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Dell PowerEdge R720xd - PS2 PG Fail

SeeDk
SeeDk asked
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Last Modified: 2017-03-15
Noticed the error in the Voltages section of DRAC and OMSA for this server.
In the ESM log I see there were two events logged on 2/28:

The system board PS2 PG Fail voltage is outside of range.
The temperature for power supply 2 is outside of range.

Immediately followed by:

Power supply 2 is operating normally.

It looks there was an issue for a few seconds on 2/28 with the voltage, this error was logged, the issue cleared up but the logged error remains.
There are no other logs after this. I searched online and it looks like this error can be ignored since it hasn't re-occured but I would like to clear that error.
How can I do that?
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Philip ElderTechnical Architect - HA/Compute/Storage
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Commented:
The log area should have selection boxes to on the left of the log entry row and buttons/links that allow the entry to be acknowledged and/or deleted?

Author

Commented:
There is an option to clear the log.
I cleared the both the ESM and Alert log where I saw this event logged.
The error is still showing in Voltages.
Philip ElderTechnical Architect - HA/Compute/Storage
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Commented:
Please snip and embed screens of the log entries (use the little picture button above to embed).

Author

Commented:
This is before I cleared the logs:

 ESM-log-before-clear.jpgAlert-log-before-clear.jpg
This is after:

ESM-log-after-clear.jpgAlert-log-after-clear.jpg
Philip ElderTechnical Architect - HA/Compute/Storage
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Commented:
What kind of UPS sits behind the server?

The log is no longer showing the entries?

Author

Commented:
I'm not sure what UPS it is, this is on a remote site.

There is no error in the log but under Voltages it is still showing the same error.
I looked up online the only way to clear this error is factory resetting the iDRAC, I was hoping there existed a better solution.
Philip ElderTechnical Architect - HA/Compute/Storage
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Commented:
There is a reset option on the dashboard to hard reset the iDRAC without losing its settings. Try that.

Author

Commented:
Is there a way to do that remotely? maybe racadm? The server is not on site.
Philip ElderTechnical Architect - HA/Compute/Storage
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Commented:
Yes, in the iDRAC Web Console.

Author

Commented:
Reset it and the voltage still shows an error.
Also this was entered in the log:

The system board PS2 PG Fail voltage is outside of range.
Philip ElderTechnical Architect - HA/Compute/Storage
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Commented:
There warranty on the box? The part needs to be replaced by the sounds of it.

Author

Commented:
Warranty is expired. This new log entry only appeared after the reset of the DRAC. I'm thinking it probably just re-logged the erroneous voltage alert.
Seems to be the only way to clear it is to factory reset the iDrac then?
Philip ElderTechnical Architect - HA/Compute/Storage
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Commented:
If you need to factory reset the iDRAC then being on-site is the only way. There's no guarantee that the error is going to disappear.

What does OpenManage say? It should give deeper details into the error.

Author

Commented:
It has the same log entry. Don't see any more details other than that.
Technical Architect - HA/Compute/Storage
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Commented:
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Author

Commented:
That person's components were just fine since after taking the whole server apart and putting it back together the error magically vanished!  
And even Dell didn't know what to say. Thanks for the help, I'll reset the DRAC next time I am on site with this server.
Philip ElderTechnical Architect - HA/Compute/Storage
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Commented:
They are pretty complicated machines. It's not unknown for them to develop "personality" over time. ;)
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