yodaa
asked on
Please help me Blue screen window 10
Hello
I have an issue with two computer. They randomly got bluescreen
Please see below on the blue screen error details
First PC
* *
* Bugcheck Analysis *
* *
************************** ********** ********** ********** ********** ********** ***
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000094, fffff80245fdb4b6, ffffda819a99df40, 0}
Probably caused by : memory_corruption
Followup: memory_corruption
---------
3: kd> !analyze -v
************************** ********** ********** ********** ********** ********** ***
* *
* Bugcheck Analysis *
* *
************************** ********** ********** ********** ********** ********** ***
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000094, Exception code that caused the bugcheck
Arg2: fffff80245fdb4b6, Address of the instruction which caused the bugcheck
Arg3: ffffda819a99df40, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION} Integer division by zero.
FAULTING_IP:
igdkmd64+2cb4b6
fffff802`45fdb4b6 f7f1 div eax,ecx
CONTEXT: ffffda819a99df40 -- (.cxr 0xffffda819a99df40)
rax=0000000000000000 rbx=ffff8a8d141205ec rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80245fdb4b6 rsp=ffffda819a99e950 rbp=0000000000000000
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000020 r15=0000000000000000
iopl=0 nv up ei pl nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00210206
igdkmd64+0x2cb4b6:
fffff802`45fdb4b6 f7f1 div eax,ecx
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: CODE_CORRUPTION
BUGCHECK_STR: 0x3B
PROCESS_NAME: OUTLOOK.EXE
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff80245fdb4b6
STACK_TEXT:
ffffda81`9a99e950 00000000`00000000 : 00000000`000000ff 00000000`00000000 00000000`0000007f ffff8a8d`14135800 : igdkmd64+0x2cb4b6
CHKIMG_EXTENSION: !chkimg -lo 50 -d !nt
fffff8034ece97e2-fffff8034 ece97e4 3 bytes - nt!MiPfnShareCountIsZero+1 92
[ 40 fb f6:80 7b f7 ]
fffff8034ece9806-fffff8034 ece9807 2 bytes - nt!MiPfnShareCountIsZero+1 b6 (+0x24)
[ 80 f6:00 f7 ]
fffff8034ece9826-fffff8034 ece9827 2 bytes - nt!MiPfnShareCountIsZero+1 d6 (+0x20)
[ a0 7d:c0 bd ]
fffff8034ed1504e - nt!MiPurgeZeroList+6e (+0x2b828)
[ fa:d3 ]
8 errors : !nt (fffff8034ece97e2-fffff803 4ed1504e)
MODULE_NAME: memory_corruption
IMAGE_NAME: memory_corruption
FOLLOWUP_NAME: memory_corruption
DEBUG_FLR_IMAGE_TIMESTAMP: 0
MEMORY_CORRUPTOR: LARGE
STACK_COMMAND: .cxr 0xffffda819a99df40 ; kb
FAILURE_BUCKET_ID: X64_MEMORY_CORRUPTION_LARG E
BUCKET_ID: X64_MEMORY_CORRUPTION_LARG E
Followup: memory_corruption
---------
Second Computer
* Bugcheck Analysis *
* *
************************** ********** ********** ********** ********** ********** ***
Use !analyze -v to get detailed debugging information.
BugCheck 1E, {ffffffffc0000005, fffff806ef4d15b0, 0, ffffffffffffffff}
Unable to load image \SystemRoot\System32\Drive rStore\Fil eRepositor y\nv_dispi wu.inf_amd 64_9ff5ab1 65faead52\ nvlddmkm.s ys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+3e15b0 )
Followup: MachineOwner
---------
0: kd> !analyze -v
************************** ********** ********** ********** ********** ********** ***
* *
* Bugcheck Analysis *
* *
************************** ********** ********** ********** ********** ********** ***
KMODE_EXCEPTION_NOT_HANDLE D (1e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff806ef4d15b0, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
nvlddmkm+3e15b0
fffff806`ef4d15b0 8b08 mov ecx,dword ptr [rax]
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: ffffffffffffffff
READ_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPoolCodeStart
unable to get nt!MmPoolCodeEnd
ffffffffffffffff
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR: 0x1E_c0000005
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 2
LAST_CONTROL_TRANSFER: from fffff80162065572 to fffff80161fdd6f0
STACK_TEXT:
fffff801`63d81348 fffff801`62065572 : 00000000`0000001e ffffffff`c0000005 fffff806`ef4d15b0 00000000`00000000 : nt!KeBugCheckEx
fffff801`63d81350 fffff801`61fe3aed : fffff801`621e8000 fffff801`61e93000 0004f530`00820000 fffff806`ec6559af : nt!KiFatalExceptionHandler +0x22
fffff801`63d81390 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!RtlpExecuteHandlerForEx ception+0x d
STACK_COMMAND: .bugcheck ; kb
FOLLOWUP_IP:
nvlddmkm+3e15b0
fffff806`ef4d15b0 8b08 mov ecx,dword ptr [rax]
SYMBOL_NAME: nvlddmkm+3e15b0
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nvlddmkm
IMAGE_NAME: nvlddmkm.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 579f39ea
FAILURE_BUCKET_ID: X64_0x1E_c0000005_nvlddmkm +3e15b0
BUCKET_ID: X64_0x1E_c0000005_nvlddmkm +3e15b0
Followup: MachineOwner
It seems that after windows 10 AN upgrade I having these strange issues. Could you help me please. Any idea whats is happening?
I have an issue with two computer. They randomly got bluescreen
Please see below on the blue screen error details
First PC
* *
* Bugcheck Analysis *
* *
**************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000094, fffff80245fdb4b6, ffffda819a99df40, 0}
Probably caused by : memory_corruption
Followup: memory_corruption
---------
3: kd> !analyze -v
**************************
* *
* Bugcheck Analysis *
* *
**************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000094, Exception code that caused the bugcheck
Arg2: fffff80245fdb4b6, Address of the instruction which caused the bugcheck
Arg3: ffffda819a99df40, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION} Integer division by zero.
FAULTING_IP:
igdkmd64+2cb4b6
fffff802`45fdb4b6 f7f1 div eax,ecx
CONTEXT: ffffda819a99df40 -- (.cxr 0xffffda819a99df40)
rax=0000000000000000 rbx=ffff8a8d141205ec rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80245fdb4b6 rsp=ffffda819a99e950 rbp=0000000000000000
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000020 r15=0000000000000000
iopl=0 nv up ei pl nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00210206
igdkmd64+0x2cb4b6:
fffff802`45fdb4b6 f7f1 div eax,ecx
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: CODE_CORRUPTION
BUGCHECK_STR: 0x3B
PROCESS_NAME: OUTLOOK.EXE
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff80245fdb4b6
STACK_TEXT:
ffffda81`9a99e950 00000000`00000000 : 00000000`000000ff 00000000`00000000 00000000`0000007f ffff8a8d`14135800 : igdkmd64+0x2cb4b6
CHKIMG_EXTENSION: !chkimg -lo 50 -d !nt
fffff8034ece97e2-fffff8034
[ 40 fb f6:80 7b f7 ]
fffff8034ece9806-fffff8034
[ 80 f6:00 f7 ]
fffff8034ece9826-fffff8034
[ a0 7d:c0 bd ]
fffff8034ed1504e - nt!MiPurgeZeroList+6e (+0x2b828)
[ fa:d3 ]
8 errors : !nt (fffff8034ece97e2-fffff803
MODULE_NAME: memory_corruption
IMAGE_NAME: memory_corruption
FOLLOWUP_NAME: memory_corruption
DEBUG_FLR_IMAGE_TIMESTAMP:
MEMORY_CORRUPTOR: LARGE
STACK_COMMAND: .cxr 0xffffda819a99df40 ; kb
FAILURE_BUCKET_ID: X64_MEMORY_CORRUPTION_LARG
BUCKET_ID: X64_MEMORY_CORRUPTION_LARG
Followup: memory_corruption
---------
Second Computer
* Bugcheck Analysis *
* *
**************************
Use !analyze -v to get detailed debugging information.
BugCheck 1E, {ffffffffc0000005, fffff806ef4d15b0, 0, ffffffffffffffff}
Unable to load image \SystemRoot\System32\Drive
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+3e15b0 )
Followup: MachineOwner
---------
0: kd> !analyze -v
**************************
* *
* Bugcheck Analysis *
* *
**************************
KMODE_EXCEPTION_NOT_HANDLE
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff806ef4d15b0, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
nvlddmkm+3e15b0
fffff806`ef4d15b0 8b08 mov ecx,dword ptr [rax]
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: ffffffffffffffff
READ_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPoolCodeStart
unable to get nt!MmPoolCodeEnd
ffffffffffffffff
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR: 0x1E_c0000005
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 2
LAST_CONTROL_TRANSFER: from fffff80162065572 to fffff80161fdd6f0
STACK_TEXT:
fffff801`63d81348 fffff801`62065572 : 00000000`0000001e ffffffff`c0000005 fffff806`ef4d15b0 00000000`00000000 : nt!KeBugCheckEx
fffff801`63d81350 fffff801`61fe3aed : fffff801`621e8000 fffff801`61e93000 0004f530`00820000 fffff806`ec6559af : nt!KiFatalExceptionHandler
fffff801`63d81390 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!RtlpExecuteHandlerForEx
STACK_COMMAND: .bugcheck ; kb
FOLLOWUP_IP:
nvlddmkm+3e15b0
fffff806`ef4d15b0 8b08 mov ecx,dword ptr [rax]
SYMBOL_NAME: nvlddmkm+3e15b0
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nvlddmkm
IMAGE_NAME: nvlddmkm.sys
DEBUG_FLR_IMAGE_TIMESTAMP:
FAILURE_BUCKET_ID: X64_0x1E_c0000005_nvlddmkm
BUCKET_ID: X64_0x1E_c0000005_nvlddmkm
Followup: MachineOwner
It seems that after windows 10 AN upgrade I having these strange issues. Could you help me please. Any idea whats is happening?
ASKER
Hi Tom,
The first computer is not laptop its desktop and its 2 weeks old :(
Unfortunately I cannot upload dump file :( I just thinking if on the second crash is not Nvidia drivers? "nvlddmkm+3e15b0"
The first computer is not laptop its desktop and its 2 weeks old :(
Unfortunately I cannot upload dump file :( I just thinking if on the second crash is not Nvidia drivers? "nvlddmkm+3e15b0"
I'm sorry for "laptop" my misspelling.
Yes it looks like nVidia driver issue.
Fallow this link to resolve it
https://www.drivereasy.com/knowledge/nvlddmkm-sys-video_tdr_failure-blue-screen-error-solved-on-windows-10/
Yes it looks like nVidia driver issue.
Fallow this link to resolve it
https://www.drivereasy.com/knowledge/nvlddmkm-sys-video_tdr_failure-blue-screen-error-solved-on-windows-10/
On both machines, update BIOS, Chipset, and Video. This set of drivers is necessary for most machines. Drivers will not fix memory, of course.
ASKER CERTIFIED SOLUTION
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Did you update BIOS, Chipset and Video drivers? And then what happened?
also - this one occured using outlook
does it also happen with other programs?
does it also happen with other programs?
You should download MemTest Boot CD http://www.memtest86.com/downloads/memtest86-iso.zip or Boot USB http://www.memtest86.com/downloads/memtest86-usb.zip and run test to see more information.
In second computer looks like driver file failed.
Can you upload memory dump file from second computer ? I can analyze using different analyzer so maybe I'll tell you more information