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Yann ShukorFlag for France

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Outlook sent emails not present in sent items

Hi

A user has Outlook 2013 installed on her PC
She prefers to send her MS-Office files using the "Send to Mail Recipient"
Unfortunately she noticed this morning that theses sent emails don't appear in Outlook's Sent items folder

Is this by design or is she correct in stating that this situation isn't normal ?

thanks
yann
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Edward Pamias
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ASKER

Since Outlook was installed in IMAP mode, there was an extra PST file to accompany the IMAP OST file
What was happening was that the sent emails, from Word, were being stored in the PST 'Sent Items' folder
Not sure how to fix this but apparently the user is satisfied.