DonnaOsburn
asked on
One Drive Login/Configuration Issue
Windows 10 Pro PC.
I have MS Office 365 and have never used OneDrive. I am trying to start using OneDrive. I can successfully login to OneDrive online and see the files on the PC. But it says it cannot connect to the PC.
In the notifications, my OneDrive is dimmed out. When I try to login to it with my same email I use for Office and my online login, I get the following error:
You're syncing a different account. The account you signed in with doesn't match the account you're syncing. Please provide the password for "".
I checked the appdata folder and got the CID for my OneDrive login and checked the registry and I really am attempting to sign in with the account that is associated with OneDrive but to no success... I think something is confused. Why would it say Please provide the password for "". I would expect it to list an account.
Any suggestions would be greatly appreciated.
Thanks
I have MS Office 365 and have never used OneDrive. I am trying to start using OneDrive. I can successfully login to OneDrive online and see the files on the PC. But it says it cannot connect to the PC.
In the notifications, my OneDrive is dimmed out. When I try to login to it with my same email I use for Office and my online login, I get the following error:
You're syncing a different account. The account you signed in with doesn't match the account you're syncing. Please provide the password for "".
I checked the appdata folder and got the CID for my OneDrive login and checked the registry and I really am attempting to sign in with the account that is associated with OneDrive but to no success... I think something is confused. Why would it say Please provide the password for "". I would expect it to list an account.
Any suggestions would be greatly appreciated.
Thanks
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There is onedrive for business and there is your personal onedrive. Are you using the onedrive that is associated with your Microsoft Account or the one that is associated with your corporate account.
ASKER
Personal
ASKER
The one associated with my Microsoft account that is designated with 1TB of space. Office 365 Personal not business
that 1TB of space isn't your normal microsoft account one drive. That is the onedrive for business, you use that account and that application
ASKER
When I login online to the microsoft account, I see that i have purchased Office 365 Home (for the 3rd year in a row :)).
When I click on Services and Subscriptions, I see that I have Office 365 Home and OneDrive and have used 3.01 MB of 1.01 TB. It says I get 1TB because of my subscription.
So I have the personal OneDrive but also have plenty of storage. Storage is not my problem, making it sync with my online account is the issue.
We are further than we were in that I can login to it on my PC but still cannot make that sync with what is online.
When I click on Services and Subscriptions, I see that I have Office 365 Home and OneDrive and have used 3.01 MB of 1.01 TB. It says I get 1TB because of my subscription.
So I have the personal OneDrive but also have plenty of storage. Storage is not my problem, making it sync with my online account is the issue.
We are further than we were in that I can login to it on my PC but still cannot make that sync with what is online.
ASKER
Image of logged in account online.
Office-365-Subscription.jpg
Office-365-Subscription.jpg
ASKER
Okay - so maybe I don't understand how OneDrive works...
If I open the OneDrive App on PC and add a folder and add documents directly in app - they show up in online info for one drive.
But the OneDrive Folder on my windows explorer does not match this dataset and if I add a file through windows explorer to the OneDrive folder located there it is only in the OneDrive folder.
I thought I could copy the files I wanted to be in OneDrive to the OneDrive folder on the PC and they would then move to the cloud.
My end goal is to have the files in OneDrive but to also be able to back them up elsewhere for archival purposes - I thought I could do that by pointing to the OneDrive folder.
thanks
If I open the OneDrive App on PC and add a folder and add documents directly in app - they show up in online info for one drive.
But the OneDrive Folder on my windows explorer does not match this dataset and if I add a file through windows explorer to the OneDrive folder located there it is only in the OneDrive folder.
I thought I could copy the files I wanted to be in OneDrive to the OneDrive folder on the PC and they would then move to the cloud.
My end goal is to have the files in OneDrive but to also be able to back them up elsewhere for archival purposes - I thought I could do that by pointing to the OneDrive folder.
thanks
ASKER
Apparently when I removed OneDrive app, I installed one for professional. I uninstalled that one and reinstalled directly from onedrivesetup.exe on PC and now all is configured and working.
Please close this question Donna
ASKER
I thought I had already closed the question. I uninstalled and reinstalled the app and uninstalled and reinstalled again and got it working. It was a matter of installing the correct version of OneDrive.
ASKER
Logging in online I still see the deleted files. It still cannot reach the PC to sync.
Donna