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yodaa

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Please help me Blue screen window 10

Hello

I have an issue with two computer. They randomly got bluescreen

Please see below on the blue screen error details

First PC

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000094, fffff80245fdb4b6, ffffda819a99df40, 0}

Probably caused by : memory_corruption

Followup: memory_corruption
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3: kd> !analyze -v
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*                        Bugcheck Analysis                                    *
*                                                                             *
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SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000094, Exception code that caused the bugcheck
Arg2: fffff80245fdb4b6, Address of the instruction which caused the bugcheck
Arg3: ffffda819a99df40, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION}  Integer division by zero.

FAULTING_IP:
igdkmd64+2cb4b6
fffff802`45fdb4b6 f7f1            div     eax,ecx

CONTEXT:  ffffda819a99df40 -- (.cxr 0xffffda819a99df40)
rax=0000000000000000 rbx=ffff8a8d141205ec rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80245fdb4b6 rsp=ffffda819a99e950 rbp=0000000000000000
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000020 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210206
igdkmd64+0x2cb4b6:
fffff802`45fdb4b6 f7f1            div     eax,ecx
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

BUGCHECK_STR:  0x3B

PROCESS_NAME:  OUTLOOK.EXE

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80245fdb4b6

STACK_TEXT:  
ffffda81`9a99e950 00000000`00000000 : 00000000`000000ff 00000000`00000000 00000000`0000007f ffff8a8d`14135800 : igdkmd64+0x2cb4b6


CHKIMG_EXTENSION: !chkimg -lo 50 -d !nt
    fffff8034ece97e2-fffff8034ece97e4  3 bytes - nt!MiPfnShareCountIsZero+192
      [ 40 fb f6:80 7b f7 ]
    fffff8034ece9806-fffff8034ece9807  2 bytes - nt!MiPfnShareCountIsZero+1b6 (+0x24)
      [ 80 f6:00 f7 ]
    fffff8034ece9826-fffff8034ece9827  2 bytes - nt!MiPfnShareCountIsZero+1d6 (+0x20)
      [ a0 7d:c0 bd ]
    fffff8034ed1504e - nt!MiPurgeZeroList+6e (+0x2b828)
      [ fa:d3 ]
8 errors : !nt (fffff8034ece97e2-fffff8034ed1504e)

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  LARGE

STACK_COMMAND:  .cxr 0xffffda819a99df40 ; kb

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_LARGE

BUCKET_ID:  X64_MEMORY_CORRUPTION_LARGE

Followup: memory_corruption
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Second Computer

*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff806ef4d15b0, 0, ffffffffffffffff}

Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_9ff5ab165faead52\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+3e15b0 )

Followup: MachineOwner
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0: kd> !analyze -v
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*                        Bugcheck Analysis                                    *
*                                                                             *
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KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff806ef4d15b0, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
nvlddmkm+3e15b0
fffff806`ef4d15b0 8b08            mov     ecx,dword ptr [rax]

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: unable to get nt!MmSpecialPoolStart
unable to get nt!MmSpecialPoolEnd
unable to get nt!MmPoolCodeStart
unable to get nt!MmPoolCodeEnd
 ffffffffffffffff

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

BUGCHECK_STR:  0x1E_c0000005

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80162065572 to fffff80161fdd6f0

STACK_TEXT:  
fffff801`63d81348 fffff801`62065572 : 00000000`0000001e ffffffff`c0000005 fffff806`ef4d15b0 00000000`00000000 : nt!KeBugCheckEx
fffff801`63d81350 fffff801`61fe3aed : fffff801`621e8000 fffff801`61e93000 0004f530`00820000 fffff806`ec6559af : nt!KiFatalExceptionHandler+0x22
fffff801`63d81390 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!RtlpExecuteHandlerForException+0xd


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP:
nvlddmkm+3e15b0
fffff806`ef4d15b0 8b08            mov     ecx,dword ptr [rax]

SYMBOL_NAME:  nvlddmkm+3e15b0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  579f39ea

FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nvlddmkm+3e15b0

BUCKET_ID:  X64_0x1E_c0000005_nvlddmkm+3e15b0

Followup: MachineOwner


It seems that after windows 10 AN upgrade I having these strange issues.  Could you help me please. Any idea whats is happening?
Avatar of Tom Cieslik
Tom Cieslik
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If first laptop it look like memory corruption.
You should download MemTest Boot CD http://www.memtest86.com/downloads/memtest86-iso.zip or Boot USB http://www.memtest86.com/downloads/memtest86-usb.zip and run test to see more information.

In second computer looks like driver file failed.
Can you upload memory dump file from second computer ? I can analyze using different analyzer so maybe I'll tell you more information
Avatar of yodaa
yodaa

ASKER

Hi Tom,

The first computer is not laptop its desktop and its 2 weeks old :(

Unfortunately I cannot upload dump file :(  I just thinking if on the second crash is not Nvidia drivers?  "nvlddmkm+3e15b0"
I'm sorry for "laptop" my misspelling.
Yes it looks like nVidia driver issue.
Fallow this link to resolve it

https://www.drivereasy.com/knowledge/nvlddmkm-sys-video_tdr_failure-blue-screen-error-solved-on-windows-10/
On both machines, update BIOS, Chipset, and Video. This set of drivers is necessary for most machines. Drivers will not fix memory, of course.
ASKER CERTIFIED SOLUTION
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nobus
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Did you update BIOS, Chipset and Video drivers?  And then what happened?
also - this one occured using outlook
does it also happen with other programs?