trying to access email account on Exchange 2013 hybrid server using outlook

I have an Exchange 2013 Hybrid server that I had to migrate an account to. I can access this account using OWA to the Hybrid server, but I cant access the account using outlook. I get the following: Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.

I have tried to create the mailbox profile before launching Outlook and when I put in the server name and the acct name and then click on check names - I get the same error as above.

Anyone know why I cant connect to this acct using outlook? Is there something special that needs to be done on a hybrid server to allow this connection?