Black Berry Link fails to start

Wilf
Wilf used Ask the Experts™
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The computer is running Windows 10 PRO version 1607.  There are two errors present - event ID 1000 and event ID 1026. The error message that appears on the screen is BlackBerry Link has stopped working - A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.

the software was uninstalled and reinstalled with the same results.
BB-error.txt
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Distinguished Expert 2018
Commented:
Blackberry Link was never written to work with Windows 10, plus it was last updated in 2015. Do you use Apple devices?

BB did publish an article that's a workaround (problem is that it'll break iTunes syncing because you're messing with one of its files): http://support.blackberry.com/kb/articleDetail?articleNumber=000038592
Top Expert 2016

Commented:
which blackberry device are you using? bb link for os 10 (bb passport) worked on my windows 10 notebook (although i didn't use it in the last 3 or 4 months).

i mean to remember that I had to switch off both Bluetooth and WIFI at the bb in order to get it running.

Sara
Network Administrator
Commented:
Uninstall BB link completely and look for any registry information pertaining to Blackberry would be my best guess so then you can reinstall the workstation with the problem and then reinstall the program. Hope it works.

Author

Commented:
The solution seemed to be to uninstall BB Link, uninstall Symantec SBE 12.1.6, go through the registry to make sure BB Link was gone, then re install BB Link.  It worked so, then reinstalled Symantec, and the BB Link program started.  There were a couple of set up issues that needed to be resolved after the program actually started when the option to sync contacts and calendar was envoked.

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