troubleshooting Question

when apply search old messages are not showing up in office 365

Avatar of D_wathi
D_wathiFlag for India asked on
Microsoft 365OutlookExchangeMicrosoft Office
4 Comments3 Solutions183 ViewsLast Modified:
Dear Experts

We recently migrated to office 365 premium edition and I have downloaded the office 2016 configured my account in ms outlook and in offline settings have enabled the use cached Exchange Mode and Mail to keep offline is set for 12 months but when apply search it shows only to last few days where as I have mails from several months and this does not show up.

2. ms outlook search is not that great when we apply email in the search or any content phrase it does not filter exactly instead it shows relevant and non relevant and the list of messages is too many to locate what we exactly looking for, is there any best practice to apply search please suggest.  

request to please support on above 2 issues , thanks in advance

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