?
Solved

Windows Vista Home Basic PC will not authenticate to a wireless network when a password is required.

Posted on 2017-03-13
19
Medium Priority
?
119 Views
Last Modified: 2017-03-14
Anybody have any ideas on this issue? I'm melting my brain over here going over every nook and cranny I can find and feel like I need a fresh set of eyes, so-to-speak. The PC works just fine on a wireless connection that doesn't require a password to authenticate. I know I'm missing something super simple, but it's been a long morning.
0
Comment
Question by:Barnett Computers
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 7
  • 7
  • 4
  • +1
19 Comments
 
LVL 30

Expert Comment

by:masnrock
ID: 42046410
That's interesting. Does it work if you have a wireless network that uses WPA instead of WPA2, or do you run into the exact same issue?
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 42046413
This is an ancient and (i have seen one of these) broken operating system.

Try deleting the wireless profile and remaking it.

Admin Command Prompt: netsh wlan delete profile name="Profile Name"

Restart and make a new wireless profile.
0
 
LVL 30

Expert Comment

by:masnrock
ID: 42046418
Bear in mind that I'm also making the assumption that your wireless adapter isn't something that predates WPA2.
0
WatchGuard's M Series Appliances - Miecom Approved

WatchGuard's newest M series appliances were put to the test by Miercom.  We had great results and outperformed all of our competitors in both stateless and stateful traffic throghput scenarios! Ready to see how your UTM appliance stacked up? Download the Miercom Report!

 
LVL 1

Author Comment

by:Barnett Computers
ID: 42046420
From all of my testing so far no authentication method requiring a password will work. Therein lies the main issue. As to the creation of a new profile for the connection itself, that's a step I've already taken. No avail.
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 42046422
It may be the computer and the card is simply too old for any modern router.
0
 
LVL 30

Expert Comment

by:masnrock
ID: 42046424
Two questions:
1) Which Service Pack is on that Vista machine?
2) What model is your wireless adapter?
0
 
LVL 1

Author Comment

by:Barnett Computers
ID: 42046442
Vista Home Basic SP2 and the model is a Manhattan USB Wireless Adapter 300N (Dongle). Also, to John, I was kind of thinking the same thing myself. I just can't find concrete evidence outside of "It just doesn't work". Apparently there was a hotfix for this issue released by Microsoft sometime back. Or at least for a similar issue involving WPA2. With it being vista that hotfix is no longer available through official channels, it seems.
0
 
LVL 30

Expert Comment

by:masnrock
ID: 42046447
You mean perhaps something like the hotfix referenced here by this article? I had it up for a while, just wanted to eliminate other factors first.
https://support.microsoft.com/en-us/help/935222/you-cannot-connect-to-a-wireless-network-on-a-windows-vista-based-computer
0
 
LVL 1

Author Comment

by:Barnett Computers
ID: 42046456
That would be the one. I requested the hotfix file from Microsoft, but that was about half an hour ago,
0
 
LVL 30

Expert Comment

by:masnrock
ID: 42046459
And nothing showed up in your email yet? Check your spam folder. I've historically never had an issue with hotfix requests, but then again it's been an eternity since I requested one involving Vista.

Also, did you ever try using the Manhattan utility to handle the wireless connection instead of Windows?
0
 
LVL 1

Author Comment

by:Barnett Computers
ID: 42046464
Nothing as of yet. I could probably find a direct download link, and if this wasn't a customer machine, I would. I just don't want to go to third party hosts if I don't have to, or if there's a better option. I have to assume that it's an issue with Vista itself and the fact that it's trying to connect to much newer hardware.
0
 
LVL 30

Expert Comment

by:masnrock
ID: 42046479
I would encourage you to try the Manhattan utility then. That way it's not something from some random site. Downside is that forces a change in how the customer is using the computer. However, it may have a WPA2 supplicant built into it. I had to do something similar with an old ZyXEL wireless adapter with a Windows Vista machine, using software the manufacturer had provided rather than just do it all directly through Windows WZC.
0
 
LVL 97

Assisted Solution

by:Experienced Member
Experienced Member earned 500 total points
ID: 42046486
Also try to find a used router that works with your built in NIC.

Try a USB wireless card. Be sure you can return it
0
 
LVL 92

Assisted Solution

by:nobus
nobus earned 500 total points
ID: 42047233
did you test with aanother dongle - or test this dongle on another laptop or PC? it can simply be bad
0
 
LVL 1

Author Comment

by:Barnett Computers
ID: 42047759
Well the issue with the dongle itself is that the machine connects wirelessly, so long as no password authentication is required. I will, however, see if a manhattan utility exists for the dongle and attempt that option.
0
 
LVL 30

Accepted Solution

by:
masnrock earned 1000 total points
ID: 42047796
Here's a link that MIGHT be helpful for you... this is a link to a Manhattan utility: http://www.manhattan-products.com/download/49283
0
 
LVL 1

Author Comment

by:Barnett Computers
ID: 42047984
Thanks masn, I'll give this a try and see if I get a good result. Will report back shortly.
0
 
LVL 1

Author Closing Comment

by:Barnett Computers
ID: 42048058
Reporting back, it looks like Vista was indeed the problem. The software was able to handle the authentication internally and now, on a test WPA2-PSK connection, the computer has connectivity without issue. I'm going to consider this topic closed. Thanks folks.
0
 
LVL 97

Expert Comment

by:Experienced Member
ID: 42048062
You are very welcome and I was happy to help you.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will inform Clients about common and important expectations from the freelancers (Experts) who are looking at your Gig.
Microsoft will be releasing the Windows 10 Creators Update in just a matter of weeks. Are you prepared? Follow these steps to ensure everything goes smoothly and you don't lose valuable data on your PC.
In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're interested in additional methods for monitoring bandwidt…
If you're a developer or IT admin, you’re probably tasked with managing multiple websites, servers, applications, and levels of security on a daily basis. While this can be extremely time consuming, it can also be frustrating when systems aren't wor…
Suggested Courses

801 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question