asked on

moving files on usb stick

Log Name:      Application
Source:        Application Error
Date:          1/1/2017 8:39:58 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Acer-PC
Description:
Faulting application name: Explorer.EXE, version: 6.1.7601.23537, time stamp: 0x57c44efe
Faulting module name: psdprotect.dll, version: 3.1.76.0, time stamp: 0x4aa9003b
Exception code: 0xc0000005
Fault offset: 0x00000000000012db
Faulting process id: 0xdb0
Faulting application start time: 0x01d26433f3c4622c
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Program Files (x86)\EgisTec\MyWinLocker 3\x64\psdprotect.dll
Report Id: c8b06a56-d027-11e6-8daf-005056c00008
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-01-01T13:39:58.000000000Z" />
    <EventRecordID>2499998</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Acer-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Explorer.EXE</Data>
    <Data>6.1.7601.23537</Data>
    <Data>57c44efe</Data>
    <Data>psdprotect.dll</Data>
    <Data>3.1.76.0</Data>
    <Data>4aa9003b</Data>
    <Data>c0000005</Data>
    <Data>00000000000012db</Data>
    <Data>db0</Data>
    <Data>01d26433f3c4622c</Data>
    <Data>C:\Windows\Explorer.EXE</Data>
    <Data>C:\Program Files (x86)\EgisTec\MyWinLocker 3\x64\psdprotect.dll</Data>
    <Data>c8b06a56-d027-11e6-8daf-005056c00008</Data>
  </EventData>
</Event>

Open in new window

windows 7 laptop computer
I can read usb stick
I can create a file to usb
but I can not move file to/from disk

Usb stick works because I tested moving on other computers. I just can not move to/from on this windows 7

error was moving a small file from usb
and when I attempt explorer.exe restarts

I tested windows for viruses using mcaffee
windows is updated
I ran chkdsk, scandsk

ASKER CERTIFIED SOLUTION

hvdhelm

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rgb192

ASKER

Log Name:      Application
Source:        Application Error
Date:          1/1/2017 9:36:25 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Acer-PC
Description:
Faulting application name: Explorer.EXE, version: 6.1.7601.23537, time stamp: 0x57c44efe
Faulting module name: psdprotect.dll, version: 3.1.76.0, time stamp: 0x4aa9003b
Exception code: 0xc0000005
Fault offset: 0x00000000000012de
Faulting process id: 0x80c
Faulting application start time: 0x01d264348d7f6edf
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Program Files (x86)\EgisTec\MyWinLocker 3\x64\psdprotect.dll
Report Id: ac0ace0f-d02f-11e6-8daf-005056c00008
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2017-01-01T14:36:25.000000000Z" />
    <EventRecordID>2500016</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Acer-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Explorer.EXE</Data>
    <Data>6.1.7601.23537</Data>
    <Data>57c44efe</Data>
    <Data>psdprotect.dll</Data>
    <Data>3.1.76.0</Data>
    <Data>4aa9003b</Data>
    <Data>c0000005</Data>
    <Data>00000000000012de</Data>
    <Data>80c</Data>
    <Data>01d264348d7f6edf</Data>
    <Data>C:\Windows\Explorer.EXE</Data>
    <Data>C:\Program Files (x86)\EgisTec\MyWinLocker 3\x64\psdprotect.dll</Data>
    <Data>ac0ace0f-d02f-11e6-8daf-005056c00008</Data>
  </EventData>
</Event>

Open in new window

this is after I delete
acer backup tools

rgb192

ASKER

deleting
mywinlocker
worked

thanks