Windows 10 Slow to recognise CD's
I've encountered a strange issue where some dell machines with Windows 10 installed are taking some time to recognise CD's that have been inserted.
The PC's have passed Dell diagnostics test.
I can boot from a disk with no issue.
I can insert a disk and after 1 minute or so windows will eventually detect it.
Upon ejecting the disk, file explorer still appears to have it cached that the disk is still inserted.
I Insert another disk and it takes around 1 minute to acknowledge this but shows the contents of the previous disk in the mean time.
This happens repeatedly.
Sometimes when I insert a disk the icon for the drive in This PC/My Computer will change accordingly but that is all.
Is anyone able to share any light?
Thanks in advance.
The PC's have passed Dell diagnostics test.
I can boot from a disk with no issue.
I can insert a disk and after 1 minute or so windows will eventually detect it.
Upon ejecting the disk, file explorer still appears to have it cached that the disk is still inserted.
I Insert another disk and it takes around 1 minute to acknowledge this but shows the contents of the previous disk in the mean time.
This happens repeatedly.
Sometimes when I insert a disk the icon for the drive in This PC/My Computer will change accordingly but that is all.
Is anyone able to share any light?
Thanks in advance.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
This does not happen on my Windows 10 machines (my own or clients), so in line with the first answer here, I would suspect a hardware issue or a compatibility issue. Can you update the driver for the drive?
Anti-virus installed?
If so, try disabling and see if that improves things.
If so, try disabling and see if that improves things.
ASKER
I have disabled/re-enabled and uninstalled/reinstalled the cd drive from device manager and downloaded alternative drivers from Dell's website.
I have never seen this happen before elsewhere but it is currently happening on 4 of 6 Dell PCs all less than 2 months old.
I've disabled AV and still no results.
I have never seen this happen before elsewhere but it is currently happening on 4 of 6 Dell PCs all less than 2 months old.
I've disabled AV and still no results.
but it is currently happening on 4 of 6 Dell PCs Look for legacy software or legacy Dell drivers. Try updating BIOS, Chipset, Video and DVD drivers on these machines.
ASKER
Dell have confirmed possible hardware fault and sent new drive.
I'm glad I could help. Thanks for your feedback.
The optical drive on laptops is usually the secondary IDE channel, so you will have to set that.
These are the steps you need to follow from the second link:
1. Open Device Manager.
2. Double-click IDE ATA/ATAPI Controllers to display the list of controllers and channels.
3. Right-click the icon for the channel to which the device is connected, select Properties, and then click the Advanced Settings tab.
4. In the Current Transfer Mode drop-down box, select DMA if Available if the current setting is "PIO Only."
If the drop-down box already shows "DMA if Available" but the current transfer mode is PIO, then the user must toggle the settings. That is:
• Change the selection from "DMA if available" to PIO only, and click OK.
• Then repeat the steps above to change the selection to DMA if Available.