help with Survey Monkey SPF records

I think they are referring to firewall access for that domain list like for a Barracuda appliance. What does you SPF record look like? I would suggest for the time being changing it to

v=spf1 a mx -all

If it is not already set like that and see if it works.

My current record is the standard office 365 record

v=spf1 include:spf.protection.outlook.com -all

Yeah Your going to have to include each one of those in the list or do an include all as my example.

You can see here

https://mxtoolbox.com/SuperTool.aspx?action=spf%3asurveymonkey.com#

How SurveyMonkey set up their includes as an example if your not sure.

I'll copy theirs and do some tests to see if it works

Actually what they have most likely won't work but give it a try I could be wrong watch you probably need is below its the list from above including your outlook.com.

v=spf1 a mx include:surveymonkey.com include:smo.surveymonkey.com include:research.net include:go.surveymonkey.com include:go.surveymonkey.com include:lr.outbound.surveymonkey.com include:t.outbound.surveymonkey.com include:h.outbound.surveymonkey.com include:r.outbound.surveymonkey.com include:m.outbound.surveymonkey.com include:lr.surveymonkeyuser.com include:hr.surveymonkeyuser.com include:spf.protection.outlook.com -all

If this doesn't work try leaving the A record out like this - v=spf1 mx include:survey....

I'm afraid that didn't work?? Any other ideas

The surveys are still going to the junk folder of any office 365 account

What didn't work? This?

I'll copy theirs and do some tests to see if it works

Or my two suggestions? Please try to be a little more specific.

You say

The surveys are still going to the junk folder of any office 365 account

Is your firewall allowing those domains?

I am also facing same issue. all emails are going to Junk folder for my office 365 accounts. how can we solve this issues?

Surveymonkey doesn't make it very easy for their customers. If you want to allow surveymonkey to send emails on behalf of your company-domain you need to pay attention to the second section "Mail IPs & Sender Domains" on this page: https://help.surveymonkey.com/articles/en_US/kb/What-are-the-IP-addresses-to-your-website-for-our-firewall-configurations

Basically you have to put all these IP-Addresses in your SPF-record. Some of them you can combine into a range. I did so a few months ago, but apparently they have even extended the list in the meantime. So if anybody is willing to update it and post the result here would save me some time ;)

That's the (outdated) list of SurveyMonkey IPs to add to your SPF record:
ip4:75.98.93.161/32 ip4:75.98.93.162/31 ip4:75.98.93.164/30 ip4:75.98.93.168/31 ip4:75.98.93.170/32 ip4:52.40.63.34/32 ip4:52.40.63.61/32 ip4:54.187.251.2/32 ip4:52.40.63.35/32 ip4:54.186.77.157/32 ip4:52.88.240.248/32 ip4:52.40.63.2/32 ip4:52.40.63.21/32

a helpful tool can be:
IP Range to CIDR: http://www.ipaddressguide.com/cidr#range

I talked to SurveyMonkey's support and they said that the info on their help site is their most current info.

That said... They offer no DKIM info at all on their page under "SPF & DKIM"

They were also surprised when i informed them that their SPF record is invalid. Even the link they link says it's invalid. lol.
SPF records can only have 10 DNS look ups in them, but can have unlimited IP addresses in them. Theirs has 21 DNS lookups if i recall correctly.
They said they'd forward that on to their network engineers... So we'll see if that page gets updated anytime.....