Remote access problem to camera controller
Posted on 2017-02-28
Customer has remote access to an ACTi ENR-1000 camera controller via port forwarding in their router (ext. port 10010 to local port 80). Has worked well for a long time. When adding a new camera the controller firware was updated to latest version. After this, remote access to contoller is ok, but it seems like there is no connection between controller and the cameras ("Connection Failed" message" if we try to watch live video from cameras. Controller picks ut camera settings fine, however, so there IS some communication.
Access from PC in local network works fine. Remote acess from phones /Tabs (Android) works fine.
Access to controller must be done from Internet Explorer. On first access ActiveX needs to be installed / activated. Suspect this to be an issue, but accessing other sites with same controller works well.
Hpe someone could help. Thanks!