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User unable to delete a folder on a mailbox that she has Full Permissions to.

realtimer asked
Last Modified: 2018-01-17
Hello Experts,

I am running an Exchange 2016 server.  Client user is running Outlook 2013.

"Manager" has Full Access to the mailbox "HR (Human Resources)".

Through the Exchange server, I have granted Full Access to Manager for the HR mailbox.

Manager's Outlook lists HR's mailbox.  Manager is able to open and delete files within the folders.

However, Manager is not able to delete folders in the HR mailbox.  When she attempts to do so, she receives the following error:

Microsoft Outlook
Cannot delete this folder.  Right-click the folder, and then click Properties to check your permissions for the folder.  See the folder owner or your administrator to change your permissions.  Cannot copy this folder because it may contain private items.

Any suggestions would be appreciated.

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AmitIT Architect
Distinguished Expert 2017

You need to specify delegates for this mailbox. If not, add it and also check "Delegate can see my private items". You might need to login to the mailbox to perform this action. Check this article. method 3.
IT Architect
Distinguished Expert 2017
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Thank you.  Your suggestions put me on the right track.  It ultimately came down to something weird with the user's profile along with the security.

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