troubleshooting Question

2016/O365 Outlook calendar crashes twice a day for Executive Assistant

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charles simsFlag for United States of America asked on
ExchangeOutlookMicrosoft 365Hardware
5 Comments1 Solution84 ViewsLast Modified:
One of our Executive assistants keeps having an issue with her outlook calendar where it randomly crashes approximately twice a day.

She is a delegate with full permissions of our President and the issue usually only happens when opening her calendar, sometimes Outlook goes into not responding but at least twice a day it completely crashes.

We have already performed the following steps:

1. Rebuilt her outlook profile
2. Rebuilt her windows profile
3. Gave her a new machine with upgraded specs
4. Pushed new updates as often as possible
5. Put her profile in cached mode, put her profile in full online mode
6. Tried disabling all add-ins and even starting in safe mode
7. Disabled hardware acceleration

Any other ideas? Our MSP is saying the only next step is to completely wipe her Active Directory/O365 identity and start from the beginning
charles sims
Director of IT

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