asked on 2016/O365 Outlook calendar crashes twice a day for Executive Assistant
One of our Executive assistants keeps having an issue with her outlook calendar where it randomly crashes approximately twice a day.
She is a delegate with full permissions of our President and the issue usually only happens when opening her calendar, sometimes Outlook goes into not responding but at least twice a day it completely crashes.
We have already performed the following steps:
1. Rebuilt her outlook profile
2. Rebuilt her windows profile
3. Gave her a new machine with upgraded specs
4. Pushed new updates as often as possible
5. Put her profile in cached mode, put her profile in full online mode
6. Tried disabling all add-ins and even starting in safe mode
7. Disabled hardware acceleration
Any other ideas? Our MSP is saying the only next step is to completely wipe her Active Directory/O365 identity and start from the beginning
She is a delegate with full permissions of our President and the issue usually only happens when opening her calendar, sometimes Outlook goes into not responding but at least twice a day it completely crashes.
We have already performed the following steps:
1. Rebuilt her outlook profile
2. Rebuilt her windows profile
3. Gave her a new machine with upgraded specs
4. Pushed new updates as often as possible
5. Put her profile in cached mode, put her profile in full online mode
6. Tried disabling all add-ins and even starting in safe mode
7. Disabled hardware acceleration
Any other ideas? Our MSP is saying the only next step is to completely wipe her Active Directory/O365 identity and start from the beginning
ExchangeOutlookMicrosoft 365Hardware
Last Comment
M A
Please check the Event Viewer. There have to be error records for each crash. Please copy-paste its content here. The most interesting part is the faulting module.
What the size of the OST? You can get her to configure Outlook on a home PC or similar, to rule out any issues with the domain account/environment.
ASKER
Below is a copy and paste of the event code for the crash.
I've also attached the reliability report to show you how often it actually is crashing.
Description
Faulting Application Path: C:\Program Files\Microsoft Office\root\Office16\OUTLO
Problem signature
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 16.0.7766.2060
Application Timestamp: 58a9276a
Fault Module Name: OUTLOOK.EXE
Fault Module Version: 16.0.7766.2060
Fault Module Timestamp: 58a9276a
Exception Code: c0000005
Exception Offset: 00000000003c2c2f
OS Version: 10.0.14393.2.0.0.256.48
Locale ID: 1033
Extra information about the problem
Bucket ID: 5949378057831c99d4c88dede6
outlookcrashing.jpg
outlookcrashing2.jpg
outlookcrashing3.jpg
outlookcrashing4.jpg
I've also attached the reliability report to show you how often it actually is crashing.
Description
Faulting Application Path: C:\Program Files\Microsoft Office\root\Office16\OUTLO
Problem signature
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 16.0.7766.2060
Application Timestamp: 58a9276a
Fault Module Name: OUTLOOK.EXE
Fault Module Version: 16.0.7766.2060
Fault Module Timestamp: 58a9276a
Exception Code: c0000005
Exception Offset: 00000000003c2c2f
OS Version: 10.0.14393.2.0.0.256.48
Locale ID: 1033
Extra information about the problem
Bucket ID: 5949378057831c99d4c88dede6
outlookcrashing.jpg
outlookcrashing2.jpg
outlookcrashing3.jpg
outlookcrashing4.jpg
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No comment has been added to this question in more than 21 days, so it is now classified as abandoned.
I have recommended this question be closed as follows:
Accept: charles sims (https:#a42062574)
If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.
abbasiftt
Experts-Exchange Cleanup Volunteer
I have recommended this question be closed as follows:
Accept: charles sims (https:#a42062574)
If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.
abbasiftt
Experts-Exchange Cleanup Volunteer