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WilfFlag for Canada

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Black Berry Link fails to start

The computer is running Windows 10 PRO version 1607.  There are two errors present - event ID 1000 and event ID 1026. The error message that appears on the screen is BlackBerry Link has stopped working - A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.

the software was uninstalled and reinstalled with the same results.
BB-error.txt
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masnrock
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which blackberry device are you using? bb link for os 10 (bb passport) worked on my windows 10 notebook (although i didn't use it in the last 3 or 4 months).

i mean to remember that I had to switch off both Bluetooth and WIFI at the bb in order to get it running.

Sara
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The solution seemed to be to uninstall BB Link, uninstall Symantec SBE 12.1.6, go through the registry to make sure BB Link was gone, then re install BB Link.  It worked so, then reinstalled Symantec, and the BB Link program started.  There were a couple of set up issues that needed to be resolved after the program actually started when the option to sync contacts and calendar was envoked.