Link to home
Start Free TrialLog in
Avatar of timb551
timb551Flag for United Kingdom of Great Britain and Northern Ireland

asked on

Autodiscover working but outlook not connecting


I have an exchange 2016 server which has stopped accepting outlook 2016 connections.

I have tested the autodiscover which is fine but if i set an account up it autodiscovers and then says it cannot connect to the folders.

I have checked the internal and external urls and all seems fine.

I can connect using my iphone with out an issue if i manually put server name and domain etc in.

Please help

Avatar of Tom Cieslik
Tom Cieslik
Flag of United States of America image

I think you're talking about local outlook connection from same LAN
iPhone is using probably outside connection so autodiscover is pointing to your External MX with your External IP

Try create additional forward lookup zone in your internal DNS and name it like your server

inside put A record pointing to your local Exchange IP

(same as parent folder)     A    {for example}

Create second Forwart lookup zone

Inside point A record to your local Exchange IP:
(same as parent folder)     A    {for example}

Refresh DNS on workstation and start setup outlook again
try to test connection setting using MS site
You will see all errors :-)
Avatar of timb551
Flag of United Kingdom of Great Britain and Northern Ireland image

Link to home
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of timb551


I sorted with the help of another EE post.