I help some users remotely with their Windows and OS X issues.
To do this, remote login software must be installed on the users computer. Obviously I cannot do this. So they have to given instructions over the telephone. This works well with most users.
However for the remainder, while they can successfully download Teamviewer or ISL, they then get lost and then the it can become
an agonising process. i.e. the software goes to their download folder but they don't know where their download folder is! The fun really begins then...It can take sometimes 20 minutes to help them find it.
Is there a more foolproof way of changing this process?
Outside-the-box suggestions welcome also.
(BTW, I normally use TeamViewer or ISL)