troubleshooting Question

Concurrent connection limit to an Exchange 2010 mailbox

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ryank85 asked on
ExchangeOutlook* Outlook 2013
3 Comments1 Solution2188 ViewsLast Modified:

We have a client using Hosted Exchange 2010 email platform. They have one mailbox which multiple users have access to helpdesk@....

Recently, the mailbox disconnected randomly on different machines at different times. The Host came back to say they have hit the limit on connections they can have to 1 mailbox at once (32)

They have about 10 devices connected using Outlook and thats it. I sent the connection status (Right click Outlook icon whilst holding CTRL - Connection status) which showed 5 separate connections to helpdesk@ on one machine.

Can anyone tell me what these connections represent and do these count as 5 RCP connections to the mailbox as the numbers dont really add up if what our host is saying is true.
Kumar K

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