Updates don't install on a Windows 7 Computer

Italiabella
Italiabella used Ask the Experts™
on
Hello,

I was working on a Windows 7 computer and there is a pop up message that says: restart your computer to finish installing your Windows update. ( I have attached the message).

I restarted multiple times and also tried to completely turn off and on the computer but nothing happened, the updates won't install and that message keep popping up driving my clients nuts.

I also disable the updates warning but it didn't make any difference. Any suggestions on how to stop this please ?

Thank you,
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Commented:
RaminTechnical Advisor
Commented:
do you know what was the update KB number ?
did you try it after disabling the Antivirus.
Daniel OvalleTechnical Marketing Manager
Commented:
It's likely a corrupted update, clear out your update folder, should be located here, C:\Windows\SoftwareDistribution\Download. You might have to have hidden files showing and delete the files contained within. Reboot and let Windows download the updates again.
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RaminTechnical Advisor
Commented:
If you have any restore point (lately created) on that computer, restore computer to that point.
Restart Windows and just before the Windows logo appears  press and Hold f8 Key on Keyboard. If you missed, restart it again.
Select Repair Your Computer  and Enter.  select "en" for English and then in next menu select Admin and type Admin Password, try Startup Diagnostic tools, but if it didn't find any issue then go to System Recovery Options, select System Restore,  select the date that the computer was Okay
Commented:
1.     Click Start, click Run, type services.msc, and then click OK.
Note On a Windows Vista-based computer, click Start, type services.msc in the Start Search box, right-click services.msc, and then click Run as administrator.
2.     In the Services (Local) pane, right-click Automatic Updates, and then click Stop.
3.     Minimize the Services (local) window.
4.     Select all the contents of the Windows distribution folder, and then delete them.

Note By default, the Windows distribution folder is located in the drive:\Windows\SoftwareDistribution folder. In this location, drive is a placeholder for the drive where Windows is installed.
5.     Make sure that the Windows distribution folder is empty, and then maximize the Services (local) window.
6.     In the Services (Local) pane, right-click Automatic Updates, and then click Start.
7.     Restart the computer, and then run Windows Update again.

https://answers.microsoft.com/en-us/windows/forum/windows_other-update/windows-update-stuck-in-a-loop/370e899e-10e1-4c9d-879c-d78c0fc69dce

https://www.sysnative.com/forums/windows-update/20713-restart-your-computer-install-important-updates-loop.html

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Commented:
Thank you All.

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