troubleshooting Question

Delayed Email Deliveries

Avatar of daskas27
daskas27Flag for United States of America asked on
Email ServersEmail Protocols
5 Comments1 Solution531 ViewsLast Modified:
Hello,
     We have one domain that sometimes sends us emails that get delayed somewhere down the line. Sometimes it is for several hours,even more on occasion. Most times it comes right through. I am trying to figure out if it us, them or a server along the way. I found a tool that analyzes the message header but I can't really translate it. Can one of you expert folks maybe take a look and pare it down to "layman's terms"?

This message example was sent at 1:20 PM EST and was received at 2:57 AM EST.

 I have attached a file that is a screen print of the analyzer results. Some info has been redacted on the images and I have "x'd" out some info from the Receiver Header.

Here is the Receiver Header:

Received: from barracuda.betool.com (192.168.1.200) by SVR-MX01.BETOOL.COM
 (192.168.1.7) with Microsoft SMTP Server id 8.1.436.0; Fri, 10 Feb 2017
 02:56:37 -0500
X-ASG-Debug-ID: 1486713395-02776672a6cc0b0001-sWrKc7
Received: from dispatch1-us1.ppe-hosted.com (dispatch1-us1.ppe-hosted.com
 [67.231.154.164]) by barracuda.betool.com with ESMTP id Vp24QzSifeouaTQL for
 <xxxxx@betool.com>; Fri, 10 Feb 2017 02:56:35 -0500 (EST)
X-Barracuda-Envelope-From: xxxxx@accelaviation.com
X-ASG-Whitelist: Sender
X-Barracuda-Apparent-Source-IP: 67.231.154.164
Received: from dispatch1-us1.ppe-hosted.com (localhost.localdomain
 [127.0.0.1])      by dispatch1-us1.ppe-hosted.com (Proofpoint Essentials ESMTP
 Server) with ESMTP id 2A10F4C5F7      for <xxxxx@betool.com>; Thu,  9 Feb 2017
 18:20:14 +0000 (UTC)
Received: from pure.maildistiller.com (unknown [10.110.50.25])      by
 dispatch1-us1.ppe-hosted.com (Proofpoint Essentials ESMTP Server) with ESMTP
 id 16E078006B      for <xxxxx@betool.com>; Thu,  9 Feb 2017 18:19:54 +0000 (UTC)
X-Virus-Scanned: Proofpoint Essentials engine
Received: from mx8-us1.ppe-hosted.com (unknown [10.110.49.250])      by
 pure.maildistiller.com (Proofpoint Essentials ESMTP Server) with ESMTPS id
 62C998004F      for <xxxxx@betool.com>; Thu,  9 Feb 2017 18:19:53 +0000 (UTC)
Received: from outbound-us1.ppe-hosted.com (remote.accelaviation.com
 [96.85.91.201])      (using TLSv1.2 with cipher ECDHE-RSA-AES256-SHA384 (256/256
 bits))      (No client certificate requested)      by mx8-us1.ppe-hosted.com
 (Proofpoint Essentials ESMTP Server) with ESMTPS id 3BDE9440059      for
 <xxxxx@betool.com>; Thu,  9 Feb 2017 18:19:53 +0000 (UTC)
Received: from EXCH2016.AccelAviation.local (192.168.1.x) by
 EXCH2016.AccelAviation.local (192.168.1.x) with Microsoft SMTP Server
 (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384) id
 15.1.544.27; Thu, 9 Feb 2017 13:19:49 -0500
Received: from EXCH2016.AccelAviation.local ([fe80::4cb5:5724:3065:648c]) by
 EXCH2016.AccelAviation.local ([fe80::4cb5:5724:3065:648c%12]) with mapi id
 15.01.0544.027; Thu, 9 Feb 2017 13:19:49 -0500
From: xxxxx<xxxxx@accelaviation.com>
To: "xxxxx@betool.com" <xxxxx@betool.com>
Subject: Sage
Thread-Topic: Sage
X-ASG-Orig-Subj: Sage
Thread-Index: AdKDAFU5Vogyk8w+Toq9rVsbJaOFMA==
Date: Thu, 9 Feb 2017 18:19:49 +0000
Message-ID: <e7eed6e9053b458b81cb29e741db0f80@accelaviation.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
x-originating-ip: [192.168.1.1]
Content-Type: multipart/related;
      boundary="_004_e7eed6e9053b458b81cb29e741db0f80accelaviationcom_";
      type="multipart/alternative"
MIME-Version: 1.0
X-MDID: 1486664393-ndMrRmqtFuw2
X-Barracuda-Connect: dispatch1-us1.ppe-hosted.com[67.231.154.164]
X-Barracuda-Start-Time: 1486713395
X-Barracuda-URL: http://192.168.1.200:8000/cgi-mod/mark.cgi
X-Barracuda-BRTS-Status: 1
X-Virus-Scanned: by bsmtpd at betool.com
Return-Path: xxxxx@accelaviation.com


Thank you
Delay.pdf
ASKER CERTIFIED SOLUTION
Scott C
Senior Engineer

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