Avatar of Michael McGuire
Michael McGuire
Flag for United States of America asked on

Windows Server failure RAID

We had a power outage last nigh and I came to work with the following message on the server:

The following VDs have missing disk: 00
If you proceed (or load the configuration utitlity), these VDs will be marked OFFLINE and will be inaccessible.  Please check your cables and ensure all disk are present.  Press any key to continue, or 'C' to load the configuration utility

The server is setup as a RAID 5 with 4 disks.  It appears that 2 of the 4 disk are flashing amber.  What are the chances that 2 disk go down at exactly the same time.  Any suggestions here.  Please HELP!!!!
RAIDServer HardwareStorage

Avatar of undefined
Last Comment
Michael McGuire

8/22/2022 - Mon
Lee W, MVP

Dell server?

You may need to just force the disks online in the RAID controller.

BUT, two drives CAN fail simultaneously.  There's a reason people haven't recommended  RAID 5 for years and instead recommend RAID 6.

No UPS?  GET ONE!  And configure it to shutdown the server GRACEFULLY in the event of a power failure.

REALLY hope you have good backups!
Michael McGuire

ASKER
Yes it's a Dell Server.  We do have a UPS, but something must of failed on it.  I do backup the server every night.  So you thing I should just go into the configuration Utility and try to force the disk online?  I haven't done anything as of yet, as its still in the state that it has been since I got here.
Patrick Bogers

Have seen hp raid 5 also been destroyed after outage.

I am with Lee hoping for solid backups.....
Your help has saved me hundreds of hours of internet surfing.
fblack61
Michael McGuire

ASKER
I haven't tried just re-power the server yet.  I wonder I should try that before I get into the RAID Utility?
Patrick Bogers

You can try cold starting the server, in this link is described force disks online in perc raid bios.

Cheers
PowerEdgeTech

Boot to the controller BIOS utility (CTRL-R probably), highlight the controller on the first page (VD MGMT), and hit F2 ... if you have Foreign configuration options, attempt to IMPORT the foreign configuration.

You don't want to force a drive online if you know which one is the most current, AND you won't have the option to force it online if it is flagged as foreign.

What server and controller model are we talking about?
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
Michael McGuire

ASKER
Dell PowerEdge T310  PERC
Controller: 6/i SAS Internal RAID
Hard Drive Configuration RAID 5 Add-in PERC6i/H700

I
Michael McGuire

ASKER
I can't even boot to the RAID controller now.  The option is not even available anymore????
PowerEdgeTech

Power down and try reseating PERC card.
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
rwheeler23
Michael McGuire

ASKER
I can get back into the RAID Configuration.  It says RAID Offline and shows 2 of the Physical Disks as missing
Michael McGuire

ASKER
Also the configuration Utility seem to freeze up after a short time in it
Michael McGuire

ASKER
Screen shot from RAID Utility  Here is a screen shot of RAID Utility
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
Patrick Bogers

You have the raid selected, look under physical. PD
Select one offline disk and hit f2.
Michael McGuire

ASKER
It will not expand the Physical Disks?
Michael McGuire

ASKER
Now I am back to not being able to get into the RAID utility again.  Trying a complete power off again
All of life is about relationships, and EE has made a viirtual community a real community. It lifts everyone's boat
William Peck
Patrick Bogers

It will not expand the Physical Disks?

Did you goto PD mgmt?
Michael McGuire

ASKER
when I do a complete power off and power on I can back into the RAID Utility.  But still can't expand the Physical Disk section.  Hitting F2 has no effect on the PhysicAL DISK SECTION AT THE MAIN
Michael McGuire

ASKER
No I was in VD Mgmt.  But can't figure out how to get to PD Mgmt tab
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
SOLUTION
Patrick Bogers

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
Patrick Bogers

Is it control N?
Michael McGuire

ASKER
Ok got to PD Mgmt.  here is screen shot.  Only 2 of the 4 disk are showing up.

PD Mgt
Michael McGuire

ASKER
After about 5 mins the Utility will consistently freeze up
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy
Patrick Bogers

It is not seeing the disks at all... what happens if you pull one faulthy drive and put it back in, any response?

The freezing up gives me the feeling you controller or backplane is defective. Do you have active Dell support?
Michael McGuire

ASKER
OK i am just to the point where I want to start completely over.  I just wan to rebuild the RAID and clear all hard drives.  I deleted the VD, but still can olny see 2 of the 4 hard drives.  Is there a way to completely clear everything!!
Michael McGuire

ASKER
Ok so I was able to clear all configurations.  I cleared the foriegn status, now I can see all hard drives.  I created a new RAID 5, with a the hard drives.  Looks like I am starting over and restoring from backup tape
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
SOLUTION
Natty Greg

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
Gerald Connolly

" I created a new RAID 5, with a the hard drives.  Looks like I am starting over and restoring from backup tape"

Nooooooo!! Please upgrade to RAID-6 or RAID10
Patrick Bogers

Or raid5 plus spare, is a lot quicker.... all depends requirements.
lets hope everything is up and running by now and the little panic has gone.
ASKER CERTIFIED SOLUTION
Gerald Connolly

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
Michael McGuire

ASKER
Ok, I wanted to give an update.  I have completely rebuilt the server.  I have restores my data files back from backup.  I did take eveyones advice by not using a RAID 5.  However I had to do something a little different because of timing and hardware.  I had to replace 2 of the 4 drives from the raid.  So when I went to rebuild I only had 2 drives to start.  So I setup a RAID 1 with the 2 drives and installed the O/S.  I just got 2 new drives which I just setup also as a RAID 1 for my DATA.  I we be reinstalling our accounting software and management software.  Thanks god I do full backup's everynight.  The load on this server is really minimal because this is a very small office with only about 5 people.
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck
Michael McGuire

ASKER
Thanks for everyone's help and suggestions.  I ultimately rebuilt the entire server.  I took everyone suggestions and didn't use RAID 5.  However I ended up using 2 RAID 1's.  OS one of the RAID 1's and Data on the other RAID 1.