Tax1099.com QuickBooks Plugin Breaking QuickBooks

Azra Lyndsey
Azra Lyndsey used Ask the Experts™
on
Two problems have cropped up on every workstation that I've installed the tax1099.com QB plugin.  Every workstation is either running Premier or Enterprise, both are running the 2016 version.  

1) Ability to access mapped drives vanishes.  Rebooting the computer sometimes once or twice seems to fix this problem, but after a couple of days, QB will stop seeing the mapped drives.  Uninstall the plugin, and the problem vanishes for good.  Re-install the plugin, the problem comes back right away.   If I'm working in an office with 5 computers, one or two may lose the ability to connect to the mapped drive while the rest are OK.  You can ALWAYS access the mapped drive via run, CLI, and My Computer.  The next day, it might be another computer that loses access.  It seems random when the problem crops up.  

2) The next problem is that eventually, QB will stop running.  Event Viewer will show a 1000 error.  Running the QB repair tool works sometimes, uninstalling the plugin never helps, but occasionally I have to do a complete un/reinstall of the QB software, which includes reinstalling the Tax1099.com plugin, which brings back the problem I addressed in number one.
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Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Go to the Intuit Support Site, download the Network Diagnostic tool and run that. If the add-in should work, then there may be a firewall issue.

Did you contact the support site for the Tax1099 plug in?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Did you contact Support? You need to.

Author

Commented:
So we contacted support, worked with them until today.   The firm decided to abandon troubleshooting since we're well outside of 1099 season. The plug in has been uninstalled from all machines.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thanks for the update and I was happy to help you resolve the question

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