Outlook 2016 Huge Memory Leak

aclaus225
aclaus225 used Ask the Experts™
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My user has reported a terribly lagging computer and the problem is Outlook 2016.  It is a Windows 7 64-bit machine with 8 gb of memory and when the computer is lagging Outlook is using over 6 gb of that. All addins are disabled, so is there anything it could be other undetected malware?
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Commented:
is your windows 7 with SP1 ?
is it completely updated ?

instal the office 2016 Cumulative Updates

https://support.office.com/en-us/article/Office-Updates-a118ec61-f007-492f-bfa5-5a6f764d5471

all the best

Commented:
Try to disable the option under advanced settings that says enable hardware graphics acceleration.

Also check this link
http://helpdeskgeek.com/office-tips/outlook-memory-hog/
Top Expert 2013

Commented:
did you try repairing outlook - or office?
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Author

Commented:
I have run a repair of Office 2016 and installed all updates for Office.  I looked at the Outlook Memory Hog document but none of the solutions  seem to do anything.

Author

Commented:
This problem only happens with Outlook, so I have now disabled all the sub-installation components that I could on Office 2016 for Outlook.  This may help, but I am not entirely sure.  Microsoft Excel was open and it did not change its memory usage at all at any time so it is not a general Office problem.

Author

Commented:
Outlook is still ramping up on that machine.  After only 45 seconds it is at 530 mb of memory use and it continues to grow higher.
Top Expert 2013
Commented:
try this : (could be other software causing it)
run msconfig - in the startup tab click Disable all
reboot and test if it still  happens

Author

Commented:
I was able to drill it down to Adobe being the problem, but disabling Distiller, Creative Cloud, Synchronizer, and AcroTray individually never produced the inflated memory problem, so I am left to just disable them all on startup permanently.
Top Expert 2013

Commented:
thanks for feedback - at least you found the problem
did you try uninstalling / reinstalling Adobe?

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