gci_ee
asked on
email address not saving in nickname / autocomplete list
We've got one user that keeps entering an email address in her Outlook (2010) and it doesn't seem to save in her autocomplete cache. It's in her contacts.
All other one's seem to be ok so this is a bit wierd.
Any advice ?
Thanks
All other one's seem to be ok so this is a bit wierd.
Any advice ?
Thanks
ASKER CERTIFIED SOLUTION
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Close outlook
Navigate to folder
C:\Users\%username%\AppDat a\Local\Mi crosoft\Ou tlook\Roam Cache
Create subfolder for backup purpose and move all Stream_Autocomplete_xxxxxx
files to subfolder.
Open Outlook and let it download again from Exchange.
If you don't have Exchange then you can try Jon's suggestion. If is not going to work you can delete all files a mentioned and Outlook will start create new list.
Close outlook
Navigate to folder
C:\Users\%username%\AppDat
Create subfolder for backup purpose and move all Stream_Autocomplete_xxxxxx
files to subfolder.
Open Outlook and let it download again from Exchange.
If you don't have Exchange then you can try Jon's suggestion. If is not going to work you can delete all files a mentioned and Outlook will start create new list.
you can also edit the file and enter the information for that user. More work but it's an option too.
ASKER
Sorry for the delay in replying but that seems to have worked
Thank you for following up.
Creating a new profile will also create a new RoamCache