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Dell PowerEdge R720xd - PS2 PG Fail

Noticed the error in the Voltages section of DRAC and OMSA for this server.
In the ESM log I see there were two events logged on 2/28:

The system board PS2 PG Fail voltage is outside of range.
The temperature for power supply 2 is outside of range.

Immediately followed by:

Power supply 2 is operating normally.

It looks there was an issue for a few seconds on 2/28 with the voltage, this error was logged, the issue cleared up but the logged error remains.
There are no other logs after this. I searched online and it looks like this error can be ignored since it hasn't re-occured but I would like to clear that error.
How can I do that?
DellServer Hardware
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Philip Elder
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Philip Elder
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The log area should have selection boxes to on the left of the log entry row and buttons/links that allow the entry to be acknowledged and/or deleted?
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SeeDk

ASKER

There is an option to clear the log.
I cleared the both the ESM and Alert log where I saw this event logged.
The error is still showing in Voltages.
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Philip Elder
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Please snip and embed screens of the log entries (use the little picture button above to embed).
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SeeDk

ASKER

This is before I cleared the logs:

 User generated imageUser generated image
This is after:

User generated imageUser generated image
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Philip Elder
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What kind of UPS sits behind the server?

The log is no longer showing the entries?
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SeeDk

ASKER

I'm not sure what UPS it is, this is on a remote site.

There is no error in the log but under Voltages it is still showing the same error.
I looked up online the only way to clear this error is factory resetting the iDRAC, I was hoping there existed a better solution.
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Philip Elder
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There is a reset option on the dashboard to hard reset the iDRAC without losing its settings. Try that.
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SeeDk

ASKER

Is there a way to do that remotely? maybe racadm? The server is not on site.
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Philip Elder
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Yes, in the iDRAC Web Console.
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SeeDk

ASKER

Reset it and the voltage still shows an error.
Also this was entered in the log:

The system board PS2 PG Fail voltage is outside of range.
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Philip Elder
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There warranty on the box? The part needs to be replaced by the sounds of it.
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SeeDk

ASKER

Warranty is expired. This new log entry only appeared after the reset of the DRAC. I'm thinking it probably just re-logged the erroneous voltage alert.
Seems to be the only way to clear it is to factory reset the iDrac then?
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Philip Elder
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If you need to factory reset the iDRAC then being on-site is the only way. There's no guarantee that the error is going to disappear.

What does OpenManage say? It should give deeper details into the error.
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SeeDk

ASKER

It has the same log entry. Don't see any more details other than that.
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ASKER

That person's components were just fine since after taking the whole server apart and putting it back together the error magically vanished!  
And even Dell didn't know what to say. Thanks for the help, I'll reset the DRAC next time I am on site with this server.
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Philip Elder
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They are pretty complicated machines. It's not unknown for them to develop "personality" over time. ;)
Server Hardware
Server Hardware

Servers are computing devices that are similar to desktop computers in that they have the same basic components, but are significantly different in size, configuration and purpose. Servers are usually accessed over a network, and many run unattended, without a computer monitor, input device, audio hardware or USB interfaces. Many servers do not have a graphical user interface (GUI), and are configured and managed remotely. Servers typically include hardware redundancy such as dual power supplies, RAID disk systems, and ECC memory, along with extensive pre-boot memory testing and verification. Critical components might be hot swappable, and to guard against overheating, servers might have more powerful fans or use water cooling.

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