Avatar of Will Schmidt
Will Schmidt
Flag for United States of America asked on

gettin BSOD: system tread exception not handled

I have this laptop that I installed a new drive and installed windows 10 but quite often when I start up the computer I get the blue screen of death with the error: "System tread exception not handled"  The laptop then restarts fine and runs fine.  This only happens when I start from a cold start.  If I restart the laptop it never happens.  Also the laptop runs perfect without a glitch once it starts up.
I disabled the graphics driver but that didn't help.  Any ideas how to resolve this?
This is a Dell Inspiron 15z 5523
Windows 10Dell

Avatar of undefined
Last Comment
Ramin

8/22/2022 - Mon
John Tsioumpris

I am under the impression that is related to power saving scheme...
SOLUTION
Ramin

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
SOLUTION
Log in to continue reading
Log In
Sign up - Free for 7 days
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
SOLUTION
Log in to continue reading
Log In
Sign up - Free for 7 days
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Will Schmidt

ASKER
Since I just installed a fresh copy of Windows 10 I am assuming that there would be no old drivers present and also no changes were made to the power saving scheme.  I have attached the minidump file for you to look at
030917-3078-01.dmp
ASKER CERTIFIED SOLUTION
Log in to continue reading
Log In
Sign up - Free for 7 days
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Will Schmidt

ASKER
the MEMORY.DMP is too big to upload to this site -even if I zip it.
All of life is about relationships, and EE has made a viirtual community a real community. It lifts everyone's boat
William Peck
Ramin

Move it somewhere else and try to force the computer to occur new BSOD again then send that file.
Will Schmidt

ASKER
I first went to MEMORY.DMP file and deleted that and was going to shut down and restart the laptop to generate another MEMORY.DMP, but  then I decided to first go to dell support and there I ran a diagnostic test.  It came up with nothing.  So then I did a driver update check (in Dell Support) and it found the graphics driver and a chip-set driver that needed updating.  After that I shut down and restarted the laptop, but I could not get it to generate another MEMORY.DMP  because the laptop never crashed again.  I shut down and started it back up at least 10 times and it never glitched once, so I am assuming the issue is fixed.  I would like to thank all of you for helping me with this.  It was a learning experience.
Ramin

I am glad you got it working, Thanks.
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.