Avatar of daskas27
daskas27Flag for United States of America

asked on 

Delayed Email Deliveries

     We have one domain that sometimes sends us emails that get delayed somewhere down the line. Sometimes it is for several hours,even more on occasion. Most times it comes right through. I am trying to figure out if it us, them or a server along the way. I found a tool that analyzes the message header but I can't really translate it. Can one of you expert folks maybe take a look and pare it down to "layman's terms"?

This message example was sent at 1:20 PM EST and was received at 2:57 AM EST.

 I have attached a file that is a screen print of the analyzer results. Some info has been redacted on the images and I have "x'd" out some info from the Receiver Header.

Here is the Receiver Header:

Received: from barracuda.betool.com ( by SVR-MX01.BETOOL.COM
 ( with Microsoft SMTP Server id 8.1.436.0; Fri, 10 Feb 2017
 02:56:37 -0500
X-ASG-Debug-ID: 1486713395-02776672a6cc0b0001-sWrKc7
Received: from dispatch1-us1.ppe-hosted.com (dispatch1-us1.ppe-hosted.com
 []) by barracuda.betool.com with ESMTP id Vp24QzSifeouaTQL for
 <xxxxx@betool.com>; Fri, 10 Feb 2017 02:56:35 -0500 (EST)
X-Barracuda-Envelope-From: xxxxx@accelaviation.com
X-ASG-Whitelist: Sender
Received: from dispatch1-us1.ppe-hosted.com (localhost.localdomain
 [])      by dispatch1-us1.ppe-hosted.com (Proofpoint Essentials ESMTP
 Server) with ESMTP id 2A10F4C5F7      for <xxxxx@betool.com>; Thu,  9 Feb 2017
 18:20:14 +0000 (UTC)
Received: from pure.maildistiller.com (unknown [])      by
 dispatch1-us1.ppe-hosted.com (Proofpoint Essentials ESMTP Server) with ESMTP
 id 16E078006B      for <xxxxx@betool.com>; Thu,  9 Feb 2017 18:19:54 +0000 (UTC)
X-Virus-Scanned: Proofpoint Essentials engine
Received: from mx8-us1.ppe-hosted.com (unknown [])      by
 pure.maildistiller.com (Proofpoint Essentials ESMTP Server) with ESMTPS id
 62C998004F      for <xxxxx@betool.com>; Thu,  9 Feb 2017 18:19:53 +0000 (UTC)
Received: from outbound-us1.ppe-hosted.com (remote.accelaviation.com
 [])      (using TLSv1.2 with cipher ECDHE-RSA-AES256-SHA384 (256/256
 bits))      (No client certificate requested)      by mx8-us1.ppe-hosted.com
 (Proofpoint Essentials ESMTP Server) with ESMTPS id 3BDE9440059      for
 <xxxxx@betool.com>; Thu,  9 Feb 2017 18:19:53 +0000 (UTC)
Received: from EXCH2016.AccelAviation.local (192.168.1.x) by
 EXCH2016.AccelAviation.local (192.168.1.x) with Microsoft SMTP Server
 (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384) id
 15.1.544.27; Thu, 9 Feb 2017 13:19:49 -0500
Received: from EXCH2016.AccelAviation.local ([fe80::4cb5:5724:3065:648c]) by
 EXCH2016.AccelAviation.local ([fe80::4cb5:5724:3065:648c%12]) with mapi id
 15.01.0544.027; Thu, 9 Feb 2017 13:19:49 -0500
From: xxxxx<xxxxx@accelaviation.com>
To: "xxxxx@betool.com" <xxxxx@betool.com>
Subject: Sage
Thread-Topic: Sage
X-ASG-Orig-Subj: Sage
Thread-Index: AdKDAFU5Vogyk8w+Toq9rVsbJaOFMA==
Date: Thu, 9 Feb 2017 18:19:49 +0000
Message-ID: <e7eed6e9053b458b81cb29e741db0f80@accelaviation.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach: yes
x-originating-ip: []
Content-Type: multipart/related;
MIME-Version: 1.0
X-MDID: 1486664393-ndMrRmqtFuw2
X-Barracuda-Connect: dispatch1-us1.ppe-hosted.com[]
X-Barracuda-Start-Time: 1486713395
X-Barracuda-BRTS-Status: 1
X-Virus-Scanned: by bsmtpd at betool.com
Return-Path: xxxxx@accelaviation.com

Thank you
Email ServersEmail Protocols

Avatar of undefined
Last Comment
Scott C
Avatar of Scott C
Scott C
Flag of United States of America image

Blurred text
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
Avatar of daskas27
Flag of United States of America image


Thank you. When I look at the message log on the Barracuda device I do not see it hitting the message log until the delivery time, (2:47 AM). Also, the domain in question is whitelisted on the Barracuda device.
Avatar of Scott C
Scott C
Flag of United States of America image

Well I see it moving through the dispatch01 servers with no delay so from the way I'm reading it, it's hanging on the Barracuda.

Maybe get with them and see if there is some type of verbose logging you can turn on.

Those "invalid Dates" are a bit to think about though....but you can see where the big delay is.
Avatar of daskas27
Flag of United States of America image


Thank you
Avatar of Scott C
Scott C
Flag of United States of America image

Glad I could help.
Email Servers
Email Servers

Within Internet message handling services (MHS), a message transfer agent or mail transfer agent (MTA) or mail relay is software that transfers electronic mail messages from one computer to another using a client–server application architecture. A MTA implements both the client (sending) and server (receiving) portions of the Simple Mail Transfer Protocol (SMTP). The terms mail server, mail exchanger, and MX host may also refer to a computer performing the MTA function. The Domain Name System (DNS) associates a mail server to a domain with mail exchanger (MX) resource records containing the domain name of a host providing MTA services.

Top Experts
Get a personalized solution from industry experts
Ask the experts
Read over 600 more reviews


IBM logoIntel logoMicrosoft logoUbisoft logoSAP logo
Qualcomm logoCitrix Systems logoWorkday logoErnst & Young logo
High performer badgeUsers love us badge
LinkedIn logoFacebook logoX logoInstagram logoTikTok logoYouTube logo