Problem with Brother colour printer MFC-9340CDW

This printer will no longer generate a .pdf file from a file scan.

It is connected to a W10 fully updated computer.

It does print documents generated on the W10 computer to which it is connected by WiFi Direct

I'm unable to understand the Brother Canadian website and the methods it suggests.

Experts, please, your suggestions for finding a solution.

Gordon

Gordon_AtherleyAsked: 2017-03-13

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Joe Winograd, Fellow 2017DeveloperCommented: 2017-03-13

Hi Gordon,
First thing I would do is download and install what Brother calls the Full Driver & Software Package. It is available at the Canadian Brother site here:

W10/32-bit
http://support.brother.com/g/b/downloadend.aspx?c=ca&lang=en&prod=mfc9340cdw_all&os=10012&dlid=dlf005250_000&flang=8&type3=11

W10/64-bit
http://support.brother.com/g/b/downloadend.aspx?c=ca&lang=en&prod=mfc9340cdw_all&os=10013&dlid=dlf005250_000&flang=8&type3=11

How are you trying to scan? From the MFC's control panel? From the Brother ControlCenter software? From other software, such as Nuance PaperPort or Adobe Acrobat? Regards, Joe

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Gordon_AtherleyAuthor Commented: 2017-03-13

Thanks Joe

I'm trying to scan from the MFC's control panel. This worked fine until recently,

I'll now try the update you suggest and report back.

Gordon_AtherleyAuthor Commented: 2017-03-13

Joe

Just now I used the link you sent me.

It installed the software without any signs of problems.

Then I tested it and it works!

Thank very much indeed for your solution. It really is the very best!

Gordon