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sunhux
 asked on

Bad_Pool_Header 0x0000019 BSOD tho can boot in safe mode

The Lenovo has been working fine till around 2-3 weeks ago, it BSODed
while booting up : saw the Windows logo & shortly after it BSODed 0x0...19
Not aware of any change other than around those few days, noted an
MS update took place (from Windows "System Restore" point description.

It could boot up in Safe Mode or "Safe Mode with Networking" though.
Tried "Repair Windows" & it did not help.

https://www.experts-exchange.com/questions/26813125/Bad-Pool-Header-0x019-BSOD.html
Also tried the suggestions given in url above ie

1. boot up in Safe Mode & renamed away the file
    C:\Windows\System32\FNTCACHE.DAT & reboot

2. sfc / scannow   in Safe Mode showed no error (ie no integrity issue)

3. in Safe Mode, I used msconfig to disabled the AV TrendMicro & a few startups
    that are of unknown developer

I can attach the minidump & the screen showing the BSOD if it's useful as clue
for troubleshooting.

Running Windows 7 Profesnl
Windows OSLaptops NotebooksWindows 7

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Last Comment
Ramin

8/22/2022 - Mon
Uttam Kumar

Natty Greg

Open up the computer take out memory, hard drive and battery, reseat the memory and hard disk and boot up the machine, then post back
Ramin

Please go to C:\Windows\Minidump\
 and attach the Minidump.dmp file to your post.
Your help has saved me hundreds of hours of internet surfing.
fblack61
sunhux

ASKER
Reseating the RAM, battery & HDD did not help.

As there are 2 RAM chips, used 1 chip at a time on each of the DIMM sockets but did not help.
Is the hotfix link correct?  It says it's not there anymore.

Will provide  the minidump on Monday
sunhux

ASKER
While in Safe mode, have 'restored' to a point that is about 1 month back (ie prior to the
Windows update that was automatically updated) : it did not help too
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nobus

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Ramin

Please try CHKDSK /r in Command Prompt and let us know the result.
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sunhux

ASKER
attached the dump : sorry it took too long.

Did not remove Trendmicro completely but can do that.
I'm worried of doing chkdsk /r  as I had in the past done
this with a Win2008 R2 tt has NTFS 55 error & it got worse
040817-160790-01.dmp
sunhux

ASKER
I've  run a scan while in Safe mode:  scannow / ...   but it gives no error
sunhux

ASKER
correction:  it's   sfc /scannow
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Ramin

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masnrock

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nobus

note that in some case sit can also be caused ba ram or disk problems, so running a diag on them can help too
sunhux

ASKER
Now, we are unable to uninstall TrendMicro :
hv tried the suggestions in link below:
  http://www.compit.se/?p=3

While uninstalling in Safe mode (as can't boot
to full mode), it gave the error message:
  Uninstallation Stopped
  Unable to remove the software while in Safe Mode
masnrock

Most likely dependent on Windows Installer, which doesn't run when you're in Safe Mode. Have you tried Safe Mode with Networking? That *might* let you do some additional things.

But here's an article from Trend Micro with instructions for manual uninstall or other uninstall methods (I am assuming you are using OfficeScan): https://success.trendmicro.com/solution/1039283-uninstalling-clients-or-agents-in-officescan-osce
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sunhux

ASKER
Yes it's Officescan.   Got it resolved:

Booted up in Safe Mode w Networking & downloaded Revo Uninstaller:
using this tool, uninstalled TrendMicro & after reboot, it doesn't BSOD anymore.

Presume the copy of TrendMicro may have been corrupted that it doesn't
allow uninstallation & had to be manually uninstalled using Revo
Ramin

I am glad you got it working, and Thanks.