We help IT Professionals succeed at work.

Using MS Hello on a Domain Joined Surface Book

Last Modified: 2017-03-23
I have a WinSBS 2008 domain joined MS Surface Book and when attempting to implement Facial Recognition as part of the 'Hello' feature, the option is not available.  The message "Some settings are managed by your organization." is displayed.  How can I clear this message?

Watch Question

Cris HannaSr IT Support Engineer

SBS 2008 is too old to recognize Hello for the input of domain credentials...
Network Administrator
Unlock this solution and get a sample of our free trial.
(No credit card required)


Concerning the first response about 2008 being to old to support 'Hello,'  my personal Microsoft Surface Book IS connecting to my domain with my credentials using the facial recognition component of Microsoft Hello.  The question pertains to two other clients on different SBS 2008 installations that aren't given the opportunity to use the 'Hello' feature with the error message stated.

I will try the registry key and report back.



After making the change to the registry, the 'Hello' process worked flawlessly.  It even allowed logging into the domain.  NOTE:  This worked on a Microsoft Surface Book PC, but NOT on a Microsoft Surface 4 Pro PC.  


Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a sample view!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.