troubleshooting Question

Delayed Email Deliveries

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daskas27Flag for United States of America asked on
Email ServersEmail Protocols
5 Comments1 Solution531 ViewsLast Modified:
     We have one domain that sometimes sends us emails that get delayed somewhere down the line. Sometimes it is for several hours,even more on occasion. Most times it comes right through. I am trying to figure out if it us, them or a server along the way. I found a tool that analyzes the message header but I can't really translate it. Can one of you expert folks maybe take a look and pare it down to "layman's terms"?

This message example was sent at 1:20 PM EST and was received at 2:57 AM EST.

 I have attached a file that is a screen print of the analyzer results. Some info has been redacted on the images and I have "x'd" out some info from the Receiver Header.

Here is the Receiver Header:

Received: from ( by SVR-MX01.BETOOL.COM
 ( with Microsoft SMTP Server id 8.1.436.0; Fri, 10 Feb 2017
 02:56:37 -0500
X-ASG-Debug-ID: 1486713395-02776672a6cc0b0001-sWrKc7
Received: from (
 []) by with ESMTP id Vp24QzSifeouaTQL for
 <>; Fri, 10 Feb 2017 02:56:35 -0500 (EST)
X-ASG-Whitelist: Sender
Received: from (localhost.localdomain
 [])      by (Proofpoint Essentials ESMTP
 Server) with ESMTP id 2A10F4C5F7      for <>; Thu,  9 Feb 2017
 18:20:14 +0000 (UTC)
Received: from (unknown [])      by (Proofpoint Essentials ESMTP Server) with ESMTP
 id 16E078006B      for <>; Thu,  9 Feb 2017 18:19:54 +0000 (UTC)
X-Virus-Scanned: Proofpoint Essentials engine
Received: from (unknown [])      by (Proofpoint Essentials ESMTP Server) with ESMTPS id
 62C998004F      for <>; Thu,  9 Feb 2017 18:19:53 +0000 (UTC)
Received: from (
 [])      (using TLSv1.2 with cipher ECDHE-RSA-AES256-SHA384 (256/256
 bits))      (No client certificate requested)      by
 (Proofpoint Essentials ESMTP Server) with ESMTPS id 3BDE9440059      for
 <>; Thu,  9 Feb 2017 18:19:53 +0000 (UTC)
Received: from EXCH2016.AccelAviation.local (192.168.1.x) by
 EXCH2016.AccelAviation.local (192.168.1.x) with Microsoft SMTP Server
 (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384) id
 15.1.544.27; Thu, 9 Feb 2017 13:19:49 -0500
Received: from EXCH2016.AccelAviation.local ([fe80::4cb5:5724:3065:648c]) by
 EXCH2016.AccelAviation.local ([fe80::4cb5:5724:3065:648c%12]) with mapi id
 15.01.0544.027; Thu, 9 Feb 2017 13:19:49 -0500
From: xxxxx<>
To: "" <>
Subject: Sage
Thread-Topic: Sage
X-ASG-Orig-Subj: Sage
Thread-Index: AdKDAFU5Vogyk8w+Toq9rVsbJaOFMA==
Date: Thu, 9 Feb 2017 18:19:49 +0000
Message-ID: <>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach: yes
x-originating-ip: []
Content-Type: multipart/related;
MIME-Version: 1.0
X-MDID: 1486664393-ndMrRmqtFuw2
X-Barracuda-Start-Time: 1486713395
X-Barracuda-BRTS-Status: 1
X-Virus-Scanned: by bsmtpd at

Thank you
Scott C
Senior Engineer

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