Adobe Acrobat
Adobe Acrobat

Pdf's created on Mac, won't open properly with Adobe Reader, or Nitro Reader

Some of our clients received pdf's created with/on Macs and can open it with Acrobat Reader (or Nitro) on PCs, but lots of filled in data missing. If redirecting to an iPhone, it opens properly.

Attila-RobertAsked: 2017-03-06

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LVL 85

Dave BaldwinFixer of ProblemsCommented: 2017-03-06

Check to see if they have the fonts that used in the PDFs.

LVL 1

kmaxwell72Commented: 2017-03-06

Try opening a pdf file and choosing the option "tile >> vertically" on the window menu.

LVL 2

Adrian CozmaArt DirectorCommented: 2017-03-07

Can you link to one of those files? It would be easier to pinpoint the issue.

First thing that comes to mind is that the content cannot be rendered by the graphics driver. Sometimes this happens even with the simplest of files (let's say a table, multiple stacked layers with transparency etc.). If that is the case, then the file needs to be exported as a picture so that none of the rendering issues arise.

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Attila-RobertAuthor Commented: 2017-03-07

KMaxwell72 option Tile > Vertically - didn't work.
Adrian Cozma - Unfortunately cannot attach the file, we're in the insurance business and it's confidential. The file was definitely created on a Mac device and we're trying to open it on a PC with various PDF readers.