Missing Restore Points on Windows 7
My client has a Dell PC running Windows 7 Home Premium SP1. She reported that the PC was acting unstable and displaying the blue rotating circle constantly when attempting to launch any applications.
I went onsite and decided to run a System Restore to a week earlier. After processing the request for a long time, I got an error message that the Restore did not complete successfully.
I rebooted the PC and when I went back to try System Restore again, this time I got a message that this PC had no available restore points. But there were dozens just 15 minutes earlier.
I know that "Volume Shadows Services" needs to be running for System Restore to work. When I checked services, it was running.
I then suspected that there might be malware involved. I ran a full malware scan booting from an up-to-date "Windows Defender Offline" CD and zero infections were found.
Anyone know how I can those missing restore points back?
I went onsite and decided to run a System Restore to a week earlier. After processing the request for a long time, I got an error message that the Restore did not complete successfully.
I rebooted the PC and when I went back to try System Restore again, this time I got a message that this PC had no available restore points. But there were dozens just 15 minutes earlier.
I know that "Volume Shadows Services" needs to be running for System Restore to work. When I checked services, it was running.
I then suspected that there might be malware involved. I ran a full malware scan booting from an up-to-date "Windows Defender Offline" CD and zero infections were found.
Anyone know how I can those missing restore points back?
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Thank you, @n2fc. At least half of the HDD is available, so it's definitely not an issue of being low on drive space.
I have the System Restore set to use 10% of HDD.
I'm going back onsite later today. I will clear out the temp files & caches.
Any good recommendations for a rootkit scanner for Windows?
I have the System Restore set to use 10% of HDD.
I'm going back onsite later today. I will clear out the temp files & caches.
Any good recommendations for a rootkit scanner for Windows?
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ASKER
Thanks to everyone who responded, I wasn't able to bring back those missing restore points, but the computer is behaving again and fairly stable now, so I'll close this ticket out.
ASKER
Thanks!
You are very welcome and I was happy to help.
Scan thoroughly with your own Anti Virus and then follow it with Malwarebytes.