Unified EndPoint Management

alexwhite19800 used Ask the Experts™
I have heard a lot that Unified EndPoint Management (UEM) is the way forward to provide a seamless experience between mobile, desktop and laptop. I'm assuming this must tightly couple with Identity Management.

Both MS (Enterprise Mobility Suite) , VMWare (Workspace One) and Citrix (Xen products) seem to be pushing this concept hard. BlackBerry are also joining in the game with their BlackBerry Dynamics suite and UEM servers, saying all solutions need to be device agnostic.

Can someone explain the base concept here? I understand that we'd want the following securely across all platforms:

Document Management
Workflow Applications

However, in terms of the applications how will this work? Each app must be optimised for the device? Only Microsoft seem to have a full suite of apps across all devices. For example, taking Microsoft Outlook, only MS can offer MS Outlook on a mobile device, the others have their own equivalents of this (Boxer, BlackBerry Work, Xen Work for example). Same with MS Word and so forth,
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Exec Consultant
Distinguished Expert 2018
The pitch for UEM is simple to streamline oversight of endpoints policy with single centralised management tool, manage all device platforms, so called being endpoint agnostic, and establish common baseline for securing endpoints and its application hosted. Note that I used endpoints as a collective of mobile device, notebook, laptops, desktop and any user ICT system machine etc.

In that sense, you can expect typically UEM relies on the mobile device management (MDM) APIs in desktop and mobile operating systems. This allows greater interoperability and integration with existing management tools to avoid "reinventing the wheel",  therefore most vendors can still market UEM as a feature of their broader enterprise mobility management (EMM) software suites. That is their so called sales pitch. VMware AirWatch, Citrix, MobileIron and BlackBerry are among the EMM vendors that support UEM. Other vendors, such as Microsoft and IBM, have integrated their EMM suites with their traditional desktop management tools to provide unified management capabilities.

Then you may ask then how extensive UEM is to MDM, MAM and EMM. It is about packaging all tools together and underlying works are done to "talk" to each other by calling the exposed APIS supported by existing MAM and MDM. In short, UEM can still be limited by coverage and support of MAM and MDM provider. You should not be shortchange in app or device management if you already have MDM and MAM in your environment. More info should requested to your EMM vendor on that single platform to manage all endpoints.

 For clarity, EMM solution will include MDM, MAM, mobile content management (MCM), identity management for access control, and productivity apps for easy access to corporate email, calendar, contacts, content repositories and intranet sites. A UEM solution will work with existing EMM to focus to manage users and deliver a consistent experience across all endpoints in a single, comprehensive platform.

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