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Sonicwall blocks a site

Last Modified: 2017-01-09

One of my coworkers was trying to go to www.ten-x.com,, but we are getting "This site can’t be reached" error. I tried it from my phone, the site works fine.

I then check the log from Sonicwall, I see two lines

ID      Category   Priority   Message
36      Network   Notice     TCP connection dropped
38      Network   Notice     ICMP packet dropped due to policy

Where can I look for this policy and disable it?  thx
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