Updates don't install on a Windows 7 Computer


I was working on a Windows 7 computer and there is a pop up message that says: restart your computer to finish installing your Windows update. ( I have attached the message).

I restarted multiple times and also tried to completely turn off and on the computer but nothing happened, the updates won't install and that message keep popping up driving my clients nuts.

I also disable the updates warning but it didn't make any difference. Any suggestions on how to stop this please ?

Thank you,
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Edward PamiasTeam Lead RRS DeskCommented:

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
RaminTechnical AdvisorCommented:
do you know what was the update KB number ?
did you try it after disabling the Antivirus.
Daniel OvalleTechnical Marketing ManagerCommented:
It's likely a corrupted update, clear out your update folder, should be located here, C:\Windows\SoftwareDistribution\Download. You might have to have hidden files showing and delete the files contained within. Reboot and let Windows download the updates again.
CEOs need to know what they should worry about

Nearly every week during the past few years has featured a headline about the latest data breach, malware attack, ransomware demand, or unrecoverable corporate data loss. Those stories are frequently followed by news that the CEOs at those companies were forced to resign.

RaminTechnical AdvisorCommented:
If you have any restore point (lately created) on that computer, restore computer to that point.
Restart Windows and just before the Windows logo appears  press and Hold f8 Key on Keyboard. If you missed, restart it again.
Select Repair Your Computer  and Enter.  select "en" for English and then in next menu select Admin and type Admin Password, try Startup Diagnostic tools, but if it didn't find any issue then go to System Recovery Options, select System Restore,  select the date that the computer was Okay
aravind ancheWindows/Vmware Commented:
1.     Click Start, click Run, type services.msc, and then click OK.
Note On a Windows Vista-based computer, click Start, type services.msc in the Start Search box, right-click services.msc, and then click Run as administrator.
2.     In the Services (Local) pane, right-click Automatic Updates, and then click Stop.
3.     Minimize the Services (local) window.
4.     Select all the contents of the Windows distribution folder, and then delete them.

Note By default, the Windows distribution folder is located in the drive:\Windows\SoftwareDistribution folder. In this location, drive is a placeholder for the drive where Windows is installed.
5.     Make sure that the Windows distribution folder is empty, and then maximize the Services (local) window.
6.     In the Services (Local) pane, right-click Automatic Updates, and then click Start.
7.     Restart the computer, and then run Windows Update again.


ItaliabellaAuthor Commented:
Thank you All.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.