pramod1
asked on
exchange, outlook
Martin replaced Dave , over a year ago. Martin’s default e-mail address is supposed to be rlp@domain.com which looks correct from the outlook contact properties.
If you send an e-mail to rlp@domain.com the e-mail changes to RLP1@domain.com ( Which was Dave old e-mail address). If you pull Martin’s name from the outlook properties, it seems to work, but If you try to forward a message that was sent to Martin , it changes to RLP1@domain.com
Martin has been missing e-mails because of this.
how Can we correct Martin’s Properties so he is again receiving e-mails at rlp@domain.com ?
If you send an e-mail to rlp@domain.com the e-mail changes to RLP1@domain.com ( Which was Dave old e-mail address). If you pull Martin’s name from the outlook properties, it seems to work, but If you try to forward a message that was sent to Martin , it changes to RLP1@domain.com
Martin has been missing e-mails because of this.
how Can we correct Martin’s Properties so he is again receiving e-mails at rlp@domain.com ?
On your Exchange server go to recipient configuration, select your user properties go email address tab and check which email address is set to Default as reply address for Martin.
ASKER
I just checked that it is rlp@domain.com
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Else create new Outlook profile and test if this issue is occuring or no.