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James WilkinsonFlag for United Kingdom of Great Britain and Northern Ireland

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Exchange 2010 Autodiscover for iOS devices

I have configured Autodiscover services and both internal and public are testing positive on the connectivity analyzer tool from Microsoft. I can add accounts successfully on both Windows OS and Mac OS X. iOS devices do not correctly configure themselves with the Autodiscover service both inside the local network or via the internet (off our network).

The public DNS SRV record is configured on autodiscover.domainname.com  but Microsoft's connectivity analyzer reports that the root domain domainname.com does not have autodiscover correctly configured on it. Could this be the problem?

Should I add an SRV record for Autodiscover on the root domain?

I have configured internal DNS to go directly to the public record for its settings rather than setting up the same internal DNS settings. This way when the public record changes (i intend to change this to office 365 in a couple of months) the internal records do not need to change.

Could anyone advise on an article or information on how to successfully configure autodiscover for iOS devices please?

Much appreciated

James
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James Wilkinson
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Bizarrely this has decided to work fine now both on net and off net. I guess the question has changed to would i benefit in having an SRV Autodiscover record set on mydomain.com? as well as autodiscover.mydomain.com??
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Jakob Digranes
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As Autodiscover seems to be working for everything else, it looks like the issue is on or with the iOS device(s).

I've seen it where installing Outlook for iOS can sometimes fix the Autodiscover issue.

https://itunes.apple.com/us/app/microsoft-outlook-email-calendar/id951937596?mt=8

If that doesn't fix the issue, you may consider simply using the Outlook client. It is a very nice product, has great support and virtually replaced the Apple email client.
Thank you for this comprehensive guidance