Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

Professional Opinions
Ask a Question
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

troubleshooting Question

2016/O365 Outlook calendar crashes twice a day for Executive Assistant

Avatar of charles sims
charles simsFlag for United States of America asked on
HardwareExchangeOutlookMicrosoft 365
5 Comments1 Solution82 ViewsLast Modified:
One of our Executive assistants keeps having an issue with her outlook calendar where it randomly crashes approximately twice a day.

She is a delegate with full permissions of our President and the issue usually only happens when opening her calendar, sometimes Outlook goes into not responding but at least twice a day it completely crashes.

We have already performed the following steps:

1. Rebuilt her outlook profile
2. Rebuilt her windows profile
3. Gave her a new machine with upgraded specs
4. Pushed new updates as often as possible
5. Put her profile in cached mode, put her profile in full online mode
6. Tried disabling all add-ins and even starting in safe mode
7. Disabled hardware acceleration

Any other ideas? Our MSP is saying the only next step is to completely wipe her Active Directory/O365 identity and start from the beginning
Avatar of charles sims
charles simsFlag of United States of America imageDirector of IT

Our community of experts have been thoroughly vetted for their expertise and industry experience.

This problem has been solved!
Unlock 1 Answer and 5 Comments.
See Answers