Pdf's created on Mac, won't open properly with Adobe Reader, or Nitro Reader

Attila-Robert
Attila-Robert used Ask the Experts™
on
Some of our clients received pdf's created with/on Macs and can open it with Acrobat Reader (or Nitro) on PCs, but lots of filled in data missing. If redirecting to an iPhone, it opens properly.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
View Solution Only
Dave BaldwinFixer of Problems
Most Valuable Expert 2014

Commented:
Check to see if they have the fonts that used in the PDFs.
kmaxwell72

Commented:
Try opening a pdf file and choosing the option "tile >> vertically" on the window menu.
Art Director
Commented:
Can you link to one of those files? It would be easier to pinpoint the issue.

First thing that comes to mind is that the content cannot be rendered by the graphics driver. Sometimes this happens even with the simplest of files (let's say a table, multiple stacked layers with transparency etc.). If that is the case, then the file needs to be exported as a picture so that none of the rendering issues arise.
Attila-Robert

Author

Commented:
KMaxwell72 option Tile > Vertically - didn't work.
Adrian Cozma - Unfortunately cannot attach the file, we're in the insurance business and it's confidential. The file was definitely created on a Mac device and we're trying to open it on a PC with various PDF readers.
Attila-Robert

Author

Commented:
Thank you

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial