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Legit email goes into JUNK.

nav2567
nav2567 asked
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Last Modified: 2017-03-11
For some reason, emails coming from a specific sender always go into our Outlook JUNK folder.  

I have ask the sender to send me a simple test mail and it went to JUNK in Outlook.

I then drag her email from JUNK  to INBOX and ask her to resend me a test email.

This time, it goes to INBOX folder.  

Any one know why it behaves like that and how to fix it?

We use Office 365.

Thanks.
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Uttam KumarTech Support Expert

Commented:
Also ifthe sender is in the contacts list, it will go to inbox, you can add him to safe senders list

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Commented:
Thanks.
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