For Outlook 2010 and MAPI Wizards

Mark Hynes
Mark Hynes used Ask the Experts™
on
When we compose an email using mapi (From Windows 7 Pro) a copy of that email is not sent to the Sent Items folder in Outlook 2010.  We have an Exchange 2010 Server/ Windows Server 2008 R2.  This worked automatically before we had to rebuild the PC -(OS-W7Pro) that what using Outlook 2010, and did the OS updates and Office updates. However, emails that are sent from Outlook 2010 do make it into the sent Items folder.  I also notice that when sending these mapi emails outside of Outlook 2010 - When these emails are sent they go to the Outlook (Outbox folder) and sit there for 3-5 minutes before they actualy get sent to the Exchange 2010 Server.

Any help is very much appreciated.

Thanks

Mark H.
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Adam DrayerIT Training Specialist

Commented:
Can you explain what you mean by " when sending these mapi emails outside of Outlook 2010".  Also, are you sure you mean MAPI, and not IMAP?
Mark HynesSystems Administrator & Hardware Manager

Author

Commented:
Adam,
We have a program called JobBoss for Windows. We emailing invoices from there.  Those invoices that are emailed from within Jobboss are not also being sent to the sent items folder in Outlook 2010.  This has always worked for us, but not know that we has re-installed O/S W7Pro and updated all Office programs.

Mark H
Adam DrayerIT Training Specialist

Commented:
It seems like you are saying that emails sent from within Outlook are being handled correctly, but emails sent from within JobBoss are not being handled correctly.  Have you contacted JobBoss support?  I'm assuming that in addition to re-installing windows and Office, you also had to re-install JobBoss.  Perhaps something was misconfigured duringthe installation?  

You say that emails sent from within JobBoss make it to the "Outbox" in Outlook, but then disappear and do not show in Sent Items.  Is that correct?  Are you sure the emails are actually being sent and delivered at all?  Perhaps they are sent to the outbox and then rejected.
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Mark HynesSystems Administrator & Hardware Manager

Author

Commented:
Adam,

First of All - Thank you for Help.  Yes, emails sent with in Outlook are being handled correctly.  Yes email sent from Jobbos are not being handled correctly.  No, we cant call them for support.  Yes, JobBos has been reinstalled twice.  

Yes, emails sent from within JobBoss make it to the Outbox, but they linger there for 3-6 minutes before being sent out, when they did not do that before.  Yes, after they disappear they do not show up in the Sent items folder of Outlook, like they have always done.  Yes , we are sure they are being sent and received.

Mark H.
Adam DrayerIT Training Specialist

Commented:
Are you using outlook cached mode?  Can you try turning it off or connecting to the user's account via OWA?  This will let you know whether the messages are really in the mailbox or not.
Mark HynesSystems Administrator & Hardware Manager

Author

Commented:
Adam,
Yes, Cached mode.  I can try OWA in the morning and get back to you them. we are getting ready to close the doors for today.

Mark H.
Mark HynesSystems Administrator & Hardware Manager

Author

Commented:
Adam,
Ok, so we used Jobbos to MAPI email with and invoice attachments and then logged into clients email box in OWA, and there was no email sent to the Sent items folder.

Mark H
IT Training Specialist
Commented:
Have you ever used message tracking in Exchange 2010 before?  I would like to know what the tracking log says for one of these emails.
Mark HynesSystems Administrator & Hardware Manager

Author

Commented:
Yes, I have.  I will see if I can get the result posted for you.

Mark H
Mark HynesSystems Administrator & Hardware Manager

Author

Commented:
Adam,
For some reason the message tracker in Exchange is not letting me login wright now.  Let me get the server rebooted tonight and I will try it again tomorrow.
As Adam suggested, try turning off cached mode on the client.
This should at least fix the problem with the delay sending emails via MAPI.
Mark HynesSystems Administrator & Hardware Manager

Author

Commented:
Adam,
Message Tracker Log say the MAPI email made it to it's destination.  We also checked the Client it was sent to and seen the email in that email box.


Mark H.
Mark HynesSystems Administrator & Hardware Manager

Author

Commented:
Michael,

Thanks, I will try that as soon as I am finished with Adam.

Mark H
Adam DrayerIT Training Specialist

Commented:
Thanks Michael.  Did the from address match the mailbox you are looking at?  Not the Display Name, but the actual from email address?
Mark HynesSystems Administrator & Hardware Manager

Author

Commented:
Adam,

Yes, went back back to my Exchange server, ran the report again and it matches.

Mark H
Mark HynesSystems Administrator & Hardware Manager

Author

Commented:
Adam,

I did more thorough investigation of Clients Sent Items folder Outlook.  I found the Actual emails are there, however you cant see them because they come in with no receive stamp.  What do you make of that?

Mark H.

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