GMartin
asked on
PayPal refund never shows up on PayPal balance
Hello and Good Evening Everyone,
I am concerned about a PayPal refund which was completed on 2/23/2017 but never shows up within my PayPal balance. I did check my bank account statement and the amount which PayPal indicates being refunded actually exist as a credit. Needless to say, I am confused about this situation. Can someone experienced with PayPal transactions shed some light upon this situation?
Thank you
George
I am concerned about a PayPal refund which was completed on 2/23/2017 but never shows up within my PayPal balance. I did check my bank account statement and the amount which PayPal indicates being refunded actually exist as a credit. Needless to say, I am confused about this situation. Can someone experienced with PayPal transactions shed some light upon this situation?
Thank you
George
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SOLUTION
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George,
I'm very glad to hear that this situation was resolved without any financial loss for you — great news! Regards, Joe
I'm very glad to hear that this situation was resolved without any financial loss for you — great news! Regards, Joe
ASKER
Thank you for answering my question. This situation arose from my PayPal authorization of a purchase made to an ebay merchant who had a hacked account. I was sent notification immediately following the transaction by eBay's security support team. Upon realizing this, I began checking out my PayPal and checking account logs. I did contact my bank to file a claim. The transaction was refunded back into my checking account and listed as a provisional credit. To make a long story short, this situation is resolved.
Thanks again everyone for your help :-)
George