Avatar of furuno
furuno
 asked on

Foolproof remote support software? (client end)

I help some users remotely with their Windows and OS X issues.

To do this, remote login software must be installed on the users computer. Obviously I cannot do this. So they have to given instructions over the telephone.  This works well with most users.

However for the remainder, while they can successfully download Teamviewer or ISL, they then get lost and then the it can become
an agonising process. i.e. the software goes to their download folder but they don't know where their download folder is! The fun really begins then...It can take sometimes 20 minutes to help them find it.

Is there a more foolproof way of changing this process?

Outside-the-box suggestions welcome also.

(BTW, I normally use TeamViewer or ISL)
Remote AccessWindows OSMac OS XUI/UX

Avatar of undefined
Last Comment
Jackie Man

8/22/2022 - Mon
SOLUTION
Irwin W.

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
serialband

GoToMeeting will work too.  As will webex
SOLUTION
nobus

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
ASKER CERTIFIED SOLUTION
Eoin OSullivan

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
furuno

ASKER
Thanks guys.

Some great ideas there.

I really like the TeamViewer suggestion (NappyD) but also the idea of using screenshots / video and the screen sharing ability of  Skype. Thanks Eoin.
serialband

Skype is only video shares.  You can't take control.
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
rwheeler23
Jackie Man

No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Split:
-- Eoin OSullivan (https:#a42047287)
-- nappy_d (https:#a42047101)
-- nobus (https:#a42047253)


If you feel this question should be closed differently, post an objection and the moderators will review all objections and close it as they feel fit. If no one objects, this question will be closed automatically the way described above.

jackieman
Experts-Exchange Cleanup Volunteer