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charles simsFlag for United States of America

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2016/O365 Outlook calendar crashes twice a day for Executive Assistant

One of our Executive assistants keeps having an issue with her outlook calendar where it randomly crashes approximately twice a day.

She is a delegate with full permissions of our President and the issue usually only happens when opening her calendar, sometimes Outlook goes into not responding but at least twice a day it completely crashes.

We have already performed the following steps:

1. Rebuilt her outlook profile
2. Rebuilt her windows profile
3. Gave her a new machine with upgraded specs
4. Pushed new updates as often as possible
5. Put her profile in cached mode, put her profile in full online mode
6. Tried disabling all add-ins and even starting in safe mode
7. Disabled hardware acceleration


Any other ideas? Our MSP is saying the only next step is to completely wipe her Active Directory/O365 identity and start from the beginning
Avatar of Alexei Kuznetsov
Alexei Kuznetsov
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Please check the Event Viewer. There have to be error records for each crash. Please copy-paste its content here. The most interesting part is the faulting module.
What the size of the OST? You can get her to configure Outlook on a home PC or similar, to rule out any issues with the domain account/environment.
Avatar of charles sims

ASKER

Below is a copy and paste of the event code for the crash.

I've also attached the reliability report to show you how often it actually is crashing.

Description
Faulting Application Path:      C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE

Problem signature
Problem Event Name:      APPCRASH
Application Name:      OUTLOOK.EXE
Application Version:      16.0.7766.2060
Application Timestamp:      58a9276a
Fault Module Name:      OUTLOOK.EXE
Fault Module Version:      16.0.7766.2060
Fault Module Timestamp:      58a9276a
Exception Code:      c0000005
Exception Offset:      00000000003c2c2f
OS Version:      10.0.14393.2.0.0.256.48
Locale ID:      1033

Extra information about the problem
Bucket ID:      5949378057831c99d4c88dede6253736 (120708317865)
outlookcrashing.jpg
outlookcrashing2.jpg
outlookcrashing3.jpg
outlookcrashing4.jpg
ASKER CERTIFIED SOLUTION
Avatar of charles sims
charles sims
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No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: charles sims (https:#a42062574)

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