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cargex

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How can I measure the quality of my Internet access?

Hi Guys,
We are experiencing service quality issues at different times of the day, and I need to measure the quality of our Internet service in a way that allows me to determine where is the exact part in the path to different websites that is creating the issue.

Using speedtest.net at different times of the day suggest that there are moments during the day when the service just becomes too slow, and the service provider gives me a tool with graphs and all that just says that my link is fine and the usage is not excessive, so why are we experiencing the issues?

What is even worst is that I have different types of users, and I have some users that use voip connections to a cloud server, and those users are working fine.

The users that are complaining are video producers that upload and download big files to and from different webservers in the Internet. But it is not limited to that it can be access to websites, it is very unpredictable, and currently I have no information to find the cause of the issue.

I have been investigating and it seems that MRTG could help me get some information as to the monitoring of my Internet connection, and that way I will have something to compare with the information the ISP is giving me.

My questions:
How can I measure the quality of my Internet access?

Not just speedtest.net, no. I’m talking about a graph that shows me the speed second by second, but also the quality measured in ms.

That way I could determine at any given time (when a user complains for instance) if there is something wrong and where, can MRTG provide this information?

Thanking you in advance,
Cargex
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akb
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cargex

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Mr. akb, this pingplotter is exactly what I needed.
Quick installation, and easy to use.
Thank you very much!