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ATWMICHEL

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Exchange 2010 - Departed user's mailbox reconnected to new employee but old email address still shows in Outlook 2013

Hello,

Exchange 2010 Standard SP2
Outlook 2013 SP1

A user was leaving and being replaced by a new employee who needed to inherit the whole email store of the departed user.

Because of various other constraints renaming the departed user was not an option, so in EMC we disabled his mailbox, found it in  Disconnected Mailboxes and reconnect it to the new employee's AD profile.

All fine - all good.  Emails come in, go out, go out as the new employee's email address.

All good seemingly, but one niggle.  In Outlook 2013, the top of the new employee's mail store still has  Departed-Employee@Our-company.com  as the email address rather than the new employee's email address.

How can we change that ?


M.
Avatar of Tom Cieslik
Tom Cieslik
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GO to EAC
Recipients/email address
select affected user and go to email address
Remove old(former employee) address from properties/.
I think that is because you would not rename the mail store.

Can you remake the Outlook Profile and see if that helps.

1. Delete the OST file.
2. Delete the Outlok profile
3. Shut down the computer, start it up and let it fully start.
4. Make a new Outlook Profile and let the OST file rebuild (will take some time).

I am not sure if this will rename the mail store but it is worth a try.
Avatar of Ehab Ghanem
Ehab Ghanem

try to create new profile for this employee from mail in control panel,
and make the new profile is default profile.
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ASKER

To Tom, John, and Ehab,

John :  We have  Cached Exchange Mode  disabled through Group Policy, so OST files are non-existent in this setup.

Ehab :  The new user's profile and mail profiles were created from scratch - we did not rename the old user's login profile.

Tom :  We did that right at the beginning.  When you connect a disconnected mailbox to a user the automatically generated email addresses conform to the policy in place, so the email address for that new user was exactly as required and as mentioned in my original post (successful tests and the user is using everything fine).

To all :  The problem is really a cosmetic one :  everything works as intended - emails go out as the new user's emails, and emails to him reach him.  But, cosmetically, in the top left corner in Outlook 2013, the name of his mailstore is the woman's email address whose mailstore this was before we disconnected it and connected it to him, and I have not found a way of changing it (restarting server, checking every field in EMC, etc..., etc...).

M.
I have not tried what you have tried to do. My guess (based on my own experience) is that you will have to live with this.

Can you create a whole new mail store for the new employee and then import the old mail to it?  That might work.
Hi Tom,

What you suggest would work, I am pretty certain of that.

My issue :  what we did is what Exchange has been designed for since the days of Exchange 2003 as the standard way of giving a new employee the mailstore of a departed employee in cases where renaming the old employee is not an option because of all other data linked to that old employee's login that need to be kept for Human Resources purposes.

We have done this many times in the past at various clients and never come across this - I just have a feeling, personally, that it is an Outlook 2013 issue.  I will wait to see if there are further suggestions.

Obviously if I find a fix, I will post it here too.


M.
Follow this: https://www.howto-outlook.com/howto/renameaccountandmailbox.htm

Read section in quote.

To change the display name of an Exchange account:
1.Open the Account Settings dialog:◾Outlook 2003
Tools-> E-mail Accounts…-> Next
◾Outlook 2007
Tools-> Account Settings…
◾Outlook 2010 and Outlook 2013
File-> Account Settings…-> Account Settings…

2.Double click on your email account.
3.Press the More Settings… button.
4.Type the display name for your account on the General tab.
5.Press OK until all dialogs are closed and you are back in the main Outlook window.
I don't think the issue rely just on outlook 2013. Outlook cache corruption occurred to each outlook version.

Based on experience to verify the outlook corrupt or not simply change to non-cached mode or OWA. If the issue doesn't occurred on both scenario then outlook cache issue.

This outlook cache issue is known issue for outlook for each version
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ATWMICHEL

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I assumed when I asked you to re-create the Outlook profile that you would do that manually.
Did you checked Display Name field on Exchange User properties ?
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John :   Your original reply about recreating the profile was closely linked to the OST files possibly being the problem, and I replied about that explaining that we do not use Cached Exchange mode.

Tom :   Your past experience about an  Old user email  field is exactly what seems to be happening in the background with Outlook 2013.
Nice to hear :) I'm glad you've resolved this problem.
Great to know. I thought, I deserver few points for letting you to right direction. But np ;)
Hi Amit,

Actually, I agree with you but I could not work out how you allocate points to more than one person (I use EE very infrequently), and as Tom's answer was more to the point I gave him all the points.

How does one give points to more than one person ?


M.
Yes, first you select assisted and then accepted answer. This way you and allocate points to others too. However, you can leave it for this time.
Thanks Amit - now I will know how to do it next time.

M.