We help IT Professionals succeed at work.

Windows 7 and Windows Live Movie Maker won't open.

nickg5
nickg5 asked
on
2,345 Views
Last Modified: 2017-02-16
I sent the program to the desktop and right click and open and nothing.
Tried again right click open as administrator and nothing.

It has something to do with Windows Essentials it seems.

Here is someone's idea and that may be best. How to see what is installed within Essentials and how to remove them individually to keep the ones I might want.

............you might want to check out exactly which components of Windows Live Essentials are in fact installed, and then pick and choose which of the components you actually want to keep..........
Comment
Watch Question

JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I have a bland Windows 7 Pro Virtual Machine with Security Essentials running. I do not seem to have Movie Maker. Did you install this?

I have Media Center and DVD maker both of which launched.

I will watch this thread.
CERTIFIED EXPERT

Author

Commented:
No WLMM was there > start > all programs.

This may work:
Removing software is also easy. Although you can uninstall one-by-one, the easier approach is to open Windows Live Essentials in the Programs and Features section of the Control Panel. You’ll be given the option to remove specific pieces of software, or everything that’s included in the bundle.

http://www.makeuseof.com/tag/windows-live-essentials-customize/

i want to keep paint and WLMM and a few others.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I will have to look. The machines you have were different than my plain vanilla VM. I checked what you said and it is not there on my machine. I think that is because I did not install Live Essentials (no need on a VM). Nothing in Programs and Features.

I will keep watch.
Paul SauvéRetired
CERTIFIED EXPERT
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
BillDLGeneral Factotum
CERTIFIED EXPERT

Commented:
@Nick
If you want to keep Live Movie Maker you are also going to have to keep the Live Photo Gallery.  The two components are intertwined and cannot be separately installed or uninstalled when installing or uninstalling the Live Suite.  You can most certainly choose to only install or uninstall Live Mail, but I am not sure whether Live Writer and OneDrive are codependent.  "Paint" is a native Windows optional component and has nothing to do with Windows Live Essentials.  Windows Security Essentials, Media Center, and DVD Maker have absolutely nothing to do with the Windows Live Essentials Suite either.  Thanks to Paul Sauvé for posting accurate and useful information.

Could I perhaps back-track before you do anything else.  You said:

"I sent the program to the desktop and right click and open and nothing.
Tried again right click open as administrator and nothing.
It has something to do with Windows Essentials it seems."

Why do you suspect, or how have you already deduced, that Windows Live Essentials is related to something else that is malfunctioning?

I do not fully understand the first line.
What did you "send to the desktop", a shortcut or a program EXE?
How did you do this and why?

I realise that you are just asking about how to separately uninstall components from the Windows Live Essentials Suite, and your question has been answered by your own research that discovered the page you linked to, and also by Paul Sauvé's and my own comment here, but I am wondering whether you are jumping to a conclusion about what has caused your current issue.  There are a lot of people out there posting half-witted guesses off the tops of their heads, and sadly we sometimes see that here also.  You might be wasting your time messing with someting that has no connection with the issue, and running the Windows Live Essentials Suite setup routine takes ages for some reason.
CERTIFIED EXPERT

Author

Commented:
Bill
I did not post the link where the comment was made about customizing. Leo who may be a distant cousin of an EE member (?)

https://askleo.com/do-i-need-windows-live-essentials/

-------------------------------------------------

I went to start > all programs > windows live movie maker > right click and send to desktop. Then from there I tried to open it by right click open and right click run as administrator and neither worked.

If One Drive is the way you view photos in an e-mail I can do without that. Never liked it.

As far as the other parts of Essentials I really have none that I do not want because I am not totally clear on what is in that program.
I am ok to keep all of it but I need WLMM.
I would like WLMM as I move from Vista to Windows 7 and trying to get all programs on Vista re-downloaded on the 7 system. One program I use is WLMM.
------------
Does WLMM no longer come with any suite after 2012?
That was seen in some article when waiting for an answer on this question.
Paul SauvéRetired
CERTIFIED EXPERT

Commented:
just saying...

the link you posted is bit dated:
Posted: May 10, 2013 in: Windows Programs

Shortlink: https://askleo.com/3650
i'm just wondering aloud: it is still pertinent?
Does WLMM no longer come with any suite after 2012?
i'm pretty sure that the link i posted above (https://support.microsoft.com/en-us/help/17779) is quite possibly the latest news from MS
CERTIFIED EXPERT

Author

Commented:
So I should remove Essentials from my system and re-download from the link above?

So I go to the control panel to look around. Here are the programs installed. Movie Maker is one of them but it won't open.
Essentials was installed in 2012. So it wants me to check mark the ones I want uninstalled. I don't won't any removed.

p
The core can not be opened by Windows and the .exe won't open and is only around 100K.

w
Paul SauvéRetired
CERTIFIED EXPERT

Commented:
if you feel brave
  1. uninstall everything
  2. download and run wlsetup-web.exe from https://support.microsoft.com/en-us/help/17779
  3. reinstall ONLY
Photo Gallery and Movie Maker

now, you'll be all set to go
CERTIFIED EXPERT

Commented:
When this happened to me I had to update my video drivers.
Please update your video drivers from your manufacturer. They have to be the very latest for the latest WMM to run.
 if Nvidia- Use the Auto detect my drivers. you should have the Nvidia Experience but you can manually update using the auto detect
http://www.geforce.com/drivers
ATI
http://support.amd.com/en-us/download
Have a DEL use DEL manufacturer  etc.
That fixed it for me when there was an update from windows and it updated the windows Live Essentials including WMM, then it nolonger opened. Took me a bit of troubleshooting to figure that out, but does make sense .. WMM is a video editing tool and with the update to 2012 it now included the support for editing mp4 and others.
So you need up to date video drivers as well.
The same applies to all video editors free and not free.
You dont have to have the entire Essentials but it includes windows photo viewer which I prefer and yourself when you understand an image can be zoomed in to with mouse then use that to take a  snap/close up of images..
Cheers
BillDLGeneral Factotum
CERTIFIED EXPERT

Commented:
Nick

>>> "If One Drive is the way you view photos in an e-mail I can do without that. Never liked it." <<<

OneDrive is Microsoft's service for hosting files in the "cloud". It used to be called SkyDrive.  It allows users a simple way to store, sync and share all kinds of files with yourself on different devices, and with other people.

You are possibly referring to the in-built Windows image viewing function that is part of Windows Explorer and is the same thing that opens wen you Right-Click > Preview an image file, and also when you are seeing the image in the Preview Pane in Windows Explorer.  It depends, of course, on whether you read your email by logging into Webmail or viewing them from the installed Live Mail application.  Live Mail probably has its own "preview" function for images rather than opening them inan external application.

>>> "So I should remove Essentials from my system and re-download from the link above? ..... Essentials was installed in 2012" <<<

Yes, do as Paul Sauvé has recommended "for the brave" in Comment ID: 41949765
Just because Microsoft have stopped updating Windows Live Essentials 2012, and because Windows Live Movie Maker has not yet been succeeded or replaced by anything else, does not mean that you cannot or should not continue using it.  

wlsetup-web.exe is just a small "download initializer" that only downloads the files needed for the components you have ticked rather than having one massive installer file already packed with the separate programs.  That way you always get the most recent versions of the components.

Note: Your screenshot shows Messenger, Mail, Photo Gallery and Movie maker, and Writer.  Messenger was discontinued and replaced by Skype which Microsoft bought.  Skype is a completely separate download and is not part of the Windows Live Suite, so you can UNcheck this if choosing components to UNinstall, or DON'T check it if this shows when running the setup again.

I doubt you will have a need for Windows Live Writer.  It is a blog publishing application developed by Microsoft.  You compose and format your blogs offline and then publish (upload) them directly to WordPress, SharePoint (Microsoft's password protected space for document sharing), or other blogging services like Blogger, TypePad, or others.  You can add photos and videos, format everything, and publish to most blogging services, but if you don't Blog, then UNcheck this if choosing components to UNinstall, or DON'T check it if this shows when running the setup again.

IMPORTANT: If you have been using Windows Live Mail to download email messages, then you should back up your messages and contacts first before uninstalling the "Mail" component.
https://support.microsoft.com/en-gb/help/14031/windows-live-mail-import-export-email-contacts-calendars

If that seems to be too much hassle, you could always run through the UNINSTALLER leaving Live Mail UNticked so it doesn't uninstall, but Tick everything else.  When you reinstall the Windows Live Essentials Suite it will recognise that Live Mail is already installed on your computer and it should already be ticked.  You then just tick Photo Gallery and Movie Maker.

Merete could well be onto something regarding the graphics driver support, but it is better if you first make sure that you have the most recent version of the components and you can then troubleshoot if it still doesn't work.
CERTIFIED EXPERT

Author

Commented:
I'll be on Windows 7 tomorrow and can look into the graphics drivers.
John may know about that already on this system.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
On the Windows 7 desktop, I installed Windows Live because we were using Windows Live Mail on it. I do not know whether I installed Move Maker. I know (if I did) I never used it.

Drivers were up to date when shipped but that was a while back now.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You can get System Update

http://support.lenovo.com/ca/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-carbon-type-20fb-20fc/20fb/cto1ww/downloads/DS012808

I think it is the same for all systems. It is already on your system. Look in Control Panel, Lenovo Update Drivers. Run it. If it needs to update itself, do that.
CERTIFIED EXPERT

Author

Commented:
I can try Lenovo update drivers  but The Movie Maker would have been installed back April 2012 with Essentials. Low chance that the drive update needed came after September last year.
Some updates were acquired. WLMM own't open.

Right click on the WLMM desktop icon and run as administrator ask if I want the system to make changes to Windows Live Photo Gallery. I click yes but nothing happens. I do to the computer files to look at program files and there is no Windows Live Photo Gallery. There is a Windows Photo Viewer.

Paul and Bill
Why is that action suggested by Paul to be classified as "for the brave?" Some risk?

d
CERTIFIED EXPERT

Author

Commented:
Merete I tried automatic download and got an error.

y
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I am not sure I understand. Which machine.

The M90p desktop does not have Nvidia.
The T61p laptop does not have GE Force but does have an old Nvidia discreet graphics GPU.

Is this your Vista machine?
CERTIFIED EXPERT

Author

Commented:
Windows 7 desktop.
Here it looks like something is stopped

d
Paul SauvéRetired
CERTIFIED EXPERT

Commented:
in your comment (nickg5 ID: 41949656), you ask
So I should remove Essentials from my system and re-download from the link above?

my advice is YES. Check all the components and uninstall all of them.

next, download wlsetup-web.exe from https://support.microsoft.com/en-us/help/17779

reinstall using the downloaded wlsetup-web.exe file, by selecting ONLY Photo Gallery and Movie Maker!

there is no risk doing this!
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I do not recall that machine having an Nvidia card at all. I think the above is from the attempt to install it.
BillDLGeneral Factotum
CERTIFIED EXPERT

Commented:
Nick

Could you please RIGHT-Click on that "Windows Live Movie Maker" shortcut on your Desktop and choose "Properties".  Let us know the details that show under the "Shortcut" tab of the Properties dialog please.
Compare the shortcut properties with the one in your Start Menu and see if they differ.

It sounds to me as though you may have one or both of the following situations:

1. You accidentally created a shortcut to Windows Live Photo Gallery instead of Windows Live Movie Maker and named it wrongly.
2. Although the shortcuts existed for WLMM and WLPG, neither of the applications were actually installed and trying to run them is activating an "install on demand" function.

It is not unusual for "software suites" to create shortcuts to some of the components even though they have not actually been installed, and opening the shortcuts sometimes runs the setup routine to download and install the missing component, or to install it from a repository that has already been downloaded and stored on your computer.

You should not be having to Right-Click on shortcuts to standard applications and "Run as Administrator".  It is common for installations to create the Start Menu folder and program shortcuts under a "shared" Start Menu so that they are available to all users.  In that event, if you try renaming, moving, or messing with the start menu items, it will require Admin permission because the content is protected.  As a standard user, however, you should have the permission to click those shortcuts and run the programs.

There is something in this whole thread that has not actually been covered.
Did the shortcut in your Start Menu work?
You Right-Clicked on the shortcut to a program in your Start Menu and chose the Send To > Desktop as Shortcut option.
I assume that this was merely for convenience, or was this to test whether a new Desktop shortcut would work when the Start Menu one did not?

Incidentally, I was just quoting Paul Sauvé when he referred to uninstalling and reinstalling as "for the brave".  I believe the inference was really just tongue-in-cheek and implied that it was a more radical step than simply piddling about in circles trying to get something to work by fiddling with things and trying to run DLL files that are not program executables.  In my opinion it will actually prove to be less complicated reinstalling than it will be messing around with graphics drivers, admin rights, and new shortcuts.
CERTIFIED EXPERT

Author

Commented:
The WLMM did not work from the start menu. I simple right click > sent to desktop to get it out there where I can work with it vs. a series of steps.

Look here 41951563 and you see the MM icon and what I get when I right click > open.

From properties:
q
BillDLGeneral Factotum
CERTIFIED EXPERT

Commented:
Go back to this action again:
https://filedb.experts-exchange.com/incoming/2017/01_w01/1137205/Clipboard0135.jpg
What does it show when you click the "Show Details" down arrow?
CERTIFIED EXPERT

Author

Commented:
z
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Perhaps we should reset on this machine, Nick.

I went back and looked. It has Intel Video and not now or ever Nvidia. You should not try to install Nvidia.

It was never purchased as a multimedia machine and I have gone back in my (senile, feeble) mind and I never installed Movie Maker on the machine. Windows Live yes, Movie Maker no.

Sorry if I mislead you about this box.
CERTIFIED EXPERT

Author

Commented:
If it was never installed why is it in the program list.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You were trying to install it, which is probably why. However, it may have been installed with Windows Live - I genuinely cannot remember that far back. But I assure you I never used it. So I do not know if it ever worked. I have never used Movie Maker.
CERTIFIED EXPERT

Author

Commented:
If you never used it then per some details above you may not have known that some update affecting it was downloaded or rejected.

I went to un-install and there was a choice to repair. I did repair and the progress bar went from 0% to 100%. Then it said I was not online even though I was and asked me if I wanted to try again. I went back and did the complete un-install. Then downloaded the new one Essentials 2012 and you can see from the files they are dated 2014.
The program will not open still.

mz
CERTIFIED EXPERT
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
BillDLGeneral Factotum
CERTIFIED EXPERT

Commented:
Good catch Merete.  I felt pretty sure that the problem would be along those lines, which is why I was anxious to back-pedal to shortcut properties, etc.  That's te reason I was asking whether Nick had renamed the Desktop shortcut after creating it.  I recently helped somebody install the 2012 version remotely over VNC and I recalled that the shortcut name should have been short, like "Movie Maker" and not a long name like "Windows Live Movie Maker".  My Windows 7 laptop is in a box in my wardrobe somewhere, or else I would have checked out the program folders and file paths myself and I haven't had the opportunity to log remotely into the other person's computer to verify.  Good detective work.

It looks as though some enterprising person has managed to extract all the Movie Maker files from an installation of the Suite of Microsoft applications and present it as a standalone Movie Maker installer, although I don't know how legal that might be.

The official Microsoft suite of version 2012 applications:
https://support.microsoft.com/en-us/help/14220/windows-movie-maker-download

The unofficial and complete "offline installer" packages for te 2009 and 2012 versions of Movie maker only, minus the other stuff in the official software suite:
http://www.windows-movie-maker.org/

So Nick, you need to uninstall and clean up traces of the previous installations of different versions and then install the most recent "2012" version only.  The setup/repair routine you posted a screenshot of says "Repairing Windows Live Essentials 2011".
BillDLGeneral Factotum
CERTIFIED EXPERT

Commented:
For completeness, here is the current state of the "Windows Live Essentials" suites:

Windows Essentials 2012 suite will reach end of support on January 10, 2017

Live_Essentials_Versions.jpg
* Windows Essentials 2012 Release Notes:
https://support.microsoft.com/en-us/help/13785/windows-essentials-2012-release-notes

Windows Essentials 2012 System Requirements:
https://support.microsoft.com/en-us/help/11526/windows-essentials-2012-system-requirements
CERTIFIED EXPERT

Commented:
Thanks BillDL, I also noticed that nickg5 wrote>  #a41951654
The WLMM did not work from the start menu. I simple right click > sent to desktop to get it out there
So that is likely the problem it was the wrong shortcut,
but now that doesn't explain why he can't  run/open MovieMaker.exe from programfiles x86  #a41951732
So lets see what he finds out from  the results now posted.
Once we confirm there is only one windows Moviemaker and it still doesn't open it's back to drivers. That solved it for me.
cheers
BillDLGeneral Factotum
CERTIFIED EXPERT
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
CERTIFIED EXPERT

Author

Commented:
ID: 41952071  That is where I saw what you posted and I downloaded the 2012 version from that webpage I think. I did not follow Paul's process.

I can try the above today.

It's Movie Maker.

r
----------------------------------------------
I used this link to download Movie Maker via Essentials 2012. AFTER uninstalling the previous version.
http://www.windows-movie-maker.org/
(given by Merete and is that the same thing posted by Paul or a different process)

The program fails to open.

r
This is all I see in the list.

f
I downloaded and ran CCleaner and did not alter the check marks they already had checked. I forgot to do this before the uninstall / install if it was supposed to be done.
CERTIFIED EXPERT

Commented:
My desktop shortcut to Moviemaker is just named Moviemaker
Moviemaker desktop shortcutTry lowering your user account controls
in your image "Do you want to allow  the following program to make changes to this computer"
You can add Moviemaker to the firewall
To add Moviemaker to exceptions in your firewall
Control Panel All - windows firewall> on the left>allow a feature or program through windows firewall
Allow another program
BillDLGeneral Factotum
CERTIFIED EXPERT

Commented:
Nick.  You downloaded an unofficial setup package for MovieMaker.  I mentioned this in my comment:
https://www.experts-exchange.com/questions/28993374/Windows-7-and-Windows-Live-Movie-Maker-won't-open.html#a41952061
Someone calling themselves "videowinsoft.com" has managed to assemble all of the components that would be downloaded and installed for the MovieMaker application (version 16.x.xxxx.xxxx) that comes in the official form as part of the "Windows Essentials 2012" suite of software.  Microsoft does not offer MovieMaker as a separate download.  That is the reason your shortcut is named "Video Win Movie Maker".

In actual fact, the Windows Essentials 2012 package only installs the following files to make up the MovieMaker part of the suite.

Moviemaker_Core_Files.jpg
The other files that you are seeing in your program folders under "Windows Live\Photo Gallery are all the Photo Gallery files, ones that allow Moviemaker to interact with the other applications in the suite, and so on.  The UNofficial setup package that you have installed is a skinned down version of MovieMaker alone, and it will only contain the ones needed by that particular application.
CERTIFIED EXPERT

Author

Commented:
I'll try again I downloaded using the link given by Merete:

................One thing I'd like to point out is that windows live moviemaker is nolonger it is now referred to  windows moviemaker again, it is still part of the Live Essentials, or can be downloaded as a stand alone
Windows Movie Maker 2016 Free Download ( still version 2012)
http://www.windows-movie-maker.org/    <<<<<<<<<<<<<
CERTIFIED EXPERT

Author

Commented:
I added Movie Maker to the list of programs within the firewall.

The Movie Maker program fails to open.

Which link above should I use to uninstall and reinstall again?
---------------------------------------------------------
I see elsewhere that this same problem exist on Windows 10.
I also see a solution to the movie maker problem by changing the name of a registry file. From a Microsoft forum.

I did that to solve the "auto play" problem a few weeks ago by adding one letter to the left end of a registry entry.

d
CERTIFIED EXPERT

Author

Commented:
Paul gave this link.
https://support.microsoft.com/en-us/help/17779/download-windows-essentials
-------------------------------------------------------------
Merete and Bill gave these:
http://www.windows-movie-maker.org/
Or from MS
https://support.microsoft.com/en-au/help/14220/windows-movie-maker-download

I have already tried the last two links and the version on my system now is from www.windows-movie-maker.org/
I went to the firewall as suggested and no positive results.

I can un-install again and try Paul's link or what is the issue?

---------------------------
I found this and followed the instructions.

Correct Answer2. Re: Movie Maker 2012
Robert_U Sep 27, 2012 10:55 AM
 
If you want to try the generic driver, follow these steps:
 
Download the latest graphics driver for your system is can be downloaded here.
 
1. Extract Win7Vista_64_152257.zip to a folder on your desktop.
 
2. Open Control Panel
 
3. Open Device Manager
 
4. Double click on Display Adapters
 
5. Double click on Intel HD Graphics Family
 
6. Click on Driver tab
 
7. Click on Update Driver button
 
8. Click on "Browse my computer for driver software" option
 
9. Click on "Let me pick from a list of device drivers on my computer" option
 
10. Click on Have Disk button
 
11. On the Install From Disk dialog, click Browse
 
12. In the Locate File dialog, navigate to the folder you extracted the driver to in step 2 above.
 
13. When you have navigated to that folder, navigate to the Graphics sub-folder
 
14. In the Graphics sub-folder, you will see the file "igdlh64.inf", double click this file
 
15. You will then be back at the "Install From Disk" dialog, click OK
 
16. You will then be back at the "Update Driver Software" dialog, click Next
 
17. The driver installer will now start, wait for it to complete
 
18. When the process has completed, close the open Device Manager dialogs and you will be asked to reboot.
 
19. Reboot and you should be updated
---------------------
Oh well I never did step one.

Suggestion >> I'd like a larger space to enter comments. I can not use the scroll bar it moves to fast. I'm in a space of less than 2 inches.
---------------------------
What is the problem with such a simple problem such that a movie maker that millions of people used and liked now fails on millions of systems? The webpages about this are every where on Google.
------------------
o
CERTIFIED EXPERT

Commented:
Nickg5, I dont know where to go from here, but as we all know when there is 2 instances of a program ( different types) the default will not run.
So at this point could I ask you check the name of the desktop shortcut to Moviemaker.
Start Menu for Moviemaker.
It should say Moviemaker not Video Win Moviemaker
this  is a Video Win MM shortcut ( wrong) not windows MM
this a Video Win MM shortcutHave you uninstalled it and removed the folder  for that version in programfiles?.
Registry key for it?
To make sure it is gone
delete the registry  if it exists, it shouldn't if uninstalled properly but could have left an old key behind related to it.
 open run from your start menu> type in regedit press enter
look under HKEY_CURRENT_USER\Software >>> scroll down to " V"  for Video Win Moviemaker and delete that key..
Then check in programfilesx86 if that folder is in there Video Win Moviemaker.
Make sure it is not listed on the start menu All Programs as per your previous screenshot.
Reboot.
It is after you have confirmed there is no remnants of Video Win Moviemaker anywhere that you then install the Microsoft version.
It will automatically add windows Essentials to your start menu but moviemaker will probably appear at the top of the All Programs start menu, drag this onto the desktop ( shortcut) it should show Moviemaker only, right click this and run as administrator.
CERTIFIED EXPERT

Author

Commented:
I uninstalled the one you circled in red.
There is no Windows Essentials on my system.

Which link is the correct one to get the Movie Maker?

It's not in the registry...........

q
According to the programs in the control panel I have the updated Intel driver even though I did not execute step #1 from that solution to the Movie Maker problem from another Microsoft forum.

t
Paul posted this........
download wlsetup-web.exe from https://support.microsoft.com/en-us/help/17779

reinstall using the downloaded wlsetup-web.exe file, by selecting ONLY Photo Gallery and Movie Maker!

Ok to try that?
CERTIFIED EXPERT

Author

Commented:
CERTIFIED EXPERT

Commented:
With regards to the comments box size, see my snapshot, the add is moved below the comments box and the box increased
EE comments box size
Nickg5
Did you also uninstall windows Live from Microsoft?
Yes you can use the one  suggested by Paul from MS and just untick the stuff you dont want and keep windows moviemaker
The .org I posted will still link you back to MS windows Essentials anyway.
https://support.microsoft.com/en-us/help/17779/download-windows-essentials
But please, check if it is already installed?
First expand Microsoft in your regedit see if windows Live is already listed?
If it is then you may need to uninstall it as well since it doesn't play.
HKEY_CURRENT_USER\Software\Microsoft\Windows Live>> expand windows live and if it is there you still have windows live installed.
Nickg5 the only reason these programs get a hickup or a problem is either outdated drivers or incorrectly installed.
As you had the wrong version it corrupted the true MS windows Live.
So all of it has to be remove to start clean again, that includes uninstalling all the associated programs/ both the MS WL and the Video Win Moviemaker
Remember windows Live Moviemaker is no longer it is now just  referred to moviemaker.
See my attached word
MS-windows-Live-registry.doc
BillDLGeneral Factotum
CERTIFIED EXPERT

Commented:
Nick

Windows Live Essentials (2009, 2011), Windows Essentials (2012), and all the individual components thereof that were detailed by Paul Sauvé and I near the start of your question are Microsoft applications.  The most "trusted" download site will obviously be from the originator, namely Microsoft.  Why you would choose to even consider trying to download it from the 3rd-party ccm.net is beyond me when you have repeatedly been given links to Microsoft pages to download Windows Essentials 2012 from.

Paul Sauvé supplied this link in excess of 4 times:
https://support.microsoft.com/en-us/help/17779/download-windows-essentials
Quite clearly the "Download Now" link refers to Windows Essentials 2012.

Unfortunately I gave a different link that may have confused the issue.  It is the Microsoft page that people would get to if they searched for "Movie Maker" rather than "Windows Essentials":
https://support.microsoft.com/en-us/help/14220/windows-movie-maker-download
With that said, however, the page clearly says "Movie Maker is included in the Windows Essentials 2012 program suite" and has a "Get It Now" link.

BOTH download links use the http://go.microsoft.com/fwlink/?LinkID=255475 URL to download exactly the same setup program for Windows Essentials 2012.

Merete offered an alternative link to download Movie Maker as a standalone application rather than having to run the setup for Windows Essentials and go through the laborious routine of unchecking the unwanted applications and being forced to install Photo Gallery as well as Movie Maker, but I did point out that this is an UNOFFICIAL version compiled by a 3rd-party and I queried its legitimacy.  The page describes it as "Windows Movie Maker 2016", which might make you think that it is more recent than "2012", but it is wrong.  The program version of MovieMaker.exe that is installed by Windows Essentials 2012 is version 16, not version 2016, and that's where the 3rd-party procured the files to create their own installer.  So, technically it is Movie Maker version 16, not Movie Maker version 2016.

I am not criticising Merete, because I am actually very tempted to use that installer to get Movie Maker without the other Microsoft "live" bloat, but unfortunately in the long run it has complicated the issue somewhat because you already had the official (albeit older) Microsoft Windows Essentials installed.

As a reiteration of the highlighting in Merete's attached MS Word document, when you are searching the registry for the keys used by installed programs, the ones by Microsoft are normally sub-keys of:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\
and/or
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\
whereas non-Microsoft programs will usually be keys directly under:
HKEY_CURRENT_USER\SOFTWARE\
and/or
HKEY_LOCAL_MACHINE\SOFTWARE\

Merete is trying her best to suggest how to remove traces of all versions of the official Microsoft installations and the unofficial non-Microsoft ones.  I suggest that for now you stop veering off at a tangent exploring "correct answers" on other websites concerning drivers, and concentrate on the matter in hand which is to try and give you a clean slate to reinstall the most recent version of Windows Essentials 2012 OR the unofficial Movie Maker itself if you would prefer (in the case where you do not want the other "Essentials" applications and are willing to use an unofficial program setup package).
CERTIFIED EXPERT

Commented:
@ my comment #a41952000 I did put in brackets it is still version 2012. :)
But enough said now so I'm out.
I feel we have exhausted this subject and I should now leave to give Nickg5 a bit less to read through and digest.
Regards Merete
CERTIFIED EXPERT

Author

Commented:
Per my previous comment and screen shots, those image show no programs left, movie maker, essentials, etc.

Here is the registry key for Microsoft > Windows > Live.
Just delete that entire Windows Live folder?

m
Paul SauvéRetired
CERTIFIED EXPERT

Commented:
just in case, make a backup of your registry first!
CERTIFIED EXPERT

Author

Commented:
I do not know how to back up anything.
If others think it is ok to delete that entire folder I'll do it. With no regard to consequences.

Microsoft is to blame for the whole mess surrounding their movie makers.
Paul SauvéRetired
CERTIFIED EXPERT

Commented:
I do not know how to back up anything.
that's a bit worrisome for you!

i see you have opened regedit

to back up the registry: File ―> Export... ―> navigate to your desktop ―> enter a name (OldRegictry) ―> Save

if things get screwed up and you want to go back to your original values: File ―> Import... ―> navigate to your desktop ―> select OldRegictry.reg ―> Open

Microsoft is to blame for the whole mess surrounding their movie makers.
at the risk of being TOO cynical... Microsoft seem to be messing up a lot of your software
CERTIFIED EXPERT

Author

Commented:
Here is the result and it is gone. I'll wait for the next single step to take.
I exported to the desktop the entire registry of over 300MB, the user portion which was maybe 12MB and the Windows  Live file which curiously was only 49 KB.

p
Please tell me what to do with these newly downloaded files?

w
As far as products, MS Word has 100's of settings to be navigated "or learned." Hotmail is no longer a good choice for e-mails. I have one account that on Sunday had 17 in the junk box and 151 junkers in the inbox. That is not a spam filter worth having.
I'm finding that Google Chrome works better on my 7 system than IE 11.0.
CERTIFIED EXPERT

Author

Commented:
Above that large file is videowinsoft so I deleted it.

I went to Paul's link and there is no download link.
I went to Merete's 2nd link and downloaded LE 2012 and got this error message.

k
So I clicked OK on the wldlog error and now I get another error > UXCore.dll.

What to try now?

o
I went to start > all programs and on the list is Photo Gallery, Windows Live Mail, Windows Live Messenger, and a Windows Live folder that contains Live Writer and Live Family Safety.  Everything is there but the Movie Maker. During the install it got to about 96% done when Movie Maker was seen and by 98% done, it was gone, so Movie Maker appears to be a small part of Live Essentials.
CERTIFIED EXPERT

Commented:
Nickg5 you need to read all our suggestions, I understand it is probably over whelming with too many suggestions,
that error indicates to me you didn't uninstall the windows live suite first  but instead deleted the registry key and now the installer of this new WL suite installer sees parts of the old but is missing the reg keys for that old one\
You'll need to put back the registry key so you can uninstall windows Live suite from Microsoft version  the one you see on your start all programs;
refs to>I went to start > all programs and on the list is Photo Gallery, Windows Live Mail, Windows Live Messenger, and a Windows Live folder that contains Live Writer and Live Family Safety.  Everything is there but the Movie Maker.

Windows Live is a suite of software including windows moviemaker. So why MM is missing I cant say.
Everyone has posted the snapshots of what is in the suite
Paul  #a41949217
BillDL #a41952071
And Myself when I noticed that you had the wrong version and suggested you remove that version uninstall it and also uninstall windows live from Microsoft..
My comment #a41954260 
Paul confirmed it to you to uninstall it #a41951631
I also posted the steps to remove all of it including any other version so you can start clean.
#a41954345

So has BillDL

Since you made a backup of the key just rightclick the key and merge.
That should restore the integrity of the Microsoft version of windows Live Suite.
Reboot.
>Then uninstall windows live suite from control panel uninstall a program
> then check if there is any registry  keys left in your registry in that order,
 usually when uninstalling a program those keys are also removed.

merge reg key
CERTIFIED EXPERT

Author

Commented:
Bill.
Paul Sauvé supplied this link in excess of 4 times:
https://support.microsoft.com/en-us/help/17779/download-windows-essentials
Quite clearly the "Download Now" link refers to Windows Essentials 2012.
............that link has no download link........ I've been to that link so many times it is no longer of help to keep repeating it.

merete
I also posted the steps to remove all of it including any other version so you can start clean.
#a41954345
....................I removed all of it to start clean.

merete.
https://support.microsoft.com/en-au/help/14220/windows-movie-maker-download 
.............that is the link I (yesterday) used when I removed all of it.

ID: 41955412  << I did that and I think I was told to do that.

that error indicates to me you didn't uninstall the windows live suite first  but instead deleted the registry key
............not true I posted above what I did and the Registry was the last thing I did.

I went to Merete's 2nd link and downloaded LE 2012 and got this error message.
........................ ID: 41957243...................
I'm confused.
 I was told to remove the program and all other such programs and evidence of it and to remove the keys to start over.

Nothing is on my system now but now I needed the keys I was told to remove = ?

Paul was aware that I was removing things from the registry and no one said don't it you'll need those keys.

--------------------
Can you give one sentence on what I need to do now. ONE sentence....remove this or install this or download that.

5 steps can be listed on 5 lines..........

I can remove all programs all folders all files and all related registry files and folders.
Is that it?
Then what? Download something that is looking for registry keys.
BillDLGeneral Factotum
CERTIFIED EXPERT

Commented:
Oh well, unfortunately the page has now changed and announces:
"Note: Windows Essentials 2012 suite reached end of support on January 10, 2017"
and the download link has now been removed.  It would appear that your visits to the page in question must have all been after January 10th, because none of us were imagining the presence of the very obvious download link.

You can still download the setup package though.  I throught ahead when I first saw the advanced warning on the download pages and the first item on the Resease Notes to which I posted a link away back up there ^^^ namely:
Q. Will Windows Essentials 2012 still be available for download?
The Answer then was:
"Windows Essentials 2012 suite will be available for download until it reaches its end of support date on January 10, 2017."
The answer now (on January 12) is:
"Windows Essentials 2012 is no longer available for download."

Unfortunately you missed the life raft while you were off exploring other help sites, however here is a life jacket.  When I first read the release notes, and posted them as a link for you to go and read, I had the presence of mind to find the direct download link for Windows Essentials 2012.  For you in the US the link should be:
http://wl.dlservice.microsoft.com/download/1/9/4/194B1919-A211-441F-BC0E-34F6B533B876/wlsetup-web.exe
In view of the fact that Microsoft seems to have historically messed up everything you touch, I would suggest tat you RIGHT-CLICK on the above link and choose "Save Link As" (Firefox); "Save Target As" (Internet Explorer); or the equivalent option in whatever other browser you normally use.  Get it now before Microsoft screws you any more and completely removes the download.

Unfortunately I am now so totally lost with what stage you are at because you seem to have jumped backwards and forwards with the suggested steps, and I am pretty busy right now.  Sorry.
CERTIFIED EXPERT

Author

Commented:
I got the link above yesterday two times. I went to install and got errors.

I backed up the registry entries I think Merete said to remove. I then backed up all of the registry to make sure nothing was lost and finally the Live in the registry. Backing the registry was the last thing I did. The last thing.

One sentence of 25 words or less should tell me what to merge back.

Then after backing up the registry I got these (3rd and 4th images).

Windows Essentials is in the control panel and the Live folder is in the registry.

now
got that link yesterday and last week.
 Clipboard01number-2.jpgClipboard01number-1.jpg
CERTIFIED EXPERT

Commented:
25 words ok
Here is the full windows live suite offline installer, it is on my Google Drive, 134 megs, download it and keep this for offline install. . read through our suggestions, ensure none of the programs associated with Essentials or Windows Live or moviemaker is in your system.
https://drive.google.com/open?id=0B_pCHuuvChcrc0pYTjg4ZzBzQ0U
Paul SauvéRetired
CERTIFIED EXPERT

Commented:
merete is the saint of patience

Amen
CERTIFIED EXPERT

Commented:
Thanks Paul, :)
could you just test the link as I dont think the installer is registering so I am zipping it atm and re uploading the zip.
It seems it's only showing the folder??
Paul SauvéRetired
CERTIFIED EXPERT

Commented:
i saw thisMMbut it disappeared
CERTIFIED EXPERT

Commented:
Thanks Paul,
 I am uploading it again but zipped this time.. and not in a separate folder..
Will take 12 minutes then I'll repost the URL
It seems it's only showing the folder?? so disregard that for now
I'll just edit this comment
cheers
edited and tested, rightclick  it and you may get a warning just download it anyway. Put it inside a new folder then right click it again and extract here, then run it as administrator. If it fails you still have it to try again later but insure you have no remnants of of the windows Live Essentials and the other program anywhere on your computer
https://drive.google.com/open?id=0B_pCHuuvChcrQWFJdnRmd1lPZWc 
Chrome warning
Paul SauvéRetired
CERTIFIED EXPERT

Commented:
this is my new choice:MMand a download warningMM
CERTIFIED EXPERT

Commented:
Ah yes  sigh I saw that as well Paul but just figured it was on my end.  That happens when you left click on it and of course it cannot be previewed.
Same thing just ignore because it is .exe file inside a zip.
It is safe.
https://drive.google.com/open?id=0B_pCHuuvChcrQWFJdnRmd1lPZWc   
Thank you so much for taking the time to test it outside of my system I wondered. Thanks :)
download file
CERTIFIED EXPERT

Author

Commented:
Merete:
25 words ok
..............I have not read any comments after that one by you. When you say remove everything do you mean also all related registry entries?
As I found out when trying to install there were two errors. One was the UXCore and the other WLdlog. Those need to stay in the registry and they are not there now because I exported them to my document. (?)

(UXCore.dll and WLdlog.dll) - need these?   And get them by merging the registry back?

Here is what I see on my system.
In the control panel Windows Essentials. (uninstall ?)
In the start > all programs > I see all the components of Essentials except the Movie Maker. (uninstall from programs will remove all of this?)
In the registry there is a Windows Live folder and the contents is shown above in ID: 41958842. (?) Remove?
In my documents I have the backed up registry. ID: 41958842. Merge this back to get the registry entries that caused errors back in the registry?
In my downloads see this image. That large file may be Essentials less the Movie Maker (?)
q
I accidentally saw Paul's statement below yours. But not any below that. I wish to avoid those and stick to the above.
Maybe you can tie him. He's up there due to MWord columns, etc.
CERTIFIED EXPERT

Author

Commented:
(UXCore.dll and WLdlog.dll) - need these where to get
BillDLGeneral Factotum
CERTIFIED EXPERT

Commented:
They should be part of the FULL "OFFLINE" Installer package for Windows Essentials 2012 that Merete provided the link to.

It is exactly the same package as the one that is downloaded directly from the Microsoft website:
http://wl.dlservice.microsoft.com/download/C/1/B/C1BA42D6-6A50-4A4A-90E5-FA9347E9360C/en/wlsetup-all.exe
The setup file "wlsetup-all.exe" is approximately 134MB.  Note the "ALL" in the file name.  This means that it is the COMPLETE package.

The standard "online" or "web" version (wlsetup-web.exe) that I have previously referred to as a "setup initialiser" is less than 2MB in size and needs to download the files required to install only the components you tick during setup, plus any common or shared files required, and does so on demand.

The COMPLETE package that Merete has given the link to CONTAINS all the required files, although it MAY need to fetch some Windows Updates online to fulfil prerequisite criteria.  You may be prompted or it may do this automatically.

You pointed out the file named "wlsetup-all.exe" in your screenshot and asked whether it "may be Essentials less the Movie Maker?".
NO, that's the FULL OFFLINE INSTALLER for Windows Essentials 2012.

Whether or not you ended up with that from Merete's link or from some other source is something I do not know, but you really need to keep abreast of what setup packages are sitting in your default "downloads" folder and remove the ones that have apparently not worked for you.  That way you know where you downloaded the files from.  Can I suggest that you DELETE all of those "wlsetup-web.exe" and "wlsetup-web.exe (x)" files sitting in your Downloads folder.  Personally I would also remove the "wlsetup-all.exe" seeing as you apparently do not know where that downloaded from.

>>> "(UXCore.dll and WLdlog.dll) - need these?   And get them by merging the registry back?" <<<

NO.  The registry is a collection of several database files full of settings that are fetched into Regedit to make it a readable format.  It contains no physical files to reinstate anywhere, so merging settings back ito the registry will not reinstate DLL files that seem to be missing from your drive.  I noticed this before when you referred to what you were seeing in Regedit.  The yellow folder-type items in Regedit are referred to as "Keys", and the REG_SZ, DWord, etc items within these keys are "Values".  They are not physical folders and files, just a logical presentation of a bunch of settings from unreadable databases.

Those files should both be inside the FULL installer package.  "UXCore.dll" supplies the common resources for the "User Experience", ie. the shared User Interface for the Windows Essentials programs.  "WLdlog.dll" contains the dialog resources shared by the Windows Essentials programs.

Download the FULL 134MB file from the link supplied by Merete and try running that.
CERTIFIED EXPERT

Author

Commented:
Bill,
Here you see what I have. I got it from this link which Merete posted and you posted.

https://support.microsoft.com/en-au/help/14220/windows-movie-maker-download

But, as I look around everywhere I do not see any evidence of movie maker. When I tried to install what you see in that image. I got the wdllog and uxcore errors.

what is in my downloads folder now.....
My question is about the documents you see above that are backups of the whole registry and the parts of it that were related to Windows Live or Windows Essentials. The backed up per Paul.
Do I leave that folder alone and do not merge back like Merete suggested a couple days ago?
CERTIFIED EXPERT

Commented:
Have you uninstalled windows Live Suite and the VideoWin on The WEB?
If you uninstalled them No donot merge reg keys..
Go ahead and install the offline WLM.
Delete the other 3 as they are the same  WL web installer.
They are just a link.
Delete 3 web installers
CERTIFIED EXPERT

Author

Commented:
I tried to un-install the Essentials in my control panel and got a message implying it was not there. So, I un-installed any way. I removed the 3 .exe files. I went to start > all programs > and removed all 5 of the 6 Essentials components. Photo, messenger. mail, safety, and writer.

I went to Merete's first link and error saying the folder did not exist or I did not have permission.
I went down to what looks like the same link in Paul's comment and I used that and also got the black screens.
I downloaded despite no virus check or whatever the message was and here is what I have.

Right click gives me unfamiliar choices. No open as administrator, etc. And a choice I've never seen which is an "unlocker."
At the top is "open." If that is the next step though it looks like a .7z file.

Open?

f
CERTIFIED EXPERT

Commented:
With sincere respects nickg5, from my end you sound as if you are getting a bit too old to play around with fixing basic things on a computer,
 you dont take the time to read the comments, too many helpers? and now we all basically have to guide you through every little step with a lot of details you dont seem to grasp.
The file I just gave you is a ZIP. It is even shows that in description. 7zip
It is windows live setup-all ZIPPED.
The file I gave you WLsetup-all.7z,
Make a new folder give it a name such as offline windows live installer.
 grab your zipped offline installer wwlsetup-all.7z put it into the new folder,
then right click this , do you see the 7zip? expand the arrow on that and extract here.
That takes the Windows Live installer out of the ZIP.
 now you have the installer. No web needed.
Just click onit like any installer and run setup.
WLsetup-all unzipped---------------------------------------------------------------------------------------------------------------
If you dont see the 7zip when you right click the wlsetup-all.zip, do you see any zip program??
If  you have no association no zip program installed.
I use the free open source zip program for window 7 x 64  7zip if you have windows 7 x32 use that
http://www.7-zip.org/download.html
7zipOnce downloaded, ( in your downloads folder) install the 7Zip program.
 grab the WLsetup-all.7z, paste it inside this new folder as mentioned above..
 then right click the WLsetup-all.7z  zip> and extract here, now you have the installer. No web needed.
Run that.
Paul SauvéRetired
CERTIFIED EXPERT

Commented:
basically, i agree with Merete...

from all the help we have given you over the past year or more nickg5, you do seem to have a problem following the advice we give you

we suggest solutions A, B and C

you answer, well i did my own search on google and found that U, V, W, X, Y and Z are also solutions to my problem so that is what i did

you then add that Microsoft is giving you all kinds of grief

1. think carefully of the question you want to ask BEFORE posting, reread it and make sure that it represents the problem you are having

2. follow the advice of those that help you resolve your problem

3. give us feedback ONLY on the solutions that the participants to solving your problem: What did you do, if it works OK or if it doesn't work say exactly what you did with respect to suggested solution

otherwise your post ends up being a novella, and not a very good novella at that
CERTIFIED EXPERT

Author

Commented:
Merete:
I get stuck on a step when there are multiple steps, while others may be giving new steps.
There are language barriers. Also I may not see on my screen what everyone else sees.
--------------------------------------------------
I got the un-zip program. I created a new folder on the desktop and called it offline. I opened the download folder and moved the file to the folder.
At some point I got a "replace this file with this one?" I said yes. One was dated Jan 12 and one dated Jan 15. So, I chose yes to replacing the Jan. 12.
I go to the folder and right click the Jan 15 and extract here  and I get something from Jan. 12. Right click open and it says installing Offline 2012. Then it says done and close to open.
It does not open. There is no Essentials program in the control panel program list.
In start > programs > accessories there is no Live and there are none of the components of Essentials.
Back to the control panel, the Zipper program is there. In the downloads folder is the Un-zipper and nothing else at the bottom. That file was moved to the new folder.
I'm sorry these images are not going to be in order because i can not get them in the right order.
So the installer says I have Essentials offline but it is not seen anywhere.

I'm putting names on these images with the EE "name" window but they are not taking.

replace a file I choose Jan 15 or Jan. 12
extract herenew folder
When I unzip that top file I get the file beneath it. I right click run, it says it is being installed (Essentials 2012), then done, click on close to open and nothing opens and there is no trace of Essentials in any folder BUT I have not looked in the registry.

Maybe I need to remove everything but the zipper and re-download the offline file. But, here again what caused problems in recent days is being to to remove things from the registry and then when I download again it gives errors saying the needed file are not there. So, please be precise when telling me what to un-install before a re-download which seems to be needed.

 


d
w
There are no Live or Essential files on my system in the start all programs, download folder, or program in the control panel. The only associated items are:
The unzipper in the downloads folder.
The new folder on the desktop that contains the zipped and the unzipped files but nothing open.

I think the images are close to being in order.

Can I assume I need to remove everything except the unzipper and begin again?

I  can not explain why the unzipped file is smaller than the top file.
..........

ID: 4196285721h  < That is the one I moved to the new folder. When extract here it got me a choice of that one or one from Jan. 12. I chose the Jan 15 but it is not there that I can see.
If I believe all the windows, like the last two everything is good to go and ready to use. I see no evidence of any of it in the form of a file.

----------------------
I have gone here and re-downloaded
http://wl.dlservice.microsoft.com/download/C/1/B/C1BA42D6-6A50-4A4A-90E5-FA9347E9360C/en/wlsetup-all.exe

and it is sitting in my download folder waiting on any further step.

But as you can see in the new folder the extracted file is dated back on Jan. 12. So that unzipped folder is in the newly created folder and the new, today, downloaded I assume is sitting in the download folder and it is and it is dated Jan. 16 and is harmless unless opened, etc.
CERTIFIED EXPERT

Author

Commented:
Here is what I have and notice the three dates. The Jan. 16 is in the download folder and has not been touched. The Jan 15 file was unzipped and gave the file below it dated Jan. 12.

32
CERTIFIED EXPERT

Commented:
Nickg5 maybe time to walk away from this for a day so that you can have a break.
The date in your snapshot with the zip I gave you is 2017. That is all correct.
I posted it in to on the 12th you installed the zip and unzipped it 3 days later 15th
All you had to do was unzip the file then run setup.
Yet you cannot find the files for windows live after installing it?
Do a search for windows moviemaker.

If you ran setup the programs inside WL suite maybe at the top of the start menu not in a folder on the start menu.
Do a search for Movie Maker.
Have you looked in C:\Program Files (x86)\Windows Live

But since you have now downloaded another a version of the one I gave you I cannot help you.
It is too confusing to follow what you do and cannot offer any more accurate suggestions.
Read through our advise and suggestions then check what you have and have done.
It's all here now what you need to know to get Moviemaker working..
Good Luck
CERTIFIED EXPERT

Author

Commented:
https://drive.google.com/open?id=0B_pCHuuvChcrQWFJdnRmd1lPZWc  

I used that link.
The un-zipped file is seen here as well as the zipped file. When I open that zipped file I get what you see.

123456
The only files I see related to Live is in the x86 folder and in the registry. No other location that I am aware of has Essentials or movie maker or the rest. In the control panel programs is something called Live Sync and it is dated 2010.

This is all I see in the registry last photo.
7
BillDLGeneral Factotum
CERTIFIED EXPERT

Commented:
OK, let me address some of your screenshots and statements, starting with screenshot:

https://filedb.experts-exchange.com/incoming/2017/01_w03/1138946/done-6.jpg

No, nothing will open automatically because Windows Essentials is a SUITE OF DIFFERENT APPLICATIONS, so what would it run when you click "Close"?  I concede that it is badly worded and that it tends to imply that something will happen, but it is actually just telling you that the installer has finished, and you can now start using any of the different "Essentials" applications without doing anything else.  You have to launch one.

The REGEDIT screenshot is useless without showing the Key (the path), for example:
HKEY_CURRENT_USER\Software\Microsoft\Windows Live
or
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows Live

If you had clicked on the "Windows Live" key in the LEFT pane and included the Status Bar at the bottom in your screenshot we would have been able to see the key shown.  That's a tip for the future.  For now, STOP messing around in the registry or you will break something.

>>> "In the control panel programs is something called Live Sync and it is dated 2010." <<<

Yes, look at your previous screenshots of Windows Explorer up towards the top left where it shows Desktop, Downloads, recent Places, and you will see that "OneDrive" has somehow persisted.  Live Sync is used, amongst other things, for synchronising files with OneDrive (Microsoft's offline storage used to be called SkyDrive but was renamed OneDrive).  Forget about this for now.

>>> "The only files I see related to Live is in the x86 folder and in the registry. No other location that I am aware of has Essentials or movie maker or the rest." <<<

Yes, I admit that the change of name from "Windows Live Essentials" to "Windows Essentials" is confusing, especially as the folders and registry entries were left with the "Live" name in them, but look way back up to your old screenshots:

https://filedb.experts-exchange.com/incoming/2017/01_w01/1136954/Clipboard012.jpg

https://filedb.experts-exchange.com/incoming/2017/01_w01/1137221/Clipboard01765.jpg

Your LATEST screenshots show these folders:

https://filedb.experts-exchange.com/incoming/2017/01_w03/1138941/X86-1.jpg

https://filedb.experts-exchange.com/incoming/2017/01_w03/1138942/x86-live-folder-2.jpg

C:\Program Files (x86)\Windows Live\Photo Gallery
MovieMaker.exe should be in the Photo Gallery folder.

Is there a Movie Maker EXE file in there?

If so, RIGHT-Click on it and choose Properties.  Under the Version tab, click on the items like File Version and/or Product Version and see if it is version 16.4.3528.331.  If so, you have the Movie maker from Windows Essentials 2012.

Double-Click it.

As Merete has said, look up at the top of your Start Menu.  Windows Default is to show newly installed program folders and items in the Start Menu differently to attract your attention.

Start > type "movie".  Does it list Movie maker with the familiar icon?

It looks like you have possibly installed ALL the separate programs contained in the Windows Essentials 2012 suite, but let's not worry about that for now.  Try to get Movie maker running from a Start Menu shortcut or the actual Moviemaker.exe file and you will be able to verify the version from the Help > About menu.
CERTIFIED EXPERT

Author

Commented:
Bill.
This is not a total reply to all your recent comments.
This is only to answer your one question about the photo gallery folder. I'll read the rest later.

photo gallery folder inside the x86 folder
BillDLGeneral Factotum
CERTIFIED EXPERT

Commented:
Are there any files directly IN the Photo Gallery folder?  You are showing the contents of the folder;
C:\Program Files (x86)\Windows Live\Photo Gallery\en
CERTIFIED EXPERT

Commented:
That folder is also showing the modified date as  30/3/2014
https://filedb.experts-exchange.com/incoming/2017/01_w03/1138965/photo-gallery-folder.jpg
Should state modified 2017
Your two images dont match
This one shows 2017
https://filedb.experts-exchange.com/incoming/2017/01_w03/1138942/x86-live-folder-2.jpg

Go Back  one folder..as you are in the EN Folder,  look at your top navigation bar
MM
CERTIFIED EXPERT

Author

Commented:
Bill
I went deeper into the photo gallery folder > en because there was nothing else such as MM.

Here is what is in the Windows Live folder in the program files:
Family Safety and Mail.

Here is what is in the Windows Live folder in x86
Contacts
Family Safety
Installer
Mail
Messenger
Photo Gallery and I have looked in that folder and posted all that is in there via the en.
Shared
Writer
---------------------------------------------------------------------------------------------------------------------------------

As you mentioned the registry, here are the comments about the registry.
 I'm not clear what is supposed to be in the registry. Below you see a comment to merge back and then a comment do not merge.

***** You can look at my last screen shot #7 and see what is in the registry today.

In chronological order based on ID number.
ID: 41954260
Have you uninstalled it and removed the folder  for that version in program files?. Registry key for it?
To make sure it is gone delete the registry  if it exists, it shouldn't if uninstalled properly but could have left an old key behind related to it.
open run from your start menu> type in regedit press enter
look under HKEY_CURRENT_USER\Software >>> scroll down to " V"  for Video Win Moviemaker and delete that key..

ID: 41954345
First expand Microsoft in your regedit see if windows Live is already listed?
If it is then you may need to uninstall it as well since it doesn't play.
HKEY_CURRENT_USER\Software\Microsoft\Windows Live>> expand windows live and if it is there you still have windows live installed.

ID: 41957787
that error indicates to me you didn't uninstall the windows live suite first  but instead deleted the registry key and now the installer of this new WL suite installer sees parts of the old but is missing the reg keys for that old one\
You'll need to put back the registry key so you can uninstall windows Live suite from Microsoft version  the one you see on your start all programs;

Since you made a backup of the key just right click the key and merge.
That should restore the integrity of the Microsoft version of windows Live Suite.
Reboot.
>Then uninstall windows live suite from control panel uninstall a program
> then check if there is any registry  keys left in your registry in that order,
 usually when uninstalling a program those keys are also removed.

Nick >>  ID: 41958842 which shows what I backed up.

ID: 41961208
Have you uninstalled windows Live Suite and the VideoWin on The WEB?
If you uninstalled them No do not merge reg keys..
CERTIFIED EXPERT

Author

Commented:
I'm getting a message from 12:03 that Bill posted something "after" Merete did.
I do not see it here.

Here are the two images for photo gallery folder from x86.
og
Those are dated Jan. 11. Why are they not dated the same date I downloaded the offline installer?

Merete's Windows Live > Photo Gallery folder holds many files. Mine only holds the en.



Merete:  Do a search for Movie Maker.

start > search for Windows Movie Maker.
Bill: Start > type "movie".  Does it list Movie maker with the familiar icon?

start search for movie.
CERTIFIED EXPERT

Commented:
Search MM
nickg5 if it turns up at the top open the  see more results. File location
You may have installed it accidently to Programfiles instead of Programfiles x 86
Windows 7 x 64 has programfiles and programfilesx86
CERTIFIED EXPERT

Author

Commented:
I'll look but I already posted what was in the program folder:
Here is what is in the Windows Live folder in the program folder:
Family Safety and Mail.

Q: Does my registry contain what it should?
Remember something was removed. Then at a later date I backed up some registry items.
I asked about merging back, maybe a yes, and then a no do not merge.
--------------------------------------------------------------------------------------------------------------------
Here is a search for Moviemaker.
Moviemaker
CERTIFIED EXPERT

Author

Commented:
https://www.experts-exchange.com/questions/28993374/Windows-7-and-Windows-Live-Movie-Maker-won't-open.html#a41955412

Look there. Movie Maker was there before I backed up the registry.

Go down a few comments and I mentioned that I got two errors that these were missing:
One was the UXCore and the other WLdlog.

I do not see them in the registry.
---------------------------------------------------------------------------------
I do see Movie Maker but it is in: Hkey Classes Root.
In Hkey Local there is Photo Gallery.

Since I have the offline installer in it's own folder before and after being unzipped, can "something" be deleted or un-installed and start over?

Why this question?
This system is about 5 years old. It had Windows Essentials and I think it was version 2011.
WLMM or WMM would not open from the start > program list or the desktop.
-------------
Why would it not open?
Did a Windows update in the last 5+ years include something that disabled Mover Maker?
No support after 1-10-17 to me meant, if you got it it will work but no more support. If you do not have it WE will not offer any downloads, as we seemingly if you read the articles > MSFT plans a newer version of MM for W10 and they will sell it.
BillDLGeneral Factotum
CERTIFIED EXPERT

Commented:
@Nick
I don't mean to be dismissive of your plea for help, but I am not going to post anything else until I have the opinions of Paul and Merete.  I do not want to clutter the question up with any other suggestions meantime, and i do not want to be too specific in case you begin to do anything before we have a combined opinion on this.

@Paul @Merete
The installer package for Windows Essentials 2012 supports silent (non-interactive) install and uninstall commands with switches to specify what components to remove or install.  I am wondering whether it might be worthwhile to provide a batch (*.cmd) file to uninstall everything, and another to then reinstall Movie Maker and Photo Gallery only.

I still think that there will be leftover folders and registry settings after an uninstall though, because there have been a few different versions of the same software installed, and we have seen the confusion that can be caused by giving written instructions without us being able to physically see all the folders and registry keys on Nick's computer.  I would love to be able to connect with it remotely and run a full cleanup, but I don't have the time available at the moment.

I could create a batch file to query specific registry keys and delete them if present, and I could have the batch file create a tree-like directory listing so we can see any folder and file leftovers after uninstalling.

Let me know what you think.
CERTIFIED EXPERT

Author

Commented:
I won't post any more.

 I will have to post once every 2 or 3 days or the mods. will declare it abandoned and award points the way they desire.
So I'll have to post some "4-5 word" comment whose content is of no value.
Paul SauvéRetired
CERTIFIED EXPERT

Commented:
i don't really use MM much any more. I purchased the AVS4YOU lifetime license suite for about $60.00 : http://www.avs4you.com/Register.aspx
Video Software
  • AVS Video Editor
  • AVS Video Converter
  • AVS Video ReMaker
  • AVS Media Player
Audio Software
  • AVS Audio Editor
  • AVS Audio Converter
  • AVS Disc Creator
Image Software
  • AVS Image Converter
  • AVS Photo Editor
  • Doc Software
  • AVS Document Editor
  • AVS Document Converter
Misc. Software
  • AVS Disc Creator
  • AVS Registry Cleaner
CERTIFIED EXPERT

Commented:
Simply put nickg5 with reference to>Why this question?
This system is about 5 years old. It had Windows Essentials and I think it was version 2011.
WLMM or WMM would not open from the start > program list or the desktop.
<< At this time in my humble opinion there was an update to the essentials pack to 2012, and that required new drivers for the video card. It happened to me that after this update windows Live Moviemaker became Windows Movie Maker and then wouldn't run. After updating my drivers it worked again.
-------------
Why would it not open? << it required newer video drivers
Did a Windows update in the last 5+ years include something that disabled Mover Maker? << yes..
No support after 1-10-17 to me meant, if you got it it will work but no more support. If you do not have it WE will not offer any downloads, as we seemingly if you read the articles > MSFT plans a newer version of MM for W10 and they will sell it.

And I think at that point as you didn't know that updating drivers would resolve it.
So instead installed another software.
But that still didnt resolve your problem
As I see the problem now sounds as if you have incorrectly removed windows moviemaker
reference to your comments here #a41962857 
I tried to un-install the Essentials in my control panel and got a message implying it was not there.
So, I un-installed any way.
<< that doesn't make sense. Either it is there or it is not there???
Then you went on to say
I removed the 3 .exe files.<< what is that
I went to start > all programs > and removed all 5 of the 6 Essentials components. Photo, messenger. mail, safety, and writer.<< how?
It is a suite called Windows Essentials and the whole thing is uninstalled. Not individually.
From control panel uninstall a program.
uninstall windows essentials.
No matter what once uninstalled the registry would have been no more of this Windows Essentials..
That's where the confusion began. How is it that there was still the registry keys once you had uninstalled it?

The problem was as I see it the video drivers were outdated enough preventing windows moviemaker from running.

You now have the offline installer., zip and unzipped. You can use the unzipped to run windows essentials suite install anytime.
Good Luck
CERTIFIED EXPERT

Author

Commented:
You now have the offline installer., zip and unzipped. You can use the unzipped to run windows essentials suite install anytime.
..............I tried that and reported back that it did not open. The offline installer fails to open Essentials and I posted images of what is in the registry and what is in the program folder and the x86 program folder.

I posted images for most of the other points you made.

Paul is using another program so that may be his reply to Bill's latest comments.

If I have the zipped installer, why can I not delete everything related to Essentials and Live in the programs files and registry and then unzip the file?
Also I removed some related registry items several days ago and Paul said back up. So I posted a photo of the documents page showing the 3 backed up files. Two were Essentials or Live related and as a further backup before deleting anything I backed up the entire registry.


I'm trying to stay out of the thread as Bill wanted so he and you and Paul could discuss things.
CERTIFIED EXPERT

Commented:
EDITED:

Simply put nickg5 with reference to>Why this question?
This system is about 5 years old. It had Windows Essentials and I think it was version 2011.
WLMM or WMM would not open from the start > program list or the desktop.
<< At this time in my humble opinion there was an update to the essentials pack to 2012, and that required new drivers for the video card. It happened to me that after this update windows Live Moviemaker became Windows Movie Maker and then wouldn't run. After updating my drivers it worked again.
-------------
Why would it not open? << it required newer video drivers and or there was another instance of it running.

Did a Windows update in the last 5+ years include something that disabled Mover Maker? << yes..
No support after 1-10-17 to me meant, if you got it it will work but no more support. If you do not have it WE will not offer any downloads, as we seemingly if you read the articles > MSFT plans a newer version of MM for W10 and they will sell it.<< Microsoft has a plan to end the windows platform as we know it.  
Windows 10 is the last windows platform, From then on windows becomes an app basically that is online use only.
Windows as a Service is the future.

Universal Windows Platform (UWP)
https://en.wikipedia.org/wiki/Universal_Windows_Platform

Upgrading windows 7 or W8 to windows 10 keeps all the current programs you previously had.
That is why it took a while to download it checked your system and then when it was satisfied that your current system met the requirements it simply installed.

And I think at that point as you didn't know that updating drivers would resolve it.[/b]
So instead installed another software.
But that still didn't resolve your problem

As I see  it the problem now sounds as if you have incorrectly removed the Windows Essentials.
reference to your comments here #a41962857 
I tried to un-install the Essentials in my control panel and got a message implying it was not there.
So, I un-installed any way.
<< that doesn't make sense. Either it is there or it is not there???
Then you went on to say
I removed the 3 .exe files.<< what is that??
I went to start > all programs > and removed all 5 of the 6 Essentials components. Photo, messenger. mail, safety, and writer.<< how? deleted them? uninstalled them?
It is a suite called Windows Essentials and the whole thing is uninstalled. Not individually.
From control panel uninstall a program.


No matter what once uninstalled the registry would have been no more of this Windows Essentials..
That's where the confusion began.
How is it that there was still the registry keys once you had uninstalled it?
So now the key is to use drill down techniques,
check if there is no Windows Essentials in Uninstall a program. control panel.
No windows Essentials or any components on the start menu all programs or in a folder called windows essentials.
Open the task manager and check to see if any of the Live is running.
No registry keys under Microsoft Windows Live.
No folders in programfiles or programfiles x86
Do a search for any of the Windows Live Essentials or their components.
Uninstall any OTHER versions you have downloaded.
It doesn't matter if you several installers in your downloads they do nothing.

Reboot.
Install windows Essentials noting the path is programfiles x86 if you have windows 7 x64
Programfiles if you have Windows 7 x32
You now have the offline installer., zip and unzipped. You can use the unzipped to run windows essentials suite install anytime.
You can delete the original zip if space is a problem once you have unzipped it.
Delete the saved  those exported registry keys as you dont need them when Windows Essentials has been uninstalled correctly.
Good Luck
CERTIFIED EXPERT

Author

Commented:
I ran the offline installer and it began to install Essentials and then it said "done" but I can not find any of the files. I posted the images as it was installing. From what I can tell the offline installer failed or something is missing or hidden.

From above....
n
CERTIFIED EXPERT

Commented:
Do a search for windows essentials. It could be located in Programfiles instead of Programfiles x86
It may have put the components on you start/all programs as individual files instead of inside the Folder.
Mine did that and I simply made a Folder called it Windows Live then dragged the other components to that folder so my start menu all programs was tidy.
Using the search whatever it finds then use the SEE MORE RESULTS at the bottom, this open the entire search results where you  scroll through
CERTIFIED EXPERT

Author

Commented:
I get the results below and I tried Essentials, Windows Essentials, windowsessentials, etc. and get the same result.

q
CERTIFIED EXPERT

Author

Commented:
I found an article that said there were Windows Live files in the "common" folder in the program and x86 program folders. Sure enough there are but none have any letters or numbers that look related.
Too bad the Windows Essentials 2011 was removed from the system.
The offline installer appears to open and run Essentials but "done and close to open" is a dead end.
CERTIFIED EXPERT

Author

Commented:
https://www.experts-exchange.com/questions/28993374/Windows-7-and-Windows-Live-Movie-Maker-won't-open.html#a41958842

What do I do with the backed up registry items in that image?
-----------------------------------------------------------------
Jan 11 it was suggested to merge them back. Then later a comment of do not merge back.

What should I do with what is in that document folder?

What happens if I do a system restore back to Jan. 1, 2017 since the question was asked on or near January 5th?
CERTIFIED EXPERT

Commented:
Delete the backed up reg keys as they were for the previous version you uninstalled.
You only need them when a program is copied and pasted back into the system, manually pasting all of the program's files needed, including all it's features reg keys app data common files etc.
It's a kind of hack/cheat to put a program back into your system without installing it,

When you install a new WL suite new reg keys are created.

Do you understand how the registry works?
I would have thought you understood these things nickg5.
Windows needs the registry keys to identify the program so it can run.
Installed programs put a key in the registry for that program
uninstalling programs removes the key from the registry for that program.
If you delete the program folder from the Programfiles or it's directory instead of uninstalling it through add remove programs then the registry keys is not removed.
The hidden files and folders associated with that program still remain, so you're only deleting the folder not the program in it's entirety.

When uninstalling a program,  windows uses a built in software remover / removing all the files, folders, reg keys, hidden files and temp files created at setup so that the system is clean.

And finally there is windows Live 2011 you can download instead of 2012 maybe that would run  probably solves your problem then if it runs upgrade or wait till MS updates the essential suite.
http://download.cnet.com/Windows-Live-Essentials-2011/3000-2150_4-10805747.html
Click on this link to download ( no other)
windows Live essentials 2011 It opens to a new page and your download appears at the bottom of your browser.
show in folder- takes you to your downloads , if your wlsetup-web.exe shows as wlsetup-(1).exe that means you have another one in your downloads please use the wlsetup-(1).exe as this is the most recent. If you have more than one from previous downloads this new will renamed with ( 2) or (3)
show in folder-downloads
Things can wrong if you are not focused when downloading and installing a new program.
 when the download completes there is an arrow next to complete with options
(1)Show in Folder>opens to downloads then install from there.
(2) Open when done << starts install
(3) Always open files of this type.<<starts install with all files like this.
So here in is the most probable cause of a fail install, if the program was installing and you then attempted to install it will override the install causing corruption.
You need to run the installer as an administrator.
When installing .exe programs designed for older versions of windows then our AV may not like them and could flag tham as bad.
Then we have to add them to exceptions or turn off the AV temporarily for 15 minutes.
Regards Merete
CERTIFIED EXPERT

Author

Commented:
Merete:
That link did not work when run as administrator as it got an error message and error number. Looking at that error number it can turn up for more than one reason.

I asked why two members used the term "brave" when mentioning to uninstall the Essentials that was on the pc.
I did not see above a definition or brave as it pertained to the issues.

Now I guess "brave" meant do not remove Essentials 2011 or you may not get it back.
----------------------------
If no one has any more ideas this thread can be closed.
CERTIFIED EXPERT

Author

Commented:
I did not go all the way down the page and pick a precise comment made by user A. Trying to decide which of the multiple comments made by user A would be tedious trying to weigh one comment to another.

Drivers were not it. I never saw a download link on the webpage given by Paul.

Those who DO know the solution can send it to me here or by message. Thanks.
CERTIFIED EXPERT

Author

Commented:
This was resolved in only a few steps. If anyone would like to know the fix please send me a message. It involved a wlarp.exe file. Here you see MM and my Windows 7.
MM
CERTIFIED EXPERT

Commented:
Hey nickg5, that is an old version of windows moviemaker now I think if you can  update this with Windows Live Essentials you should get the right version for windows 7 professional.x64 or x32 whichever you have.
To help you see, compare my newer version has a few features than yours.
MM compared versionsMM 2012
Some notes from Microsoft: Please read first.
Essentials 2012 Release Notes
Windows Movie Maker and Windows Photo Gallery must be installed together because they share many features.
If you have an earlier edition of either Movie Maker or Photo Gallery installed on your PC, you'll have both programs installed after you upgrade to the new editions.
Movie Maker can't start if your PC doesn't have Windows Media Player installed
Movie Maker can't start if it's installed on an edition of Windows 7 or Windows 8.1 that doesn't include Windows Media Player.

Go to the "  Get Windows Media Player webpage "  to get Windows 7 with Windows Media Player.
Movie Maker makes extensive use of your video card's GPU (graphics processing unit).
 PCs with video cards not intended for high-end graphics usage or older cards might encounter problems rendering video and effects in Movie Maker.
 To resolve this issue, update your graphics driver.
Run Windows Update and see if there are any updated drivers before continuing. If there aren't any updates and you're still having problems, try installing drivers directly from NVIDIA, Intel, or ATI/AMD:
https://support.microsoft.com/en-au/help/13785/essentials-2012-release-notes

Somewhere in your downloads is the offline windows  Live Essentials installer I gave you unless you deleted it.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions