dcpwebber
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Need recovery disk ISO for Symantec Backup Exec 2010
I am just picking up a new customer (I'm a contract IT guy), and they used Symantec Backup Exec 2010. They have been hit by ransomware and cannot come up with the Symantec disks, or the recovery disk which the old IT guy (who is out of town) swears he made, or the paperwork (with things like customer numbers or license keys) to make Symantec / Veritas support happy. The only good new is that we have a backup to restore.
So, what I need is an ISO for a bootable recovery disk so I can restore them from their last backup. Anyone have a ideas where I can lay my hands on one?
So, what I need is an ISO for a bootable recovery disk so I can restore them from their last backup. Anyone have a ideas where I can lay my hands on one?
John
You should be able to contact Symantec Support to get this . Contact them and explain the situation. Only Symantec can supply the disks you want
ASKER
Contacted Symantec - 2010 support ended 2/1 (lucky us).
I know Support has ended but I thought they might help. We are using a much newer version . You need to go back to the other IT person
ASKER
Been talking with him. He says the he left the disk at the account, which they cannot find.
I am not sure what else you can do at this point other than find the disks.
Disaster recovery disk is created based on Server hardware and software where Symantec Backup Exec was installed.
I'm not sure if other disaster recovery CD will work with your server.
I had disaster recovery CD from my dell servers I've created long time ago.
I can try to look for it and send you ISO if you want but I'm not sure if this will work for you
I'm not sure if other disaster recovery CD will work with your server.
I had disaster recovery CD from my dell servers I've created long time ago.
I can try to look for it and send you ISO if you want but I'm not sure if this will work for you
Good backup utilities usually have an option available which allows you to create a bootable CD or iso. Doesn't the Symantec crap have such an option? Maybe you just need to start the tool and look for such an option.
You need what was set up on site (at least for newer versions)
OK, I can confirm I do have Disaster recovery CD (ISO) for Symantec Backup Exec 2010 I've made for my Dell servers with Windows 2003 and Windows 2008. If this is what you looking for I can put it on my FTP side and let you download.
ASKER
OK, let me try to answer all of these
Server boots but everything is encrypted - included the backup exec executables. So, I can't launch backup exec to create the recovery disk.
Symantec says "not supported anymore" so no disk from them.
Tom Cieslik - I'll take it, this is closer than anyone else has offered. I'll take an ISO and give it a try. Please send me the FTP info and we'll see if this works
Server boots but everything is encrypted - included the backup exec executables. So, I can't launch backup exec to create the recovery disk.
Symantec says "not supported anymore" so no disk from them.
Tom Cieslik - I'll take it, this is closer than anyone else has offered. I'll take an ISO and give it a try. Please send me the FTP info and we'll see if this works
OK, please login to my FTP site
login: test
pass: test
http://ftp.oknawindows.com:2000/Test/
You can find 2 ISO files there, one for WIn2003, second for Win2008
You need to create CD from this iso, and boot server. Connect to Drive and try to recover.
Like I said I don;t know if this will work for you since I may have different hardware and ISO has drivers for my hardware.
login: test
pass: test
http://ftp.oknawindows.com:2000/Test/
You can find 2 ISO files there, one for WIn2003, second for Win2008
You need to create CD from this iso, and boot server. Connect to Drive and try to recover.
Like I said I don;t know if this will work for you since I may have different hardware and ISO has drivers for my hardware.
ASKER
Tom, thanks so much. I'm downloading now. The customer has closed for the night so I'll burn tonight and give it a try tomorrow. I'll update this article and let everyone know the results.
I hope is going to work for you.
I do have another ISO from Dell PowerEdge T310 and Windows 2008R2 if you want
ASKER
Tom, as it turns out, this customer is using a T310, so yes, once again, I'll take it.
ASKER CERTIFIED SOLUTION
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Did you try downloading the current version or a version 11 trial and using that to do the restore? 99 times out of 100, NEWER software restores OLD backups just fine...
I've found my BE 210 R2 installation DVD,
Let me know if you need it so I can make ISO and put on my FTP server for you
Let me know if you need it so I can make ISO and put on my FTP server for you
ASKER
OK - update.
I used the CD i burned from the last ISO i got from Tom Cieslik (the one for the Dell T310) and booted into the Symantec recovery software. It was missing a driver for the tape drive which I downloaded from the Dell site and then I could access the backups. Unfortunately, that is the last piece of good news.
Although I could access the backups and begin the restore, the backups were corrupt so I couldn't finish the restore. We ended up deciding to just reload the server from scratch and gather up user data as best we can from other sources.
Thanks to everyone who responded with advice and offers to help, especially Tom Cieslik. It is insane to me that I had to go though this process in the first place because something like a backup recovery disk ISO isn't available on the vendors website, even if for old version of the software, but that's just my opinion.
I used the CD i burned from the last ISO i got from Tom Cieslik (the one for the Dell T310) and booted into the Symantec recovery software. It was missing a driver for the tape drive which I downloaded from the Dell site and then I could access the backups. Unfortunately, that is the last piece of good news.
Although I could access the backups and begin the restore, the backups were corrupt so I couldn't finish the restore. We ended up deciding to just reload the server from scratch and gather up user data as best we can from other sources.
Thanks to everyone who responded with advice and offers to help, especially Tom Cieslik. It is insane to me that I had to go though this process in the first place because something like a backup recovery disk ISO isn't available on the vendors website, even if for old version of the software, but that's just my opinion.
ASKER
Thanks once again.
You are very welcome.
You can also try delete all volumes/partitions from server and start disaster recovery again since some files may be locked out on server that's why restore failing.
You can also try delete all volumes/partitions from server and start disaster recovery again since some files may be locked out on server that's why restore failing.