I posted this question previously and was able to solve it using Netwrix account lockout. This time I can't solve it. When I unlock his account, with in 1 minute it locks again. He is connecting from Long Beach to Los Angeles. He is completely logged off of his computer as of this posting, put his still getting locked out.
It previously stated his password was bad 3 times. Now it shows 0 for bad password, but within a minute he is locked out. See image. In the image it shows he is connected from Workstation FreeRDP. I have no idea what that is.