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Kyle SantosFlag for United States of America

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What are basic troubleshooting things I should try when fixing a laptop?

I have been given a laptop to investigate the problems reported.

"It's acting goofy.  At least now I can get it to power up and give me a display and actually get out on the internet.  But it is either slow or locks up.  I've done various things such as check disk, etc."

Acer
Windows 10

What are basic troubleshooting things I should try when fixing a laptop?
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I'm looking forward to all these suggestions.  Thank you!

@nobus, what is a good way to backup everything?  I'm familiar with Mac's Time Machine and love that software for my Mac, but I haven't ever found confidence in using backup software for PC (usually because I just find all the files that are important to me and throw them on an external drive).
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Thanks Kyle, and I was happy to help