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gettin BSOD: system tread exception not handled

Will Schmidt
Will Schmidt asked
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Last Modified: 2017-03-09
I have this laptop that I installed a new drive and installed windows 10 but quite often when I start up the computer I get the blue screen of death with the error: "System tread exception not handled"  The laptop then restarts fine and runs fine.  This only happens when I start from a cold start.  If I restart the laptop it never happens.  Also the laptop runs perfect without a glitch once it starts up.
I disabled the graphics driver but that didn't help.  Any ideas how to resolve this?
This is a Dell Inspiron 15z 5523
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John TsioumprisIT Supervisor
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Commented:
I am under the impression that is related to power saving scheme...
RaminTechnical Advisor
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Uttam KumarTech Support Expert
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RaminTechnical Advisor
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Author

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Since I just installed a fresh copy of Windows 10 I am assuming that there would be no old drivers present and also no changes were made to the power saving scheme.  I have attached the minidump file for you to look at
030917-3078-01.dmp
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Commented:
the MEMORY.DMP is too big to upload to this site -even if I zip it.
RaminTechnical Advisor
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Commented:
Move it somewhere else and try to force the computer to occur new BSOD again then send that file.

Author

Commented:
I first went to MEMORY.DMP file and deleted that and was going to shut down and restart the laptop to generate another MEMORY.DMP, but  then I decided to first go to dell support and there I ran a diagnostic test.  It came up with nothing.  So then I did a driver update check (in Dell Support) and it found the graphics driver and a chip-set driver that needed updating.  After that I shut down and restarted the laptop, but I could not get it to generate another MEMORY.DMP  because the laptop never crashed again.  I shut down and started it back up at least 10 times and it never glitched once, so I am assuming the issue is fixed.  I would like to thank all of you for helping me with this.  It was a learning experience.
RaminTechnical Advisor
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Commented:
I am glad you got it working, Thanks.