Black Berry Link fails to start

The computer is running Windows 10 PRO version 1607.  There are two errors present - event ID 1000 and event ID 1026. The error message that appears on the screen is BlackBerry Link has stopped working - A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.

the software was uninstalled and reinstalled with the same results.
BB-error.txt
WilfAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

masnrockCommented:
Blackberry Link was never written to work with Windows 10, plus it was last updated in 2015. Do you use Apple devices?

BB did publish an article that's a workaround (problem is that it'll break iTunes syncing because you're messing with one of its files): http://support.blackberry.com/kb/articleDetail?articleNumber=000038592
sarabandeCommented:
which blackberry device are you using? bb link for os 10 (bb passport) worked on my windows 10 notebook (although i didn't use it in the last 3 or 4 months).

i mean to remember that I had to switch off both Bluetooth and WIFI at the bb in order to get it running.

Sara
Jesse MoraNetwork AdministratorCommented:
Uninstall BB link completely and look for any registry information pertaining to Blackberry would be my best guess so then you can reinstall the workstation with the problem and then reinstall the program. Hope it works.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
WilfAuthor Commented:
The solution seemed to be to uninstall BB Link, uninstall Symantec SBE 12.1.6, go through the registry to make sure BB Link was gone, then re install BB Link.  It worked so, then reinstalled Symantec, and the BB Link program started.  There were a couple of set up issues that needed to be resolved after the program actually started when the option to sync contacts and calendar was envoked.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 10

From novice to tech pro — start learning today.