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Create auto reply server side rule in Exchange 2010

Hi there,

I need to create a server side rule to automatically acknowledge incoming emails. This is a shared mailbox, using Outlook 2010 and Exchange 2010; the rule has to work regardless of the mailbox is open in Outlook or not. Please let me know if you need any additional information.

Thanks!

SOLUTION

CompProbSolv

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BeerTime

ASKER

Thanks, CompuProbSolv. I must be missing something, I can't seem to find the server side rule option in Outlook 2010 (only client rule is available).

ASKER CERTIFIED SOLUTION

yo_bee

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BeerTime

ASKER

Thanks, let me give it a shot and let you know.

BeerTime

ASKER

Please see the attached screenshot, I don't see the option to save as server side rule. Is there anything I need to enable on the Exchange server? I've logged adding the mailbox as Exchange admin and the common user account same issue. I Don't see the server side option even for a domain admin account outlook profile.
Outlook-rule.PNG

yo_bee

There is no option. As stated in one of my previous replies if the rule requires Outlook to be open you will be informed that it is a client side rule. If you are not notified then the rule is server side. This is automatically set by the system.

BeerTime

ASKER

Yes, I got a prompt at the end that it is a client side rule. This won't work for us because the Outlook is not going to be running always for the shared mailbox. How do I make sure this rule rules at all times, regardless of Outlook running or not?

yo_bee

Unfortunately there is no way to control this. Some rule options do not need Outlook so it is a server side rule while others option does making it a client side rule.

BeerTime

ASKER

no problem, I am using my domain admin account and when I create a auto reply from my account I am also getting a client side rule, there is no server side rule option. what am I missing please.

yo_bee

Note sure if this will help explain it.
https://blogs.technet.microsoft.com/outlooking/2015/05/01/client-side-vs-server-side-rules/

BeerTime

ASKER

Thanks, let me look into this article.

BeerTime

ASKER

Thanks everyone for your help on this question. I am able to get this working after enabling the "Allow automatic replies" option on the Exchange server, please see the attached screenshot.

yo_bee

Did not even think of that angle. Nice one