Mark King
asked on
Any idea why I am seeing a few (redacted).crash reports on a vanilla/newly installed OSX system running 10.11.6?
Hi there. I have just set up a mid 2015 MBP which is in a vanilla/newly installed state. I always run Etrecheck just to see if there are any issues before sending the mac out on jobs. This is the first time I have seen any crashes in the Diagnostics Information at the bottom of the report. Can anyone shed any light on what I can do to stop the crashes? At this stage I am just been proactive. There are no obvious issues with the mac so far but the last thing I want is for the crashes to evolve into a larger issue while out on a job.
I also have a few macs showing large kernel_task's around the 2.0 gig mark (MacPro's). Should I pot those reports also?
Any help, greatly appreciated. Thanks, Mark
EtreCheck version: 3.1.5 (343)
Report generated 2017-02-03 17:20:17
Download EtreCheck from https://etrecheck.com
Runtime 1:27
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: No problem - just checking
Hardware Information: ⓘ
MacBook Pro (Retina, 15-inch, Mid 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro11,5
1 2.8 GHz Intel Core i7 (i7-4980HQ) CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 60
Video Information: ⓘ
AMD Radeon R9 M370X - VRAM: 2048 MB
Intel Iris Pro
Color LCD 2880 x 1800
System Software: ⓘ
OS X El Capitan 10.11.6 (15G1217) - Time since boot: less than an hour
Disk Information: ⓘ
APPLE SSD SM1024G disk0 : (1 TB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 999.32 GB (974.06 GB free)
Core Storage: disk0s2 999.70 GB Online
USB Information: ⓘ
Apple Inc. Apple Internal Keyboard / Trackpad
Broadcom Corp. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Anywhere
Kernel Extensions: ⓘ
/Applications/Capture One 9.app
[not loaded] com.Leaf.driver.LeafFwXDri verMatcher (1.2.0d1 - 2016-09-16) [Support]
/Library/Application Support/HASP/kexts
[loaded] com.aladdin.kext.aksfridge (1.0.16332 - 2017-02-03) [Support]
/Library/Extensions
[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.12 - 2017-01-27) [Support]
[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.20-8 - SDK 10.12 - 2017-01-27) [Support]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 162 Apple tasks
[running] 70 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 43 Apple tasks
[loaded] 161 Apple tasks
[running] 86 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0. plist (2017-01-27) [Support]
[running] com.adobe.AdobeCreativeClo ud.plist (2017-01-27) [Support]
[running] com.epson.epw.agent.plist (2017-01-27) [Support]
[loaded] com.epson.esua.launcher.pl ist (2017-01-27) [Support]
[not loaded] com.teamviewer.teamviewer. plist (2017-01-27) [Support]
[not loaded] com.teamviewer.teamviewer_ desktop.pl ist (2016-09-19) [Support]
[running] com.wacom.wacomtablet.plis t (2017-01-27) [Support]
[loaded] com.xrite.device.softwareu pdate.plis t (2017-01-27) [Support]
Launch Daemons: ⓘ
[running] com.adobe.adobeupdatedaemo n.plist (2017-01-27) [Support]
[running] com.adobe.agsservice.plist (2017-01-27) [Support]
[running] com.aladdin.aksusbd.plist (2017-01-27) [Support]
[running] com.aladdin.hasplmd.plist (2017-01-27) [Support]
[loaded] com.bombich.ccchelper.plis t (2017-01-27) [Support]
[loaded] com.teamviewer.Helper.plis t (2016-09-19) [Support]
[not loaded] com.teamviewer.teamviewer_ service.pl ist (2017-01-27) [Support]
[running] com.wacom.TabletHelper.pli st (2017-01-27) [Support]
[loaded] com.wacom.displayhelper.pl ist (2017-01-18)
[running] com.xrite.device.xrdd.plis t (2015-09-18) [Support]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0. plist (2017-01-27) [Support]
User Login Items: ⓘ
ChronoSync Scheduler Application (2017-01-27)
(/Applications/ChronoSync. app/Conten ts/Library /LoginItem s/ChronoSy nc Scheduler.app)
ColorNavigator 6 Application
(/Applications/ColorNaviga tor 6.app)
SSDReporterLaunchHelper SMLoginItem (2017-01-27)
(/Applications/SSDReporter .app/Conte nts/Librar y/LoginIte ms/SSDRepo rterLaunch Helper.app )
Internet Plug-ins: ⓘ
QuickTime Plugin: 7.7.3 (2017-01-27)
WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2017-01-18) [Support]
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2017-01-27) [Support]
Default Browser: 601 - SDK 10.11 (2016-07-09)
3rd Party Preference Panes: ⓘ
WacomTablet (2017-01-18) [Support]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
5% WindowServer
3% fontd
1% kernel_task
0% ColorNavigator 6
0% cloudpaird
Top Processes by Memory: ⓘ
935 MB kernel_task
213 MB Adobe CEF Helper(2)
164 MB WindowServer
147 MB mdworker(9)
131 MB node(2)
Virtual Memory Information: ⓘ
12.91 GB Available RAM
11.16 GB Free RAM
3.09 GB Used RAM
1.75 GB Cached files
0 B Swap Used
Diagnostics Information: ⓘ
Feb 3, 2017, 05:15:07 PM /Library/Logs/DiagnosticRe ports/com. apple.Ambi entDisplay Agent_2017 -02-03-171 507_[redac ted].crash
/System/Library/PrivateFra meworks/Am bientDispl ay.framewo rk/Version s/A/XPCSer vices/com. apple.Ambi entDisplay Agent.xpc/ Contents/M acOS/com.a pple.Ambie ntDisplayA gent
Feb 3, 2017, 05:14:58 PM Self test - passed
Feb 3, 2017, 05:11:00 PM ~/Library/Logs/DiagnosticR eports/CEP HtmlEngine _2017-02-0 3-171100_[ redacted]. crash
com.adobe.cep.CEPHtmlEngin e - /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/CE PHtmlEngin e.app/Cont ents/MacOS /CEPHtmlEn gine
Feb 3, 2017, 05:09:00 PM /Library/Logs/DiagnosticRe ports/com. apple.Ambi entDisplay Agent_2017 -02-03-170 900_[redac ted].crash
I also have a few macs showing large kernel_task's around the 2.0 gig mark (MacPro's). Should I pot those reports also?
Any help, greatly appreciated. Thanks, Mark
EtreCheck version: 3.1.5 (343)
Report generated 2017-02-03 17:20:17
Download EtreCheck from https://etrecheck.com
Runtime 1:27
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: No problem - just checking
Hardware Information: ⓘ
MacBook Pro (Retina, 15-inch, Mid 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro11,5
1 2.8 GHz Intel Core i7 (i7-4980HQ) CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 60
Video Information: ⓘ
AMD Radeon R9 M370X - VRAM: 2048 MB
Intel Iris Pro
Color LCD 2880 x 1800
System Software: ⓘ
OS X El Capitan 10.11.6 (15G1217) - Time since boot: less than an hour
Disk Information: ⓘ
APPLE SSD SM1024G disk0 : (1 TB) (Solid State - TRIM: Yes)
[Show SMART report]
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 999.32 GB (974.06 GB free)
Core Storage: disk0s2 999.70 GB Online
USB Information: ⓘ
Apple Inc. Apple Internal Keyboard / Trackpad
Broadcom Corp. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Anywhere
Kernel Extensions: ⓘ
/Applications/Capture One 9.app
[not loaded] com.Leaf.driver.LeafFwXDri
/Library/Application Support/HASP/kexts
[loaded] com.aladdin.kext.aksfridge
/Library/Extensions
[not loaded] com.FTDI.driver.D2XXHelper
[not loaded] com.wacom.kext.wacomtablet
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 162 Apple tasks
[running] 70 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 43 Apple tasks
[loaded] 161 Apple tasks
[running] 86 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.
[running] com.adobe.AdobeCreativeClo
[running] com.epson.epw.agent.plist (2017-01-27) [Support]
[loaded] com.epson.esua.launcher.pl
[not loaded] com.teamviewer.teamviewer.
[not loaded] com.teamviewer.teamviewer_
[running] com.wacom.wacomtablet.plis
[loaded] com.xrite.device.softwareu
Launch Daemons: ⓘ
[running] com.adobe.adobeupdatedaemo
[running] com.adobe.agsservice.plist
[running] com.aladdin.aksusbd.plist (2017-01-27) [Support]
[running] com.aladdin.hasplmd.plist (2017-01-27) [Support]
[loaded] com.bombich.ccchelper.plis
[loaded] com.teamviewer.Helper.plis
[not loaded] com.teamviewer.teamviewer_
[running] com.wacom.TabletHelper.pli
[loaded] com.wacom.displayhelper.pl
[running] com.xrite.device.xrdd.plis
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.
User Login Items: ⓘ
ChronoSync Scheduler Application (2017-01-27)
(/Applications/ChronoSync.
ColorNavigator 6 Application
(/Applications/ColorNaviga
SSDReporterLaunchHelper SMLoginItem (2017-01-27)
(/Applications/SSDReporter
Internet Plug-ins: ⓘ
QuickTime Plugin: 7.7.3 (2017-01-27)
WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2017-01-18) [Support]
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2017-01-27) [Support]
Default Browser: 601 - SDK 10.11 (2016-07-09)
3rd Party Preference Panes: ⓘ
WacomTablet (2017-01-18) [Support]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
5% WindowServer
3% fontd
1% kernel_task
0% ColorNavigator 6
0% cloudpaird
Top Processes by Memory: ⓘ
935 MB kernel_task
213 MB Adobe CEF Helper(2)
164 MB WindowServer
147 MB mdworker(9)
131 MB node(2)
Virtual Memory Information: ⓘ
12.91 GB Available RAM
11.16 GB Free RAM
3.09 GB Used RAM
1.75 GB Cached files
0 B Swap Used
Diagnostics Information: ⓘ
Feb 3, 2017, 05:15:07 PM /Library/Logs/DiagnosticRe
/System/Library/PrivateFra
Feb 3, 2017, 05:14:58 PM Self test - passed
Feb 3, 2017, 05:11:00 PM ~/Library/Logs/DiagnosticR
com.adobe.cep.CEPHtmlEngin
Feb 3, 2017, 05:09:00 PM /Library/Logs/DiagnosticRe
They look very well stashed to call home...
ASKER
???? not sure what you mean there. please clarify.
Hi Mark,
It looks like you might have an Adobe extension problem CEPHtmlEngine, according to your logs.
There is a new extension for it. Take a look at this: https://forums.adobe.com/thread/1712496
I hope this helps.
It looks like you might have an Adobe extension problem CEPHtmlEngine, according to your logs.
There is a new extension for it. Take a look at this: https://forums.adobe.com/thread/1712496
I hope this helps.
ASKER
Hi Justin, thanx for the help and identifying the Adobe update that is required. I am going to look into this today and hopefully it will fix the crashes.
Do you think that was it as far as potential issues went? I was worried about what the AmbientDisplayAgent was that was also causing crashes. Thanks again, Mark
Do you think that was it as far as potential issues went? I was worried about what the AmbientDisplayAgent was that was also causing crashes. Thanks again, Mark
Hi Mark,
It appears to be a known issue with some MacBook Pros. That said, it's an easy fix. Go to System Preferences/Displays/ Uncheck the "Automatically Adjust Brightness".
As far as potential issues, that it appears to be it. ;)
Let me know how things go for you. Take care.
It appears to be a known issue with some MacBook Pros. That said, it's an easy fix. Go to System Preferences/Displays/ Uncheck the "Automatically Adjust Brightness".
As far as potential issues, that it appears to be it. ;)
Let me know how things go for you. Take care.
ASKER
Hi Justin, Thanks for the additional help with the AmbientDisplayAgent. Thats a nice simple fix!
Sorry...I had a busy week last week and this is the first chance I have had to look into the Adobe extension problem. Having clicked on that link today though it says to only update if you are running CC 2014. i.e. Description ***For Photoshop CC 2014 ONLY!***
As you can see in the Etrecheck report above, we are running CC 2017. Do you still advise updating this extension or do you think it may be another issue?
Thanks again for all your help. Best wishes, Mark
Sorry...I had a busy week last week and this is the first chance I have had to look into the Adobe extension problem. Having clicked on that link today though it says to only update if you are running CC 2014. i.e. Description ***For Photoshop CC 2014 ONLY!***
As you can see in the Etrecheck report above, we are running CC 2017. Do you still advise updating this extension or do you think it may be another issue?
Thanks again for all your help. Best wishes, Mark
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