Outlook 2010 disconnect from server after mailbox restore from Backup Exec
I'm having an issue that I can't seem to figure out.
We had an employee that left the company and deleted all of her emails and folders. I was able to initialize a recovery and was able to recover everything that was in the deleted items.
However, my GM wants to see all emails and folders in its non-deleted state (how it was before originally).
We did a restore on this user mailbox from Backup Exec. Restore completed successfully, but the issue now is when I hop back onto the ex-employee computer and open up outlook. Outlook can not connect to the server. I've restarted the computer, server, exchange services, etc... and nothing! No error codes either.
Everyone in the company is still able to access exchange with no issue. I have done mailbox restore in the past and never experience this problem.
What am I missing?
We had an employee that left the company and deleted all of her emails and folders. I was able to initialize a recovery and was able to recover everything that was in the deleted items.
However, my GM wants to see all emails and folders in its non-deleted state (how it was before originally).
We did a restore on this user mailbox from Backup Exec. Restore completed successfully, but the issue now is when I hop back onto the ex-employee computer and open up outlook. Outlook can not connect to the server. I've restarted the computer, server, exchange services, etc... and nothing! No error codes either.
Everyone in the company is still able to access exchange with no issue. I have done mailbox restore in the past and never experience this problem.
What am I missing?
Edward Pamias
Are you logging into the PC with the ex employees ID? Or do you have ownership of the mailbox?
signed in as the ex-employee
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So it looks like the issue fixed itself. I didn't do anything and all the sudden outlook now see's exchange. All email are back to its original state.
However, the next step I was planning to do was what Tom has suggested, to delete the *.ost file.
However, the next step I was planning to do was what Tom has suggested, to delete the *.ost file.
Can you access the user mailbox via OWA? BTW, was the mailbox deleted or just the content that were deleted by the user? What is the deleted item retention set to?
Oh.. I did not know you were using the ex-employee PC. So then deleting the OST would be a good idea.