Problem with Brother colour printer MFC-9340CDW

This printer will no longer generate a .pdf file from a file scan.

It is connected to a W10 fully updated computer.

It does print documents generated on the W10 computer to which it is connected by WiFi Direct

I'm unable to understand the Brother Canadian website and the methods it suggests.

Experts, please, your suggestions for finding a solution.

Gordon
Gordon_AtherleyAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Joe Winograd, Fellow&MVEDeveloperCommented:
Hi Gordon,
First thing I would do is download and install what Brother calls the Full Driver & Software Package. It is available at the Canadian Brother site here:

W10/32-bit
http://support.brother.com/g/b/downloadend.aspx?c=ca&lang=en&prod=mfc9340cdw_all&os=10012&dlid=dlf005250_000&flang=8&type3=11

W10/64-bit
http://support.brother.com/g/b/downloadend.aspx?c=ca&lang=en&prod=mfc9340cdw_all&os=10013&dlid=dlf005250_000&flang=8&type3=11

How are you trying to scan? From the MFC's control panel? From the Brother ControlCenter software? From other software, such as Nuance PaperPort or Adobe Acrobat? Regards, Joe
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Gordon_AtherleyAuthor Commented:
Thanks Joe

I'm trying to scan from the MFC's control panel.  This worked fine until recently,

I'll now try the update you suggest and report back.
0
Gordon_AtherleyAuthor Commented:
Joe

Just now I used the link you sent me.

It installed the software without any signs of problems.

Then I tested it and it works!

Thank very much indeed for your solution. It really is the very best!

Gordon
0
Gordon_AtherleyAuthor Commented:
Great, truly great help.
0
Joe Winograd, Fellow&MVEDeveloperCommented:
You're welcome, Gordon. I'm very glad that worked for you. Regards, Joe
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.