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xchiazyx

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Excel 2016 Not Responding Issues

Hi Expert,

Good Day.

I am using excel 2016 and when I open any excel file or clean file I'll get "Excel has stopped working.
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I have try repair office and I use OffCAT to find the issue and I get the symptoms Cached Credentials and Profile type =Local, I did try with other account on the pc andit work fine. I am using windows 10, with latest windows update, appreciate if anyone can assist me on.

Thanks!
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John
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Set up a new, test, different Windows User Profile (Account). Log into the new Windows Account. Test Excel in the new Windows Account.
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xchiazyx

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Hi Sir,

I have try logging with other user account and it was working fine.

Thanks!
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Tom Cieslik
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It would be cleaner and more reliable just to replace the user Profile. I see this a lot.
Thank you for following up.