MS4wfIZQkOIzkuHE6e8XlfhDD72ORM4iwDYqoRBrrs2o9j33L8JJPYb4xH814cLQL90lcAXcYVt7OsqI7W2QB6UpwgYFg6d+n5+nBlEhUhQIhIEaQewtYg3Q
 OwL/+nRCDMtQPodSw2N8fAyMrXWwOjCobtxoSHnukuyPJkGrxOZ0Cz0qxu5PuGTmUNis3EnBeCRb6zV5tZEp0PE8ylurb5NRX0r1+8vc5kRMxdhfjgQIgPHL
X-FM-OS: Linux 3.x
X-FM-GeoIP: US
X-Proto: esmtps
X-Revdns: p3plsmtps2ded01.prod.phx3.secureserver.net
X-HELO: p3plsmtps2ded01.prod.phx3.secureserver.net
X-TLS: TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256
X-Authenticated_ID:
X-Origin-IP: 208.109.80.58
X-Env-From: anonymous@ip-50-62-80-58.ip.secureserver.net
X-DKIM: none
X-PolicySMART: 5442992
X-SPAM-Status: NO, ALLOW RULE=MyCompany.com:CADF
X-Virus-Status: Scanned by VirusSMART (c)
X-Virus-Status: Scanned by VirusSMART (s)
Return-Path: anonymous@ip-50-62-80-58.ip.secureserver.net
X-MS-Exchange-Organization-AuthSource: LMHF001.MyCompanyCom.local
X-MS-Exchange-Organization-AuthAs: Anonymous
ASKER CERTIFIED SOLUTION
Avatar of Gianpiero Rossi
Gianpiero Rossi
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Avatar of yballan

ASKER

Dear Mr. Rossi,

I am sorry for not getting back to you sooner, our office has been closed and I have not accessed our server.
I will get the info as soon as I get in tomorrow.
Avatar of yballan

ASKER

Dear Mr. Rossi,

After I changed the recipients as you suggested, it started to work.  Thank you!!!