troubleshooting Question

Lotus Domino 9.0.1 Reply to All issue

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stowne21Flag for United States of America asked on
Lotus IBM* Domino* IBM
4 Comments1 Solution451 ViewsLast Modified:
Good Afternoon,

We are having a problem with IBM Lotus notes Version 9.01 when a user tries to use the “Reply To All” function on an email received from an external email address.  

Our domains are configured as follows:
Lotus Notes/Domino Domain: acme.com
Primary Internet Domain: acme.com

We are running Domino on a Windows 2012 server.

I think we should first mention that we have found another question asked on the internet (which never got answered) we think is “somewhat” similar to the problem we are having: http://www-10.lotus.com/ldd/nd85forum.nsf/DateAllFlatWeb/3DE05E9E6E624849852578F1004457BE

Here is an example of our specific problem
An external user “John Doe” sends an email to the following example users:
To: User1@acme.com, User2@acme.com, User3@acme.com, gmail1@gmail.com

All users receive this first email no problem. However, when, let’s say User2, tries to “Reply To All” then Lotus IBM Notes generates the following:

To: “Doe, John (company)” <John.Doe@company.com>
Cc: “User1@acme.com, “gmail1@gmail.com” <gmail1@gmail.com>, “User3@acme.com,

When you look at the CC: field, you can see that lotus incorrectly puts one double quote before our Lotus Note users - User1 and User3. Interestingly, the external address seems to form correctly here (gmail1).

If a user tries to send the email in its current form, a Delivery Failure is presented with the following error: “Invalid Internet address specified.”

Maybe it’s also important to mention that our “reply to all” generates proper addresses in the CC: field if we use it with just lotus notes/domino domain addresses. It’s only we when receive an email from an external source to multiple lotus notes users, do we seem to have this problem. Also, with what we tested it seems to be emails sent from outlook/exchange which always gave the error. Group Emails received from Gmail and Yahoo do seem to properly create addresses in the CC: field for us. So maybe it’s only email sent by specific external mail applications (Outlook/Exchange in our case) that give us this error when trying to reply to all?

The rest of the Lotus Notes Mail program works as expected besides this problem.

Our main questions are:
Does anyone know for sure what is causing our lotus notes to generate improper addresses in the CC: Field for externally received “group” emails?

Is naming the Lotus Notes/Domino Domain and the Internet Domain the exactly the same a problem?

And if so, is trying to change the Domino Domain something that could cause problems elsewhere?

Hopefully someone can help us out. If anyone needs more information please let us know! Thank You!
ASKER CERTIFIED SOLUTION
Sjef Bosman
Groupware Consultant

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