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Tim LewisFlag for United States of America

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Shared Mailbox added to Outlook 2016 cached mode, not getting email

Hello,

When I add a shared mailbox to my outlook 2016 client using File - > add account and both accounts are using cached mode, outlook does not sync properly with Exchange.   Exchange is fully patched 2010 version and client is outlook 2016 x86.   If I only have the primary account and it is setup in cached mode I have no issues.  As soon as I add the secondary account, which is setup on exchange as a shared mailbox I will only get email when i first open outlook.  After that nothing new comes to the inbox and I can view the sync properties of my primary inbox and it will tell me the item count doesn't match and the last sync time which will be when I opened the client.   if I am not in cached mode it works perfectly.  Each mailboxes OST files are under 1 Gb.  Please let me know if you have seen this before or if you have any suggestion on how to fix it.

Thank you
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Amit
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Thank you for the suggestion.   I had tried that a few times.  The only way I seem to be able to get this to work is to have the primary account as cached and any additional mailboxes setup without cached mode.  This should work and is probably is better anyhow since it will be easier for people to see the shared mailbox live since multiple people could be working in it at the same time.  Thank you for the help.