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Yann ShukorFlag for France

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Outlook opens HTML email as text

Hi

A user's Outlook 2010 has recently begun opening some HTML emails in text format
The users of course can't read the contents
Other HTML emails however are interpreted properly

any ideas ?

thanks
yann
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Edward Pamias
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Thanks but if that were the case then all emails would be opened in text mode wouldn't it ?
Furthermore, the same email which is opened in text mode is properly interpreted by Outlook on other user's machines
So this is only happening to one person? Did you try a new outlook profile? Or try disabling add-ins. Are the emails from particular sender or senders?
In actual fact the email received wasn't an email but a calendar invitation
The user was executing Outlook 2010 together with Office 2013
I removed Office 2010 and configured Outlook 2013
Problem solved